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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

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iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

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4900 Topics

Recent feedback.

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InvisibleNewbie

asked in Ask a question.

I've made an order but received a voucher after, can I still apply the voucher?

I’ve ordered a handset upgrade but it isn’t available yet. Now I’ve been sent a voucher code for £30 off. Can I apply it to my order?

Kayleigh GeorgeNewbie

asked in Ask a question.

Accidentally gave my number to a scammer

I accidentally gave a scammer my number thinking it was my director. I've since blocked the number but do I need to change my number or are any other details in danger because of this?

WGMCivilian

asked in Ask a question.

Charged for contract upgrade but I didn't get the upgrade.

I tried to upgrade a while ago and thought it didn’t work as I didn’t get any confirmation email or anything.Now I’m being charged for both but only receiving the benefits of the old contract.

k1sNewbie

asked in Ask a question.

"Live chat" is a myth right?

I get no live chat button on https://www.idmobile.co.uk/live-chat no matter what browser (Chrome, Edge, Safari), no matter what device (Android phones, desktop PCs, laptops), no matter if I’m logged in or not, no mater if I reset/clear cookies, etc. "Live chat" is a myth right? So, the only way to complain that IDMObile ‘upgraded’ (increased charge) of my first SIM to pay, when in fact I ordered a second SIM is to leave a message on that phone number or write by post?https://www.idmobile.co.uk/help-and-advice/complaints-procedure

NanchildCivilian

asked in Ask a question.

Moved from iD Mobile to Sky to iD Mobile, can I keep my number and use my old account?

Hi, I’ve just been told by an advisor that this is not possible but just wanted to check… I recently switched from ID to SKY but now want to come back to ID mobile (wifi calling). i have already ordered a sim and have it here but when i see my online account it has my old number (the one i want to bring back) and says i have a limited view of the account for 6m. Is there really no way to bring back the mobile number to ID mobile? Thanks!

Claire Samson SmithNewbie

asked in Ask a question.

Can't receive calls directly after a port and want to leave

I have just had my old number transferred over after leaving my old provider. Had the confirmation that my number is now transferred and working but can’t receive calls from anyone, or send messages.

asked in Ask a question.

RPI on 30 day sim only plans. Been misled?

Hi all, I'm a newbie here and I just purchased a £10 30 day rolling SIM. There was no mention of any RPI increase when added to basket or when I done the checkout. It was after when I looked at the contract that the plan would go up 78p from next April. I know it's not a lot but on the community it was said by some staff member that "there would be no price increase on 30 day, 12 and 24 months SIM only deals". I feel I have been misled by this and I'm wanting anyone's response what I should do next. Leave or stay with id mobile. I can't chat to them as I need some sort of pin which I haven't got. Any help is appreciated.👍RegardsGary

bernie123456789Newbie

asked in Ask a question.

Can't reply to Barclays fraud short number 60183...nor can I

HiI am not being allowed to reply to the message from shortcode 60183, it returns a message “Not sent. Tap to try again”The 60183 shortcode is from the Barclays fraud department and requires a Y or N response to a bank transfer request. I checked your Shortcode checker ==> https://www.idmobile.co.uk/help-and-advice/call-charges and it returned a zero cost (£0.00)I have My extra usage charge set at £25.00 - which means that the problem cannot be due to cost. Initially, in My services option (website or app), I have Premium set to Off (I cannot make premium calls/texts/mms) and Adult Content Filtering is set to Off...and I get the error message “Not sent. Tap to try again” In My services, I now set Premium to On (I can now make premium calls/texts/mms)...try again and receive the same error message “Not sent. Tap to try again” In My services, Adult Content Filtering is now set to On ...try again and receive the same error message “Not sent. Tap to try again” This is an issue with ID M

James CorriganNewbie

asked in Ask a question.

Poor Signal SK16 5 area

Hi, I keep having issues with having 1 bar or no signal in my local area the coverage map says its fine but i am not receiving calls or messages

Joe BarneyNewbie

asked in Ask a question.

refund process

Hello, I am due a refund as I have paid for 2 full months of service but haven't received 2 full months due to cancelling my contract. I have made the mistake of cancelling my direct debit, so how do I get my refund?

Ron BasnetCivilian

asked in Ask a question.

PAC CODE ISSUE

Hi, I am switching from giffgaff to ID and have filled out the PAC request section but I keep getting the same response with “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.” Please could I get some assistance on this? Many thanks! :)

Avril Joy Houstoun NormanCivilian

asked in Ask a question.

what is the situation now with Roaming?

what is the situation now with Roaming? we are going to Spain we have a monthly contract. Only information I can see on this website is over a year ago.

Petr Bret RysanekNewbie

asked in Ask a question.

refusing to

Been with ID for many years on sim only plan, wanted iPhone on monthly plan and to be able to keep my number had to request PAC and transferred to Lebara on the 13.4.2020, on the 14.4.2022 my number was transferred and is assigned to Lebara SIM card. My ID mobile account should have been closed but it’s not. Chatted with Id mobile and nobody can help me as I’ve been told transfer of my number is pending and to contact Lebara, contacted Lebara and they told me it has been successfuly transferred which is true cause number is now on Lebara SIM card. ID mobile is blaming Lebara but number has been transferred! Because of the ID mobile refusing to close my account after the successful number transferred and saying it’s pending I can not transfer the number back to my new iPhone plan with ID mobile. So frustrated because now I am paying 3 plans, 2 with ID mobile and 1 with Lebara which I initially wanted only for few days. As I said my number is active on the Lebara SIM card. Now it looks l

AdrianB75Rookie

asked in Ask a question.

