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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4871 Topics

Recent feedback.

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snjukNewbie

asked in Ask a question.

Incorrect Currys voucher amount recieved

Hi, I referred a friend who bought a 24 month contract which should entitle us to a £30 voucher each, however we have only been sent £15 each. The terms seem quite clear that they are based on the length of the contract, can someone help get this resolved?thanks. sj

1 year ago

Tomhumphrey93Newbie

asked in Ask a question.

Help porting number to new network

Hello, I am leaving ID as I am out of contract and switching to sim only with Lebara. I have ported my number over to Lebara, received an email saying the port is complete and followed their instructions on email. It's been over 24 hours and still not able to receive phone calls and texts on my new sim/phone. I can make calls and use data, but have been told to wait another 24 hours by Lebara. My ID sim still works and receives all my texts and calls. I'm wondering if there's anything that can be done from ID's side to speed the process up. Thanks, Tom

1 year ago

UlidianCivilian

asked in Ask a question.

Porting Number

All fields competed but the system says it cannot go further but does not tel me what the error is - Frankly I am regretting starting the whole thing

1 year ago

irw999Civilian

asked in Ask a question.

Charged extra £15 despite having 2gb left in data allowance

Hi,Please can someone respond from iD mobile, your customer service is terrible and I cannot reach anyone at your company. Not all issues can be resolved through your app so it needs to be drastically improved.I currently have a £10 plan where I receive 8gb data, this month I have displayed that I have 11gb and have used only 9gb, nevertheless I have been cut off and you have added £15 of additional charges to my bill for data despite me not exceeding my allowance. Someone from iD respond as I am thinking about leaving due to this. thanks

1 year ago

ShockingcustomerserviceNewbie

asked in Ask a question.

Cancel my contract IMMEDIATELY

Cancel my contract now.Order number REMOVEDI have not used the SIM and will not be paying any money. Private message me if you need any more information. Other points:Your customer service is beyond disgraceful. The live chat does not work and everyone knows it. I have tried 3 different browsers and enabled cookies and everythign I could possibly think of. There are thousands of comments and questions saying none of this works.I work in IT, how on earth would an old person be able to manage this without a phone number to ring for help??Your automated helpline also doesn’t work and just hangs up even within business hours.

1 year ago

RJWEATHERILLNewbie

asked in Ask a question.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

1 year ago

Thomas James MaddenCivilian

asked in Ask a question.

How to join London underground WiFi?

Londoner here hoping to use WiFi while travelling on underground. Appears ID don't have any access. Is there any workaround? I heard someone used an additional giffgaff sim to access WiFi when on the underground.

1 year ago

GelukSidekick

asked in Ask a question.

New SIM not generating it's 07 number in router web interface

Just switched to idMobile from “3”; obviously same speed as before when I was with “3”.Any clue as to why my Huawei router doesn’t show my new sim/phone number now, as it used to?Anything I need to adjust in my idMobile a/c settings😯

1 year ago

Alphaninja7

asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend a while ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

1 year ago

MDZIPCivilian

asked in Ask a question.

ELBNewbie

asked in Ask a question.

Error message trying to give PAC details

I have been trying for two days to give my PAC details but I get an error message saying some of my details are incorrect:-We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.I have checked and checked again, all is correct. I cannot get through on live chat because this also has a problem and unavailable. When I try and call the customer service telephone line a message is played saying they are busy and also cannot take calls.I don't know what to do next?

1 year ago

Thomas LuxtonNewbie

asked in Ask a question.

Change plan in cooling off period

I have today received the 30 day sim card I ordered but want to change plan to a higher amount. I can’t seem to change plans, is someone able to help me?I could order a new sim, but unsure how to cancel old one using 14 day cooling period.Thanks

1 year ago

cransom61Newbie

asked in Ask a question.

pac code for multiple numbers on same bt account to separate id accounts not working.

I am transferring 3 BT numbers on a single bt account number to 3 different I'd accounts. The PAC code worked fine for the first number, but is failing for the second number, with an error suggesting the number has already been ported. The surname on bt and I'd accounts are the same, the bt PAC code end date has not passed so wondering why this is failing when it worked for the first number?

1 year ago

Ashley HindCivilian

asked in Ask a question.

order status

How can I find the status of an order I have just placed and how will I know if I have been accepted or not.

1 year ago

Vicky HaileCivilian

asked in Ask a question.

I need to talk to an advisor and the live chat is not working

I need to talk to an advisor and the live chat is not working. How do I do this? There are no other alternate ways I can find to contact anyone. The delivery address on my new phone is wrong therefore I need to change it. DPD says I need to contact the company sending the parcel IE ID mobile.

1 year ago

Steveo_84Newbie

asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation. Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide.

1 year ago

Robert PearsonNewbie

asked in Ask a question.

setting up an ID account without receiving a one time passcode

I’ve just received my ID sim which is to be used for data only, in a car. I want to set up an account but am unable to receive a text to my sim (the car doesn’t accept texts or calls), I can’t put the sim into a phone as the sim needs to be a micro sim to fit into the car, but I only have phones that take nano sims. how can I set up an ID account?

1 year ago

Toffee1963

asked in Ask a question.

Why have you sent me a PAC code

I've only just joined you,but why have you sent me a PAC code to transfer my number ? I've already brought my old number from my previous provider?

1 year ago

DD13Rookie

asked in Ask a question.

My number has not ported. How can inget this urgently resolved?

I provided my PAC on Friday, and today, my old SIM has stopped working, so presumably the port has happened. However, my number has not ported successfully, so no-one can contact me, and I cannot use 2 factor authentications that send a text. It’s impossible to even find how to contact customer service on the ID website, just the useless chat bot. Can anyone advise how to get this resolved as I desperately need my old number to work.

1 year ago

Caroline SparksNewbie

asked in Ask a question.

I don't know my mobile number

I bought my phone from Carphone warehouse. I have not received the welcome email from you, so I have no idea what my number is. Please can you help?

1 year ago

JackiRookie

asked in Ask a question.

New Iphone 11 no speaker

HelpI have Iphone 11 and when callers ring me they can’t hear me and I can’t hear them. If I plug earphones in then they can. Any ideas? I am within my 14 days cancellation.

1 year ago

Jackie WhiteRookie

asked in Ask a question.

imsg not working

Imsgs sending to contacts outside house but to my husband who is on ID too, not imsgs sending only text messages.

1 year ago

Page 148 / 195

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