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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4862 Topics

Westylakey
Newbie
WestylakeyNewbie
asked in Ask a question.

Cannot access idmobile.co.uk website?

For a while now the idmobile website hasn't been able to load?The requested URL was rejected. Please consult with your administrator.Your support ID is: 3427611243418080777 Same result on WiFi and 5g

1
Kash
iD Mobile Employee
1 year ago
N
Newbie
Noz1954Newbie
asked in Ask a question.

No text messages getting through from bank.

Hi read all other problems on the Community with people not getting Texts from mainly their banks. I have been with iD mobile for ages without any problems but just joined another bank in early October 2022. They have sent me a few texts and the have not come through to my iD number.Contacted my new bank today 5/11/22 and they assure me everything their end is working ok.They have sent a couple of texts while I was on the phone to them and nothing has come through to me.I have switched off my Xiaomi Redmi 10 Android phone for 30 minutes as requested and I don’t have any other issue with any other banks texts or contacts.As a complete novice how this all works it looks like the problem lies with iD Mobile blocking my bank contact number.please help.   

1
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
mo2022Newbie
asked in Ask a question.

2 hours wasted and thinking of cancelling

How do I speak to an actual person 

2
Kash
iD Mobile Employee
1 year ago
leehow
Newbie
leehowNewbie
asked in Ask a question.

lost phone so can't recieve password reset text

I have lost my phone and need a replacement sim card. However, live chat is not working and even though I reported the loss and the phone is blocked, it seems the only way to access my account is to reset the password using a code you send via sms. Obviously I can't access any message sent to the blocked and lost phone. Since live chat doesn't work and I can't access the sms how am I supposed to access my account and request a new sim. I've been trying for an hour and have exhausted every possible option.

3
leehow
Newbie
1 year ago
W
Newbie
wbmkkNewbie
asked in Ask a question.

Port number to Lebara not working

I decided to join Lebara after about 4 years with idmobie as I was suddenly getting no signal in my house .. Everything had been fine for several years, but I couldn’t put up with  the lack of signal .. who could?I got a Lebara SIM, but thought I had to give idMobile 30 days notice, to prevent me paying a month for nothing.I waited about 27 days, then on 31 October put my new Lebara SIM in my phone (Nokia) and provided the new network with the PAC codeI guessed it might take a day or so to get everything working … i got a text saying the port would be on the 2nd NovemberStill, today (5 days later) I can make calls and texts, but can receive either. I’ve been on the Lebara chat line three times already now and twice i was told to wait another 24 hours and today I was told to wait u ntil Monday, as some ‘team’ doesn’t work at weekends.It’ll be 7 days without a proper phone, assuming it gets fixed on Monday. OR .. MAYBE I HAVE TO DO SOMETHING TO GET IT SORTED

1
andewhite
Legend
1 year ago
Caroline Sparks
Newbie
Caroline SparksNewbie
asked in Ask a question.

I don't know my mobile number

I  bought my phone from Carphone warehouse. I have not received the welcome email from you, so I have no idea what my number is. Please can you help?

4
Caroline Sparks
Newbie
1 year ago
Krisztina Nagy
Newbie
Krisztina NagyNewbie
asked in Ask a question.

Where can I find my new ID mobile number?

Hello, I am not able to find my new ID phone number, neither in the emails I have received from ID nor in the green sleeve in what the new SIM card arrived, that I need to be able to switch from ASDA mobile to ID. I want to keep my old number; I have received my PAC code but to able to request the switch I need my new phone number. I have seen recommendations to put the SIM card in and to find out the number this way, but I don’t want to swap the cards before the switch. I have never had to do it this way whenever I have switched my mobile provider. Any help would be appreciated. Thank you.

2
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ChloeCNewbie
asked in Ask a question.

Error 0

I'm not able to make phone calls at all and can only text certain people that are not on ID. Whenever I text someone it says couldn't send and shows "error 0".When I try to phone someone it puts me through to the ID customer service payment line to tell me my bill has been paid. I've asked on twitter and the reply I got was "I have checked the account and there is no bar on the line" I've noticed a few other people have had this problem on here but there has been no solution on the posts, I've been with ID for years and never had a problem.Can someone help me get to the bottom of this please, thanks.  

