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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4900 Topics

J
Civilian
JFairchild92Civilian
asked in Ask a question.

New order upfront fee

I recently placed a order and just received an email saying my order has been processed and will receive tracking details once dispatched I was supposed to pay a upfront fee of £99 but I’ve not been charged yet

2
Mohammed
iD Mobile Employee
11 months ago
Roy Humphreys
Newbie
Roy HumphreysNewbie
asked in Ask a question.

log-in issues as account too old

Trying to log in with email. As I was previously with id it won’t let me log in as account is more than 6 months old

2
Mohammed
iD Mobile Employee
11 months ago
Sarahjane Sarkhosh
Newbie
Sarahjane SarkhoshNewbie
asked in Ask a question.

Can't create online account

I have been trying to create an online account but my details are not being recognized (they are definitely correct). I am being redirected to the Live Chat but it constantly says try again later as too busy. Please help!  

1
Kash
iD Mobile Employee
11 months ago
Paulh1970
Newbie
Paulh1970Newbie
asked in Ask a question.

trade in

Hi all, Ive upgraded my phone recently. my new phone is due around the 22nd OCT, however the trade in box has arrived with a 21 day limit. This does not give enough time to meet the 21 day deadline. Do I have to go without a phone for over a week ( my only means of contact) or just wait for new phone and post old phone?Many thanks

1
Tom
iD Mobile Employee
7 months ago
B
Rookie
Bambi56Rookie
posted in Ask a question.

new number

Mohamid ,please order  me a new number please. And shut this number . Too many spam calls. 

6
Kash
iD Mobile Employee
10 months ago
Colin Greenwood
Civilian
Colin GreenwoodCivilian
asked in Ask a question.

uncancel a cancelled account

I was with ID mobile a few years ago , changed over to Three and have now got a PAC as I`m leaving Three and I`m trying to login / register using my email which I used with ID before and the original phone number too. However I get an error message stating this account wad cancelled more than 6 months ago…. can anyone please point me in the right direction …. cheers….

2
Colin Greenwood
Civilian
1 year ago
Yurii
Newbie
YuriiNewbie
asked in Ask a question.

Registration and ordering. Indication of the address

If I don't have a 3 years UK adress, can't I order a SIM card? Can I only order a plan pay as you go? 

3
Mohammed
iD Mobile Employee
11 months ago
C
Newbie
Celina DencNewbie
posted in Ask a question.

upgrade

Hi, my contract ends in a month and I wanted to upgrate with the samsung s23 ultra phone but it is no longer on offer and I don't want another phone. what can you offer me?

1
Tom
iD Mobile Employee
11 months ago
Bobo Robert Wallace
Newbie
Bobo Robert WallaceNewbie
asked in Ask a question.

imei

My phone is broken and I’m needing my imei number please 

3
Tom
iD Mobile Employee
6 months ago
Lucy Richardson
Civilian
Lucy RichardsonCivilian
posted in Ask a question.

pac wont work

Hi i am trying to transfer to ID but my PAC Or some details aren’t being accepted. I’m wondering if it’s my surname? I am recently married so my surname has changed from Naylor to Richardson  - my EE account is under Naylor and my ID account under Richardson.  thanks,lucy

1
Tom
iD Mobile Employee
5 months ago
Daniel Lyons
Newbie
Daniel LyonsNewbie
asked in Ask a question.

newly joined with number switch

Hi I've just joined ID mobile after joining from Vodafone (sim only) and have changed over the sim to ID mobile. i am getting no network coverage at all? What do i do now as there doesn’t seem to be guide to help anywhere? Daniel

2
Tom
iD Mobile Employee
7 months ago
A
Civilian
Alex884Civilian
asked in Ask a question.

calling or messaging only works with wifi or 4G enabled?

We have noticed today that when out of 4G signal or WiFi. And despite having plenty of bars of signal we can't recieve texts or calls. Anyone able to help? I have tried network reset and turning phone on/off. Removing sim etc

4
Tom
iD Mobile Employee
1 year ago
B
Newbie
brikNewbie
asked in Ask a question.

why no further update?

received the following over 24 hours ago. no update since. i recently had the same when i ordered for my wife. she was updated almost immediately.Although the Samsung Galaxy S23 128GB Phantom Black you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.i dont care what colour the phone is. is there any way to let them know this?

