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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4860 Topics

M
Civilian
MichealJoneiCivilian
asked in Ask a question.

What Is the Difference Between E-Commerce and E-Business?

There are now many tools and apps available to keep track of your business growth and goal easily as well as to understand your customers' buying behaviors. frenzy pk For example, the bestselling products for the past couple of months, the number of returning customers, the number of cart abandonment, etc.

0
M
Civilian
1 year ago
scipiox3
Rookie
scipiox3Rookie
asked in Ask a question.

Need Deactived Phone Number Back!

A few years back I had a YouTube channel that was linked to a gmail account. My only backup for that gmail account was a phone number I had with iD mobile. I hadn’t logged into my YouTube account for a while until one day I realised I had over 14,000 subscribers !The issue is that now Google won’t let me sign back in without 2 Step Verification, which can ONLY be confirmed with this old phone number.. that iD mobile have ‘deactived’.Phone numbers are recycled all the time, so I don’t see why this number can’t be reactived so that I can receive a code from Google. I would give my right arm to get this Youtube account back!

8
Mohammed
iD Mobile Employee
1 year ago
Justine7781
Newbie
Justine7781Newbie
asked in Ask a question.

need a new number due to harassment

My daughter is receiving harassment calls.  We urgently need a new number 

1
Kash
iD Mobile Employee
1 year ago
Geoff Scott
Newbie
Geoff ScottNewbie
asked in Ask a question.

claim pixel watch

Hi all I've recently signed up to idmobile where I have the pixel 7pro. I'm wondering how I claim my free watch that came with the phone? 

7
Mohammed
iD Mobile Employee
1 year ago
William Alec
Newbie
William AlecNewbie
asked in Ask a question.

paying bill

When I try to pay my phone bill it says an error has occurred, I would like to talk to someone about this but I can't find a way to do so on the app.

3
andewhite
Legend
1 year ago
cazzaivor
Newbie
cazzaivorNewbie
asked in Ask a question.

£12 text charge

On my bill there's a £12 charge for a text I received from my employer  this can't  be right?

2
L
Rookie
1 year ago
L
Rookie
Luk45zRookie
asked in Ask a question.

Extra charge for receiving a TXT message

Hello everyone, So I’ve recently moved from Vodafone to ID, and today I’ve noticed on my bill I’ve got extra charge for TXT message £12.34, message is domestic and message was sent from UK mobile number, when I’ve checked this number in my contacts it’s number from my agency (UK mobile number), so when I’m booked in for work in our booking system, I’m receiving a TXT message (with a link) and email. Then I’m logging in to the booking system to confirm the shift, you not sending any txt message to this number as there will be no reply, so I’m just wondering, why am I charged for receiving a txt message and it’s mean now that every time I’ll be booked in for work and receive a text message, I’ll pay for that message, despite I’ve received it not send it. 

18
Tom
iD Mobile Employee
1 year ago
S
Newbie
spluffNewbie
asked in Ask a question.

Refer a Friend Not Working

I have just wasted 1.5 hours trying to resolve issue with refer-a-friend using the online chat and i am going crazy.  I referred my mum who signed up via link, she joined id and received an email to click a link to submit account number for refer-a-friendClicking this link goes to the original refer a friend page where you enter email to start refer a friend process AND NOT a page to enter account number.  Can someone please help 

30
Kash
iD Mobile Employee
8 months ago
S
Newbie
SemNewbie
asked in Ask a question.

I got a new contract but the SIM isn't active

I got new contract and the sim is not activate 

9
Tom
iD Mobile Employee
1 year ago
Emmarosedavies1997
Newbie
Emmarosedavies1997Newbie
asked in Ask a question.

charged for a month and a half

I have just opened my bill for this month and it is £19 - my plan is £12. I see I have been charged from 1st October - 17th November. Why am I paying more when it should be monthly? Also, my scheduled payment for December is still £12, so I am not paying any less as I’ve paid for November this month? 

5
andewhite
Legend
1 year ago
P
Civilian
Phil 75Civilian
asked in Ask a question.

mifi

Hi, I am in Spain and want to use my phones SIM card in a mifi unit.  The sim works in the phone (roaming enabled etc) but not in the mifi any ideas why? Thanks 

2
P
Civilian
1 year ago
M
Newbie
MancmattNewbie
asked in Ask a question.

how to claim free buds google pixel 7?

Hi, there was a time limited offer of free pixel buds on the pixel 7.I've ordered in time, received the phone,but not got the buds.no instructions have been sent either.How do I claim them?

1
andewhite
Legend
1 year ago
Doxeydave_2020
Newbie
Doxeydave_2020Newbie
asked in Ask a question.

returns

With my contract I got a free Asus Chromebook, I've had it a week and now it won't turn on. How do I go about getting it fixed. The power light on the side is white and it's on but nothing is displayed. The light doesn't go out when I press the power button.

2
Doxeydave_2020
Newbie
1 year ago
AliB203
Newbie
AliB203Newbie
asked in Ask a question.

No valid content to display

I cannot access my ID account on the app and both myself and my son are due upgrades. The website let's me sign in but doesn't give me my allowances. Is there a problem with the app? 

