Hi, I'm constantly losing data connection when not on a WiFi connection, if i restart my google pixel pro 6 or refresh the internet connection it works for a short time then disconnects, this csn happen hourly. i live in WF6 postcode but have the same issue around the country, please help, tia
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data connection drops out
Best answer by Tom
Hi
Sorry to hear this, please could you let us know the full postcode(s) where you have this issue?
If you have the same issue wherever you are, it could be an issue with the device, it may be worth trying your SIM in another device.
Tom
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+25Hi
Sorry to hear this, please could you let us know the full postcode(s) where you have this issue?
If you have the same issue wherever you are, it could be an issue with the device, it may be worth trying your SIM in another device.
Tom
Hi Tom
Thank you for the advice. I have recently tried the SIM in a different phone for 2 days & had no problem, so I’m thinking it’s the phone at fault. The google pixel 6 pro was provided by ID at the beginning of the current contract in December 2021, have you any further advise as to how this problem can be resolved, thanks in advance, JM
+25Hi
Okay, if the SIM is in another device having no problem, it sounds like a device issue.
It may be worth trying the below network settings reset;
For iPhone;
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
For most Android;
Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth
For Samsung;
Settings > General management > Reset > Reset mobile network settings
Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.
Should the above not help, it may be best to contact Google for further support.
Tom
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