2
Tom
iD Mobile Employee
4 months ago
Sue Bee
Newbie
Sue BeeNewbie
asked in Ask a question.

i've just had notification you turned my sim off

hi as in title i have no mobile internet, i got a notification that your network provider has turned of your sim for network connection? i am not owing any money, monthly payment only came out, the other day??why is this? and when will it be back on

1
Kash
iD Mobile Employee
6 months ago
Naomi Dasilva
Newbie
Naomi DasilvaNewbie
asked in Ask a question.

refund of 8 months.0

Hi...my contract got over in the month of October 2022But I have been charged 54£ every month.It's been atleast 8months now you charged 54£ every month . I want my refund of everymonth..The assistance in the curry pc told me it will be automatically canceled but its been 8 months now that's a big amount which you took from me. Please give my refund. Please help me. I can't afford anymore .

2
Tom
iD Mobile Employee
10 months ago
L
Newbie
LEEJANewbie
asked in Ask a question.

Please I need help

ID Mobile has sent me a text saying my new SIM is activated. I didn’t order one, and now my signal is gone.  How do I get my current SIM back working on the network? I’m now 2 days trying to sort this out, while on holiday. Please help

4
Kash
iD Mobile Employee
8 months ago
N
Newbie
NICHOLASASHCROFTNewbie
posted in Ask a question.

question

Hi  Just wondering do I get anything free or something with my phone why I'm on contract with u like free BT sports or anything 

1
Kash
iD Mobile Employee
1 year ago
R
Newbie
RwengiNewbie
asked in Ask a question.

Xiaomi 13t invoice needed

I recently upgraded my contract and received my phone without any invoice for claiming the promotion gift. How or where can I retrieve it.

1
Kash
iD Mobile Employee
5 months ago
N
Newbie
N SIMPSONNewbie
asked in Ask a question.

how do I join iD with no OTP from bank

How can I join iD mobile when I can't receive OTP from my bank 

6
Kash
iD Mobile Employee
8 months ago
D
Civilian
DaviesapnCivilian
asked in Ask a question.

Fraud attempt

Hello I received a letter from ID Mobile today saying I owe them over £200 I had never heard of ID Mobile until then, and don’t have an account.The phone number on the letter is automated, there isn’t another phone number on the website, and I can’t email ID Mobile.  The chat said the wait time was over 90 minutes.How do I report this fraud to ID Mobile?  It needs to be taken seriously as it will likely affect my credit rating etc. 

1
Mohammed
iD Mobile Employee
8 months ago
Ses6jwg
Newbie
Ses6jwgNewbie
asked in Ask a question.

change contract plan within 14 day cooling off

I took out a pay monthly contract with phone 7 days ago. The contract was £39 up front and 20.99 a month over 24 months including handset. The same contract is now £19.99 a month with no up front. As i am still within the 14 day cooling off can i request my tariff is changed to price match?

2
Kash
iD Mobile Employee
7 months ago
Neo33
Newbie
Neo33Newbie
asked in Ask a question.

connection keeps failing

My phone connection has got really bad over the last month. It keeps cutting out when the signal looks good, when I am at home or areas where there is full reception. I can hear the person I’m talking to but they can’t hear me. I’ve checked for updates and connection and no issue there. Sometimes the connection starts OK and then fails after a minute or two. Really frustrating and don’t know how to sort it?!! 

2
Tom
iD Mobile Employee
6 months ago
Frederic Weil
Civilian
Frederic WeilCivilian
asked in Ask a question.

Final Bill Question

My 24 month min. agreement is running out on 14/11/2024 I requested a PAC and got notice that my estimated final bill will be £82.1534.49 of line rental and 47.66 of balance from unpaid bills.With the PAC being Valid until 22/11/2024 I would then have a service that I would not have access to between 14/11 and 14/12 Shouldn’t I only be charged for the outstanding line rental rather than that + a full bill?Thank you already for your help.

2
Tom
iD Mobile Employee
6 months ago
Graham Butcher
Newbie
Graham ButcherNewbie
asked in Ask a question.

Graham Butcher

I have a confirmation letter re d/d asking if all details are correct. please notify if not. The phone number on the details is the number id issued on the sim, not my transferred number.Is this important, and if so, how do i change it as i cannot find where to do it?

3
Kash
iD Mobile Employee
7 months ago
Rosie Haslam
Newbie
Rosie HaslamNewbie
asked in Ask a question.

where is my phone

Hi, ordered a phone last night order number [REDACTED] name [REDACTED], received the email please can you tell me where the order is and when it will be despatched as received an email today saying a phone was still in the basket. we would like to arrange for some one to be in for delivery. ThanksRosie

2
Tom
iD Mobile Employee
10 months ago
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