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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4881 Topics

SEW0321
Newbie
SEW0321Newbie
asked in Ask a question.

uisng an esim card

Can I buy an eSIM card with ID mobile? 

1
Nikhil P
iD Mobile Employee
1 month ago
Lawrence Tremlett
Newbie
Lawrence TremlettNewbie
asked in Ask a question.

new sim card cannot be seen by phone

My mother purchased a new contract from you the other. The SIM card provided cannot be seen by the phone at all still says no SIM in the top corner. I also have a id mobile so have put it in my phone and same problem the phone cannot see. It she had got another id mobile SIM card how does she transfer her contract number to the new ID SIM card when it hasn't been activated yet is this possible??? 

2
Tom
iD Mobile Employee
2 months ago
I
Newbie
IanDHNewbie
asked in Ask a question.

Angola

Will my phone work when in Angola?What extra charges will there be?

2
I
Newbie
8 days ago
Giulia Cimini
Newbie
Giulia CiminiNewbie
posted in Ask a question.

switching to Id

Hello, I am trying to switch to ID. All the information I’ve provided are correct but it showing error with my PAC code or any other information. Could you assist me please?

2
Kash
iD Mobile Employee
1 month ago
N
Civilian
NoshinCivilian
asked in Ask a question.

make call issue

Hi I bought new SIM card  my data is working and also I receive msg but I can’t make and receive call  today I replace new sim but same issue plz help me out?

1
Lauren
iD Mobile Employee
6 days ago
Solomon Oxenham
Civilian
Solomon OxenhamCivilian
posted in Ask a question.

billing issue

I tried to pay my monthly phone bill via the phone service yesterday and it has taken the money out of my bank account but is not allowing me to use the services. I tried to pay it again today and the same issue has happened. So I have payed double my monthly bill and not received any of my service.

1
Tom
iD Mobile Employee
1 month ago
J
Newbie
Jm1066Newbie
asked in Ask a question.

data connection drops out

Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia

1
Tom
iD Mobile Employee
21 hours ago
Nick Leonard
Civilian
Nick LeonardCivilian
asked in Ask a question.

email address

I wantb to subsribe to ID Mobile. I have been asked to enter my email address and then confirm it which I have done. When I hit the Confirm button it takes men back to the email page and the Confirm Email is highlighted in red. I have entered it correctly. What is the problem?

2
Tom
iD Mobile Employee
2 months ago
K
Newbie
Kev8447Newbie
asked in Ask a question.

refer a friend rewards

Hi, I'm a friend that was referred o  the refer a friend scheme, and I've paid 2 mths coming up to 3 mths of my 12 mth contract and neither my referrer or myself have heard anything back from ID. Don't t know why I'm surprised, none of these schemes ever work. I'm sure we have done everything required. Is there any way it can be checked or speak to someone in ID about it? Thanks.

2
K
Newbie
3 hours ago
R
Newbie
RayVonNewbie
asked in Ask a question.

no outgoing service

Due to mix up with direct debit bill did not get paid, as soon as I was aware of this I paid yesterday afternoon. Account shows as upto date but phone still has no outgoing service.How long before it's restored?

3
Kash
iD Mobile Employee
10 days ago
Thomas McIver
Newbie
Thomas McIverNewbie
asked in Ask a question.

account restricted

I had my services restricted because I had an overdue balance. I paid the amount in full and my services were reinstated very quickly. Fast forward to 7pm and my services have been restricted again. The app says it’s received payment. No available balance due and next bill is due on 27th May. All methods I can see of contacting show that all call centres are closed and now I can’t use my device. I have intermittent Wi-Fi signal available which is allowing me to post this message. How can I get this sorted? Do I need to wait till tomorrow to go through a live chat? 

2
Rory
Newbie
2 years ago
S
Newbie
sallyjoNewbie
asked in Ask a question.

Sim not recived

I placed an order for a sim only contract and was advised it had been dispatched on 6th April.  It still hasn’t arrived.  Can you please advise.  

3
Tom
iD Mobile Employee
1 year ago
Gary James
Newbie
Gary JamesNewbie
asked in Ask a question.

Chromebook Promotion

I see on some comparison sites a Chromebook is being offered with some Pixel 7 pro plans with ID Mobile.  Can anyone confirm this and how it works? 