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
djspennaNewbie
asked in Ask a question.

USA Roaming

Good morning. We are going to the USA for a few days and need to be able to use my data whilst there. I know all ID Mobile plans use the Three network. Three do something called a “Go Roam” package which charges you £5 per day whilst in USA and it allows you to use all your allowances. Is this something I can get through ID Mobile or do I have to go to Three directly ?? 

2
D
Newbie
1 year ago
J
Newbie
Jasmin22Newbie
asked in Ask a question.

Open Data policy for Existing Contract

I have a 24 month unlimited data contract which I took out 29/9/20 so the 24 months has just ended.  I do a lot of roaming in the EU so I am concerned about extra charges under the “open data” policy if I change my contract If I keep my existing contract, will I be exempt from the “open data” charges for roaming? If I change to a new contract, will the “open data” charges start to apply?Thanks in advance for any answers

5
J
Newbie
1 year ago
Karen Dawson
Newbie
Karen DawsonNewbie
asked in Ask a question.

over paying in currys

Could anyone tell me why when I upgraded my phone at currys they are charging me £5 a month more then it costs to upgrade on id mobile on line obviously only found this out after the fact but feeling very ripped off 

3
Tom
iD Mobile Employee
1 year ago
C
Civilian
COTSWOLDAFCivilian
asked in Ask a question.

How can I change the amount of time unanswered calls go to voicemail?

How can I change the amount of time unanswered calls go to voicemail?

2
Tom
iD Mobile Employee
1 year ago
Ben Lowe
Civilian
Ben LoweCivilian
asked in Ask a question.

Sorry, your service does not allow access to this number - calling UK Government (Jobcentre)

I am trying to call 0800 169 0283 from the UK; which is a Government freephone number - UK Government (Jobcentre)After waiting for 10 minutes in a typical phone queue, it eventually says “Sorry, your service does not allow access to this number” -  this is the same issue that was reported here for the same number:So is not an issue specific to my phone 

1
Kash
iD Mobile Employee
1 year ago
A
Newbie
AgiNNewbie
asked in Ask a question.

How do I get the additional Trade In value as I've bought a Google Pixel 7

I recently bought a Google Pixel 7 and it says you can get an addition £100 on the trade in. How do I get that as it’s not show that on the standard trade in page?

5
Mohammed
iD Mobile Employee
1 year ago
Fiori
Newbie
FioriNewbie
asked in Ask a question.

Credit recored ruined

ID refused rather not willing to mention on my credit recored that I paid my bills, month after months complaint team  they keep saying give 4 to 6 weeks, when that up, they will say the last complaint is closed and start again, I am still waiting someone from ID whoever it might be is willing to communicate with credit recored companies all of them to show it is settled.Due to ID mobile incompetent journey from the start I had to pay for something it wasn’t my place to clear, first I finished my 24 months paying them without a fail. When it was time to stop the contract which I never use for the last year, they agreed to stop it at the end of the contract, but they did not. I stop my direct debit on 25th months want away for 3 months. As advised from Curry’s carphonewher house manager. Little that I know that this information will stop me buying propertyI am now stuck with bad credit, all my life I have paid my bills and now from credit score 900 I am below average for £87 that is not

2
Mohammed
iD Mobile Employee
1 year ago
A
Rookie
Alphaninja7
asked in Ask a question.

Refer a Friend Status Not Showing

HeyI cannot see a “Status” option for the refer a friend scheme - I did refer a friend a while ago and can see no update. Please can someone from ID staff let me know / PM me. Thank you

5
Mohammed
iD Mobile Employee
1 year ago
Lisacla79
Newbie
Lisacla79Newbie
asked in Ask a question.

proof of purchase needed

Hi, I have just upgraded to a S22 & can claim galaxy buds as part of the deal. I require proof of purchase to claim these, but did not receive an invoice with my new phone. There was only the phone & sim in the parcel. Could you please send me one?

1
Tom
iD Mobile Employee
1 year ago
C
Civilian
cucumberCivilian
asked in Ask a question.

App and automated service won't let me make a payment

My bill for the month is due and I’ve continuously forgot to set up a direct debit, so as a result, I end up paying it manually each month.  I usually pay using the automated phone service as the ID mobile app gives me error messages when trying to pay on there. It often takes a few tries as she’ll say “sorry, I’m having issues trying to take your payment.”. Usually after a couple of tries she’ll take payment and it’s all sorted. However this time, I’ve tried roughly 4-6 times and she’s still refusing. I’ve tried to pay on the ID mobile app, and after managing to get access to the page without it telling me “There was an error processing your request” or whatever it says, it tells me my card number is invalid. I’ve checked it over countless times, comparing it to my physical card in my other hand and there is no mistake.  I can’t sort it through the automated chat service, and I can’t get through to an agent via the automated chat service as they are all busy. I desperately need use of

1
Tom
iD Mobile Employee
1 year ago
B
Newbie
Buso91Newbie
asked in Ask a question.

Proof of purchase for insurance

HiI urgently need proof of purchase for insurance. Currently the paperwork I have doesn’t match my phone because I kept my old number, so I need an updated version. Can someone help please? thanks 

2
Tom
iD Mobile Employee
1 year ago
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