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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4854 Topics

A
Newbie
Andre071Newbie
asked in Ask a question.

Samsung promotions

Unfortunately my claims wasn't accepted because date on invoice was late.  I paid upfront for phone and sim deal 26.02.24 129£ with delivery 01.03.24.Invoice date shows 29.01.24 was accepted. Now from 01.03.24 same phone and deal with upfront 70£ sounds more better. Should I have chance to claim airbuds and smart tag 2 ? 

3
Kash
iD Mobile Employee
1 month ago
CRalston
Newbie
CRalstonNewbie
asked in Ask a question.

How do I know if my handset is payed off (i.e., I own the phone)?

I am uncertain as to when I took out my pay monthly ID contract which for £38 per month, however it came with unlimited minutes, unlimited data, and a Google pixel 7 pro. I am unsure if I have payed off this handset and if I own the phone. Can you advise how I would find out this information? 

2
Kash
iD Mobile Employee
2 months ago
A
Newbie
AmeNewbie
posted in Ask a question.

unable to register as my email already in use

I am unable to register as it's saying my emails already is in use? I had an id mobile SIM years ago. if my email is attached to the old id mobile account I had years ago, how do I update it so it relates to my new id SIM? Thanks.

3
Kash
iD Mobile Employee
3 months ago
Kayl Blacklock
Civilian
Kayl BlacklockCivilian
asked in Ask a question.

Bill

I've paid my phone bill last night but it still won't let me call or text anyone?!? 

2
Tyler
iD Mobile Employee
19 days ago
Harsh Bhatt
Civilian
Harsh BhattCivilian
asked in Ask a question.

No network on my sim OR sim dead

My sim not working since last two days. Don't know the reason. Is simcard dead or no network? 

2
Tom
iD Mobile Employee
4 months ago
Jane Simpson
Newbie
Jane SimpsonNewbie
posted in Ask a question.

Unused numbers

I have 3 ID accounts and only have 1 live that has been cancelled and paid off!  I don’t use any of the phones and 2 are not registered online.I have tried to cancel these accounts but get no further than the security questions - all phones were taken at different times.  I have account number and phone numbers but I’m still being charged for the.How do I get out of these contracts - if I cancel DD i get referred to debt collection.  I find the online chat people rude and unhelpful.Please help

3
Tom
iD Mobile Employee
4 months ago
Chris Mulligan
Newbie
Chris MulliganNewbie
asked in Ask a question.

sim is a MIFI how do I find my number

Hi can you advise, my sim is in a mifi and I do not have the number. since the app upgrade i cannot log in as i need the number to set it up  i don't have the ability to pop it in he phone to get the number

3
Chris Mulligan
Newbie
3 days ago
D
Civilian
dsk05aCivilian
asked in Ask a question.

I closed my old account, do I have to open a neew one?

I had an account with iD-Mobile in July this year, because I bought a SIM to use for the holiday to have more data. I have a contract with EE. Because I liked the service and the value for money of iD-Mobile, I have now decided to switch to EE and I have now closed my old iD-Mobile account SIM [REDACTED], to avoid any confusion. In the meantime I have received my new iD-Mobile SIM card [REDACTED], which will become active on 2023-1219. I have already setup the direct debit with iD-Mobile for my 12-months contract. Will I have to open a brand new account with iD-Mobile? 

2
Tom
iD Mobile Employee
4 months ago
J
Newbie
Jas248Newbie
asked in Ask a question.

text message

When i text a non Apple phone I get a not delivered error message but the message is been received by the other user. Tried resetting network settings many times but still the same problem. Had this problem since taking out contract in Nov 23

0
J
Newbie
2 days ago
K
Newbie
Ken WickerNewbie
asked in Ask a question.

sim no 5g

SIM only works on 4g. Tried on 3 different phones still 4g.Ly brother tried on his phone ( he has id SIM which receives 5g) my SIM still only works on 4g.

1
andewhite
Legend
1 day ago
A
Newbie
AnnetunnahNewbie
asked in Ask a question.

Problem moving to 12-month sim only contract

Phone contract ended 13 March 2024, I moved to 12 month (£8 pm) sim only contract via ‘change my plan’ in app. Received text to confirm my plan change is complete. But details have not been updated in app. - still showing as £38.54 pm and ‘contract ends 13 March 2024’ So I don’t know if I’ve been moved to new plan or not. Help please!