1
Kash
iD Mobile Employee
1 year ago
Kim Puncheon
Newbie
Kim PuncheonNewbie
asked in Ask a question.

my phone is asking for a puk code??

Hi. My phone is asking for a puk code. I did take the sim out of the phone to use it in a different handset but it asked for a puk code to use it. I’ve had it back in the original handset for a couple of weeks no problem but now it’s asking for a puk code again and I can’t use it. Why is this? I have once before changed handset for a week and it was fine. How can I get a code please? Thank you 

1
Tom
iD Mobile Employee
1 year ago
Sharon Louise Patrick
Newbie
Sharon Louise PatrickNewbie
asked in Ask a question.

Porting in form issue

Hi there,I am struggling with the form to transfer my existing number from 3 to my new account. I have filled it in correctly, as far as I can tell, but it’s not proceeding. It comes up with the following message “ We’ve tried to process your PAC but there is an issue with the information you’ve submitted. Please check that you have provided the correct details and try again”. I have tried three times and checked all the information is correct.

3
andewhite
Legend
1 year ago
T
Newbie
TonyBozNewbie
asked in Ask a question.

Upgrade not completed

HiI have upgraded but I get “Upgrade not completed” showing could you please advise Thanks

1
T
Newbie
1 year ago
Phil Hurst
Newbie
Phil HurstNewbie
asked in Ask a question.

switching sim

Hiim upgrading to a new sim monthly plan  I’m just wondering if I’ll still have my number? 

1
Rory
Newbie
2 years ago
Rick Handel
Newbie
Rick HandelNewbie
asked in Ask a question.

SIM only deal - How long will my number stay live without being used?

I’ve been out of the country since October 2022 and won’t be returning until May 2023. I’m currently not using my ID account so there is no credit or plan selected but want to keep my number live for when I return. What do I need to do to ensure I keep my number,  please?

2
Rick Handel
Newbie
1 year ago
C
Newbie
cprydeNewbie
asked in Ask a question.

app setup

Hi, I am using the sim in a garage alarm, so once the activation code is sent to the alarm I’m unable to receive it & set the app up. Is there any way round this?  cheers  

3
andewhite
Legend
1 year ago
Franniebairl
Newbie
FranniebairlNewbie
asked in Ask a question.

samsung galaxy new phones

is the Samsung Galaxy A73 available yet?

1
Rory
Newbie
1 year ago
T
Newbie
tearsofpearls2004Newbie
asked in Ask a question.

Upgrade through alternative supplier

I am wanting to upgrade and have found a good deal through another website but ID still as the carrier...do you match these deals as ideally I would like to keep my phone number? The upgrade deals on my account aren't any better than the currents deals open to new customers which seems a bit unfair!

1
andewhite
Legend
1 year ago
H
Newbie
hjeNewbie
asked in Ask a question.

Fraud

Please contact me - account opened in my name. Fraud. Have reported to ActionFraud and Experian.

2
Rory
Newbie
2 years ago
A
Newbie
AliceerysNewbie
asked in Ask a question.

No coverage at home

I am with ID for 5 years. Inside my home was covered for years, but there is no coverage (not even a line) for the past few months? Can this be down to my old handset that fails updating itself or an old SIM card? How can I remedy that? I am missing important phone calls and fail to receive texts. Please help. 

3
andewhite
Legend
1 year ago
N
Newbie
Noz1954Newbie
asked in Ask a question.

Should I Pay or wait.

In April I changed my Sim only Direct Debit (£6.00) payment date to the first of month.In May it recalculated my bill (£9.95) and said next payment date would be 1st of June 2022. Perfect. Just went into today 1/6/22 to my banking and nothing has been deducted from my account.Logged into my iD account and it states next payment date 1st July with understandable increased bill. (£15.95)Question is do I manually pay outstanding £9.95 or do I leave it till 1st of July.Noz.

2
Rory
Newbie
1 year ago
Callum Brookes
Newbie
Callum BrookesNewbie
asked in Ask a question.

going to pay full bill soon

Hi guys just wanted to message, i havent been able to pay my bill as of from soon, it says i have a £700 bill on the id app, i just wanted to see if i could pay my outstanding balance of £130 ish and continue my contract,my phones been completely cutoff so you wont be able to ring me, Callum Brookes

1
andewhite
Legend
1 year ago
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