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Question

paying bill

William Alec
Community Member

When I try to pay my phone bill it says an error has occurred, I would like to talk to someone about this but I can't find a way to do so on the app.

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3 replies

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • October 24, 2022

Hi @William Alec,

Can you advise how you are trying to make the payment? Is it online or over the phone?

If you are having issues via the app you can make a payment over the phone on 0333 003 0001.


Kash

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William Alec
Community Member
  • William Alec
  • Author
  • Community Member
  • 0 replies
  • October 25, 2022

I am trying to pay over the app, furthermore I have tried to call said number and I get the usual message of not being able to make calls as I haven't made my payment this month.

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12487 replies
  • October 25, 2022

Try calling 7777 from your iD handset. Any calls to this iD number should be free.

Forum member (non-iD).

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