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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4959 Topics

Y
Newbie
Y69ponNewbie
posted in Ask a question.

Awful network

This network issue needs to be sorted by tomorrow. I've been we with id mobile 3 months now and I'm sorry to say its been AWFUL  Today has been the worst I've not been able to call Texts, use the Internet absolute joke when you pay for it and they can even provide that  Any update????  ID MOBILE SORT IT OUT OR IM LEAVING  

1
Siân
iD Mobile Employee
5 months ago
Denis Helen Wilson
Civilian
Denis Helen WilsonCivilian
asked in Ask a question.

no network

Hi no network in Belfast since yesterday afternoon?

1
Siân
iD Mobile Employee
5 months ago
S
Rookie
ShadermarineRookie
asked in Ask a question.

non existent service

I've been unable to receive txts for weeks now and my number has still not properly been transferred despite constant assurances for months.  They sent out another SIM card yesterday and during the chaos I couldn't even get on to the site to activate it.  Finally managed to activate it this morning but still unable to send receive txts etc.  Can't even get onto the online chat.  I've made a formal complaint which they have not followed up with.  Can't even get a deadlock letter from them so that I can go to the ombudsman.  How can they get away with charging for a non existent service yet I have to pay hundreds of pounds if I want to leave.  Not that I can leave because I cannot even send a txt to find out my PAC code!!!!

1
Kash
iD Mobile Employee
5 months ago
C Louise Hulme
Newbie
C Louise HulmeNewbie
posted in Ask a question.

no phone

I haven't recieved phone yet, you have set up a direct debit, I'm not paying for something that o haven't even got yet. plus your network is down apparently, great start! NO phone number to even contact you. also how would I arrange transferring number over if I can't ring you?

1
Tom
iD Mobile Employee
5 months ago
Alex Matthews
Newbie
Alex MatthewsNewbie
asked in Ask a question.

No Data for 2 days

Hi,  I have had no data for 2 days, I am unable to make or take calls and use my 5g.  Can I ask what you plan on doing about it?  I would also like to request compensation for the disruption this has caused me, like many others, this is completely unacceptable.  I have been unable to get through to anyone online, this is just a complete shambles. After the contract runs out, i’ll be switching.  Alex. 

1
Tom
iD Mobile Employee
5 months ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Ask a question.

unblockphone

Lost phone and blocked sim. Now found it and need to.unblo k phone urgently

1
Kash
iD Mobile Employee
5 months ago
Chris Roe
Newbie
Chris RoeNewbie
asked in Ask a question.

unknown numbers

Can I get an invoice with incoming calls unanswered on please?

1
Kash
iD Mobile Employee
5 months ago
Gavin Old
Civilian
Gavin OldCivilian
asked in Ask a question.

CHARGED A 'REST OF WORLD' ROAMING FEE, FOR GOING ON A 2HR DRIVE ... IN ENGLAND!

On reviewing my bills I discovered, a ‘Rest of World’ roaming charge applied to my September bill.  I did not leave the country.  I merely drove 2 hrs from my house in Northamptonshire, to the Norfolk coast! Having looked around this forum, it has become clear that I am not alone in having experienced this.  First and foremost, something is very broken if by whatever means, false roaming charges are  being applied to people’s bills. This is a black and white situation which is totally and utterly unacceptable.  Nobody should feel compelled to turn roaming off when they have not even left the country.  There is absolutely no excuse  for the customer ending up having to pay for such failures in the system.  Leaving your data roaming switched on when you’re in the UK means you can access 4G and 5G when you’re out and about ... which is the precisely the point of having it!

1
Kash
iD Mobile Employee
5 months ago
R
Newbie
RwengiNewbie
asked in Ask a question.

Xiaomi 13t invoice needed

I recently upgraded my contract and received my phone without any invoice for claiming the promotion gift. How or where can I retrieve it.

1
Kash
iD Mobile Employee
5 months ago
Steven Bon Mac
Newbie
Steven Bon MacNewbie
asked in Ask a question.

is this a legitimate ID email address?

Someone from the sales team processed my upgrade today but suspicious after seeing some generic Latin (used as a typeface when designing) instead of terms and conditions. Can someone confirm whether 'edocuments@idmobile.co.uk' is a legitimate email address 

1
andewhite
Legend
5 months ago
PatrickUK
Civilian
PatrickUKCivilian
asked in Ask a question.