8
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
Kath LaingNewbie
asked in Ask a question.

New SIM Card does not work

New SIM card does not work in a supported iPhone, nor in another iPhone that uses ID Moble already.   Do not know mobile number as new to ID Mobile.  Chatbot cannot help and I cannot speak to a real customer services agent to sort this out.  How can this be resolved? 

11
Kash
iD Mobile Employee
1 year ago
Jenny Stanley
Newbie
Jenny StanleyNewbie
asked in Ask a question.

sim saying no service

Put my new sim in my new iPhone 14 purchased direct through apple and says no service? 

9
Kash
iD Mobile Employee
1 year ago
H
Civilian
HappyHollCivilian
asked in Ask a question.

Direct debit paid successfully but then returned and account suspended? I had sufficient funds

I switched over my direct debit to a new bank account a few days ago. My monthly £8 DD was paid successfully to ID Mobile from the new bank account on 02/11/2022, but it appears that ID Mobile then returned the £8 to me the same day, despite me having plenty of funds in the account. I only found out about this today, when I received a text message to say my account had been suspended for non-payment. I have paid it immediately through the app to reactivate my account, but I am concerned about whether this will impact my credit score. I am always very careful with payments and have never defaulted on anything. It is extremely frustrating not being able to speak to an actual person about this, and I cannot seem to access the live chat function. Can anyone advise please? I am so far very unimpressed with the lack of customer service with ID Mobile, and am likely to move to a different provider as soon as possible. 

6
Mohammed
iD Mobile Employee
1 year ago
Gillian Purves Lambton
Newbie
Gillian Purves LambtonNewbie
asked in Ask a question.

free buds

When I upgraded I was supposed to receive free budsI have not received them

3
Mohammed
iD Mobile Employee
1 year ago
Ulidian
Civilian
UlidianCivilian
asked in Ask a question.

Porting Number

All fields competed but the system says it cannot go further but does not tel me what the error is  - Frankly I am regretting starting the whole thing

2
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
atayNewbie
asked in Ask a question.

Extremely poor data signal

Worst network ever! Signed a 24 month contract for a new iphone, may as well be carrying a brick in my pocket. ID mobile has the worst signal quality. Internet speed is very slow everywhere I use my phone, but particularly in London.I have already tried:Resetting network settings, DID NOT WORK Using a new SIM, DID NOT WORKI have got in touch with customer service many times, but problem has not been resolved. Customer service is via chat only which is also awful. I suspect problem with my signal it’s poor network quality from Three, and maybe Three also prioritises bandwidth for their direct users.I have asked if I can leave the network, but have been told I need to pay off the rest of my contact. This is ridiculous given the service I am being provided does not live up to commitments made. I will submit a complaint to OFCOM if this is not resolved. And leave negative reviews wherever I can.

8
Kash
iD Mobile Employee
1 year ago
T
Newbie
Tomhumphrey93Newbie
asked in Ask a question.

Help porting number to new network

Hello, I am leaving ID as I am out of contract and switching to sim only with Lebara. I have ported my number over to Lebara, received an email saying the port is complete and followed their instructions on email.  It's been over 24 hours and still not able to receive phone calls and texts on my new sim/phone. I can make calls and use data, but have been told to wait another 24 hours by Lebara. My ID sim still works and receives all my texts and calls. I'm wondering if there's anything that can be done from ID's side to speed the process up. Thanks,  Tom

8
Mohammed
iD Mobile Employee
1 year ago
Nida Dar
Newbie
Nida DarNewbie
asked in Ask a question.

no service for 2 days

I have sim only contract since Feb 2021. I have not had any service/network coverage since Monday Oct 31, however everything was working fine prior to that. I cannot make calls or use data, i am sure i don't need to explain to you the level of inconvenience this is causing me every time i leave my house. I have tried restarting my phone several times as well as putting my phone on airplane mode. I still have 0 bars with a message that says “no service” Please help

6
Mohammed
iD Mobile Employee
1 year ago
I
Civilian
irw999Civilian
asked in Ask a question.

Charged extra £15 despite having 2gb left in data allowance

Hi,Please can someone respond from iD mobile, your customer service is terrible and I cannot reach anyone at your company.  Not all issues can be resolved through your app so it needs to be drastically improved.I currently have a £10 plan where I receive 8gb data, this month I have displayed that I have 11gb and have used only 9gb, nevertheless I have been cut off and you have added £15 of additional charges to my bill for data despite me not exceeding my allowance. Someone from iD respond as I am thinking about leaving due to this. thanks

1
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
snjukNewbie
asked in Ask a question.