1
Kash
iD Mobile Employee
1 month ago
JMo
Newbie
JMoNewbie
asked in Ask a question.

changing to sim only

I’ve read a previous thread about how to upgrade from a phone with sim to a sim only deal but the information isn’t correct?My contract has ended and I don’t want a new phone and I’ve been told I will continue to be charged the full amount if I don’t change. I now want a sim only deal but when I try “upgrade” as per the previous instructions there is only the option of getting a new phone?the previous question/answer said to go into your account > upgrade > pick the sim only option … there is no sim only option anywhere. It can’t be filtered or sorted? thanks 

1
Tom
iD Mobile Employee
25 days ago
M
Newbie
MaxwellplumNewbie
asked in Ask a question.

unreadable bills

I am new to ID and cannot read the bills on either iPhone or iPad; they are just a jumble of numbers and random characters.ive seen previous comments about this going back quite a while but the perceived ‘bug’ has obviously not been sorted out by ID as yet.It was suggested by ID I download Atlassian app, which I did but had no idea what to do with it. I’ve also downloaded adobe but not sure how it all works.I am absolutely not tech savvy so some the suggestions are lost on me.   The ID chat people will only send me the link to this Atlassian but give no further help on how to move forward.I am staggered by the lack of help from them; can anyone help with clear easy instructions for a work around and obviously free. Both apps wanted me to sign up for a subscription; it is probably me being useless with these things. But surely it isn’t too much to be able to see usage and bills direct from the ID app 🤷‍♀️🙈🙈  any help appreciated 

1
Tom
iD Mobile Employee
2 months ago
M
Newbie
MattB76Newbie
asked in Ask a question.

Big bill after upgrading

I upgraded from sim only to pay monthly last week, my new plan is £35.99 pm I was previously paying £10 pm. My bill is showing as £61.33 but the emails I’ve had from iD states my bill is £10 on the 25/4/24, either way I think £61.33 is a ridiculous figure and have no clue how that figure has been arrived at as nothing on my account or any emails sent from iD show this amountAny info or help would be appreciated 

2
Kash
iD Mobile Employee
13 days ago
Roseshah1214
Newbie
Roseshah1214Newbie
posted in Ask a question.

Billing information

How do I know when I am going to get my bill and how much is the bill?

2
Kash
iD Mobile Employee
3 months ago
Elaine Bee
Newbie
Elaine BeeNewbie
asked in Ask a question.

anyone know any updates?

I am in Lincolnshire no network, not able to make calls or receive since this morning I wish I never left EE!! Any update from IDMobiles?  Furious 

1
Kash
iD Mobile Employee
4 months ago
R
Civilian
rhiannonlouise_99Civilian
asked in Ask a question.

Changing your phone number

Hi everyone! So I recently joined ID Mobile and did the PAC request to change my phone over however when calling out or text messaging it uses my new ID Mobile number despite not being an active number? On the other hand people can call me using my original phone number that I’ve transferred over. Any advice?

2
Tom
iD Mobile Employee
1 month ago
M
Newbie
Mission360Newbie
asked in Ask a question.

Existing ID user, new SIM, keep number.

Just come to the end of my ID contract and have purchased a new ID SIM only deal through MSE as it had a better incentive. How can I retain my existing number? 

1
Tom
iD Mobile Employee
1 month ago
Carla McMullen
Civilian
Carla McMullenCivilian
asked in Ask a question.

iphone 13 pro max stock

Hi, when will the 13 pro max 128gb be back in stock?thanks

1
Mohammed
iD Mobile Employee
2 years ago
Kelly Hayward
Newbie
Kelly HaywardNewbie
asked in Ask a question.

old contract

Hi I am still being billed for a mobile that my son hasn't used for months. I have tried cancelling this before and I'm still being charged the mobile number is [EDIT] my name is Kelly Hayward and I would like a reply as to why I'm still being billed it hasn't been used for months and I have received letters from cars debt collections for something that no longer is in use  Will be waiting on reply Kelly hayward

2
Rory
Newbie
2 years ago
N
Newbie
NemoNewbie
asked in Ask a question.

Changing plan

I was on an unlimited plan. I looked at my data usage statistics and I thought I was using less than 4GB per month. This has turned out to be wrong. I’m not sure if the statistics were wrong or I misread them. Long story short I switched to a 4GB plan to save money but I now reallise I needed Unlimited after all but it won’t let me switch back until next month. What can I do?

1
WelshPaul
Legend
2 years ago
Becky9071
Civilian
Becky9071Civilian
asked in Ask a question.

Unable to use data

I’m unable to use data on my phone since yesterday evening. I have plenty left and my tablet can use the hotspot but my phone can’t. It’s an iPhone XR. Wasted 45 mins on the chat today getting nowhere and can’t believe how bad the service is when there is no one to actually speak to. I’ve done all the checks switched on and off etc. Can anyone help?  Thanks 

1
andewhite
Legend
2 years ago
Konrad Szymaniak
Newbie
Konrad SzymaniakNewbie
asked in Ask a question.

How to register/log in to the mobile app?

I would like to access my personal ID mobile app but unable to do so. Yes I have provided all information and details seem to show incorect, my mobile number is the same so im a little confused as to why this issues appears? Very dissapointed, can anyone help please?

1
andewhite
Legend
1 year ago
Tara Doughty
Newbie
Tara DoughtyNewbie
asked in Ask a question.

saying unpaid dd but gone out of my account

I have recently just upgraded in October and wish I hadn't it says on my account that I have an unpaid bill but I have checked my account and it has been taken for march so I dont understand how this is can someone please help as there's no one to talk to

1
Rory
Newbie
2 years ago
P
Newbie
Peter huntNewbie
asked in Ask a question.

Data

will my data allowance include 4G data and 5G data use?

1
andewhite
Legend
1 year ago
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