OPPO A53 and WiFi calling

Hi Guys, Just a quick question… I have just discovered what WiFi Calling is, after searching what the little phone symbol is that randomly appears next to my WiFi symbol. Further digging in to my settings revealed that WiFi Calling is turned on. This is where I’m getting confused… I looked up WiFi Calling on iD Mobile and my phone is not in the ‘compatible phones’ drop down box. I don’t understand. I would be grateful if someone could help me understand. Thanks.

8ojk8Civilian

asked in Ask a question.

Mortgage declined due to default I didn't know about. Online chat is a disaster, please help.

Hi I’ve had a mortgage application bounce back due to this issue. I had two company phones paid for by the company but in a personal name. I began the sales process in October 21 and completed in Jan 22. The phones payments were stopped during this process and the accounts have gone into default. I have had no input with the company since Jan. I had a mortgage application bounce back due to £15 of bad debt. I called up and settled the debt with ID as soon as i found out. I have had no letter no default notice received to my home address. Ive tried dealing with the online chat team - tricky to say the least. I need help asap please.

SRGNewbie

asked in Ask a question.

Direct debit remaining in my bank account long after leaving ID mobile

I had long left ID to switch providers 6+ months ago, however i can see my direct debit to ID mobile remaining on my bank account.My final payment should have been paid as part of my final direct debit payment, and since leaving there have been no further payments from my direct debit, despite it remaining on my bank account.I have since cancelled this direct debit to clear up my bank account, it should have been a historic direct debit with no more due dates / payments (as has been the case in the time since i left); however today i received a text from ID stating‘Your bank has notified us that your direct debit has been cancelled. If you don’t have a active direct debit with us, it could lead to missed payments, as cancelling this does not automatically cancel your contract.’I was rather alarmed at receiving this message as i was certain my account had been closed (And can no longer access my account online), and have had no payments taken out in the months since i left, despite my d

WelshPaulLegend

asked in Ask a question.

RPI changes coming to SIM only plans?

I recently took out a SIM only plan for my son and ordered another one yesterday for myself. One of the reasons I did so was because ID Mobile advertised that their SIM only plans were exempt from any annual RPI increases. Screenshot: I see that ID Mobile have removed this fact from their FAQ section and I can now no longer find any mention of it on their website. So it got me wondering... Do ID Mobile plan on increasing SIM only plans in line with RPI annually? If so, will it apply to existing SIM only plans?

logicalchoiceNewbie

asked in Ask a question.

Reverse charge or collect call

How can I make a reverse charge (collect call) to the USA from the UK via IDmobile?

JellywonderNewbie

asked in Ask a question.

bank confirmation sms

I've tried to buy online and been told that a verification code would be sent to my phone from the bank to proceed. I haven't received the codes despite having asked for them to be reset. I've also tried two separate cards, neither have been able to get messages through to me I suspect it is a problem with my account, not theirs Please advise.

AngiesuthNewbie

asked in Ask a question.

sim was working but now locked

My sim has worked for nearly 2 years, but yesterday I got an intermittent ‘sim locked’ message. Yesterday late morning this was no longer intermittent and my sim is now locked. I’ve not set up a pin or made any changes to my settings so this has come out of the blue. I have restarted the phone, reinstalled the sim several times and also checked it in my daughter’s phone. It’s still says sim locked. Any urgent advice would be really appreciated. Thank you.

asked in Ask a question.

Unable to submit my PAC code

I have received my PAC from current provider (Three). I enter the PAC and the other required info into the https://switching.idmobile.co.uk/customerPortIn link but get the error: ‘We've tried to process your PAC, but there is an issue with the information you've submitted’ The PAC is correct and has been verified by Three. Can someone help please?

asked in Ask a question.

Is the Unlimited data package deliberately slow?

I previously had the 10mb data package and speeds were superb. Switched to unlimited data and can barely use the Internet on my phone, 4g or 5g the speeds are less than 1mbps. Makes the unlimited data redundant or is that the idea? 🤔

tvdxCivilian

asked in Ask a question.

Need proof of purchase

I need proof of purchase, how can I get this?Thanks

GGG333Newbie

asked in Ask a question.

Am i restricted to what network esim i can use?

Hi guys,I have just had a new iD mobile contract, with an iPhone 13 mini.I spend almost half the year outside the UK, so I thought I’d get a separate eSim with my Portuguese number.My question is, is this even possible, as I assume this phone is locked to iD mobile?The chance of using my phone with both numbers was one of the main reasons I upgraded to this phone, so I’ll be very disappointed if I can’t use the eSim until my contract ends in 2 years.thanks 🙂

SpaceystaceyNewbie

asked in Ask a question.

bills higher than expected

My bills have been £37+ the last couple of months when they should be £20.99.. even with £10 cap they should not be this much. What's going on?

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