Incorrect Currys voucher amount recieved

Hi, I referred a friend who bought a 24 month contract which should entitle us to a £30 voucher each, however we have only been sent £15 each. The terms seem quite clear that they are based on the length of the contract, can someone help get this resolved?thanks. sj

3
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
ShockingcustomerserviceNewbie
asked in Ask a question.

Cancel my contract IMMEDIATELY

Cancel my contract now.Order number REMOVEDI have not used the SIM and will not be paying any money. Private message me if you need any more information. Other points:Your customer service is beyond disgraceful. The live chat does not work and everyone knows it. I have tried 3 different browsers and enabled cookies and everythign I could possibly think of. There are thousands of comments and questions saying none of this works.I work in IT, how on earth would an old person be able to manage this without a phone number to ring for help??Your automated helpline also doesn’t work and just hangs up even within business hours.

2
Mohammed
iD Mobile Employee
1 year ago
RJWEATHERILL
Newbie
RJWEATHERILLNewbie
asked in Ask a question.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

just got my new SIM. i have my PAC but can’t find the ID mobile number on any of the emails they sent. need the number to fill the form in.

4
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
RoobyNewbie
asked in Ask a question.

Can i port a new number to ID and retain the old number which is currently active?

I have purchased a memorable number which is retained on a PAYG SIM from a different mobile service provider. I would like to use a PAC to transfer this new number to my ID Mobile pay monthly SIM, but I would like to retain access to the number currently used on that account. The reason for this is that the current number is one I have used for a long time and it's on record with a multitude of online retailers, financial institutions and local services etc. as well as friends and relatives. I will do my best to update everyone with my new number, but it's inevitable that I will miss some and so I would like to keep the old number on a PAYG SIM for a while until such time that I'm confident that I have managed the transition completely. Is this possible, or is the old number always lost if a new number is ported in?

1
andewhite
Legend
1 year ago
andewhite
Legend
andewhiteLegend
asked in Ask a question.

Trade in contact email address

Are both the following email addresses valid for trade in communications?TradeUpHelp@currys.co.uktradeuphelp@dixonscarphone.comFirst is from https://idmobile.co.uk/trade-in:Second is from the community tutorial “Trade in: Everything you need to know”  

1
Nikhil P
iD Mobile Employee
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

New SIM not generating it's 07 number in router web interface

Just switched to idMobile from “3”; obviously same speed as before when I was with “3”.Any clue as to why my Huawei router doesn’t show my new sim/phone number now, as it used to?Anything I need to adjust in my idMobile a/c settings😯 

4
Mohammed
iD Mobile Employee
1 year ago
Javid Khan
Newbie
Javid KhanNewbie
asked in Ask a question.

unhappy with iD Mobile

 

3
Kash
iD Mobile Employee
1 year ago
S
Newbie
Steveo_84Newbie
asked in Ask a question.

Order Cancelled as I did not pass security

Hello, I made an order for a new upgrade as my current phone has broken. I received an email stating ‘We’re sorry but we’ve had to cancel your order (###) as it didn’t pass our internal security checks’ This is very frustrating, as at the beginning of the year I was victim of identity fraud, in which ID Mobile opened an account in my name to someone else. Now when a legitimate order is placed it is cancelled without any further checks completed to ensure it is me, or any other way for me to challenge this cancellation.  Other advice from ID Mobile is to wait 30 days before processing the order - I will not be waiting 30 days to apply again but will be taking my business elsewhere unless this can be resolved, which is a shame as I am generally happy with the service ID Mobile provide. 

5
WelshPaul
Legend
1 year ago
Terms & Conditions
Why iD Mobile?