New sim received - Device saying 'No Sim'

I received the sim today. I’ve tried it in 3 unlocked phones.. none of them see it.  I’ve started porting my number over.   I think I need a new SIM asap.  I tried activating the sim card, but it says:“You've entered a SIM card number that's already active. If you have received a SIM from us for the first time, your SIM should already be activated”I think I urgently need a new sim in time for when my number is ported over to ID Mobile. Please help.

1
andewhite
Legend
5 months ago
Tom Kong
Civilian
Tom KongCivilian
asked in Ask a question.

Niche problem with registering account

Hi, I registered an ID account using my email address for my mum (As she is not familiar with technology and it’s easier to manage from my email address).Eventually she cancelled her account.Recently I have switched to ID mobile myself.However I can’t register using my email address because it’s attached to an account I set up for my mother using my email address (Which is no longer active). Is there any way I can register using my actual email address?

1
andewhite
Legend
5 months ago
Daniel Mooney
Newbie
Daniel MooneyNewbie
asked in Ask a question.

Early upgrade?

Evening all,I am eligible for upgrade on the 1st Feb 2024. Is it possible to pay my bill up to this date in one lump so I can then access upgrade deals early? (I hope that makes sense). I am looking at taking out a new contract, selling handset to pay off remaining balance, but would ultimately prefer to stay with ID.  Thank you in advance 

1
andewhite
Legend
5 months ago
Justine Booth
Newbie
Justine BoothNewbie
asked in Ask a question.

network down?

I currently cannot make calls and cannot hear anyone who calls. I understand from some comments this is a nation wide issue. When will this be resolved please? I have missed two very important medical calls and now cannot communicate with anyone which is very isolating. It would have been good to have had some information from ID about this. 

1
Kash
iD Mobile Employee
5 months ago
Paula Nelson
Newbie
Paula NelsonNewbie
asked in Ask a question.

locked sim

I have locked my sim and need a puk code. I can't get through to the live chat team Help!

1
Kash
iD Mobile Employee
5 months ago
Elaine Bee
Newbie
Elaine BeeNewbie
asked in Ask a question.

anyone know any updates?

I am in Lincolnshire no network, not able to make calls or receive since this morning I wish I never left EE!! Any update from IDMobiles?  Furious 

1
Kash
iD Mobile Employee
5 months ago
L
Newbie
LewisW29Newbie
asked in Ask a question.

Failed credit check due to taking out two contracts in quick succession

Hi, after some advice please..I took out a contract on an iPhone 14 earlier this week with id mobile by mistake. I have since attempted to cancel this contract and will be returning it straight away when it arrives tomorrow as DPD have said its out for delievery.I then attempted to take a contract out again with id mobile on the phone I do want (iPhone 14pro)  last night before the credit check was declined. I'm 100% certain this was due to taking out two contracts in a couple of days. My question is, how long do I have to wait until id mobile recognise I have cancelled the first mistake contract and therefore accept the credit check and allow me the correct contract?Any help is much appreciated. Thank you.

1
Kash
iD Mobile Employee
5 months ago
C
Newbie
Craig PennyNewbie
asked in Ask a question.

network

How is it that my wife is on ID the same as me, but i can't use my phone but she can

1
Kash
iD Mobile Employee
5 months ago
N
Newbie
Nicki779Newbie
asked in Ask a question.

No phone signal since 3.30 this afternoon

I have had no phone signal since 3.30 this afternoon, neither have other family members on ID. When will this be fixed?

1
Kash
iD Mobile Employee
5 months ago
W
Civilian
Waynej1878Civilian
asked in Ask a question.

No service or data at all

Since 10:30 this morning I have had no service at all. I pay my contract to be able to use it. Haven't been able to receive calls or nothing. Its now half 5 and still nothing has changed. What's going on because this is a joke.

1
Kash
iD Mobile Employee
5 months ago
H
Newbie
HepclanNewbie
asked in Ask a question.

Not registered on network

Hi. I am not able to make calls from my mobile.  I’ve tried switching handset on and off (this has fixed it in the past as it happens about once/month). However, not fixing it this time.  Have checked coverage in my area and no issues have been reported.  What do I do?Thanks

1
Kash
iD Mobile Employee
5 months ago
Craig Marsh
Newbie
Craig MarshNewbie
posted in Ask a question.

network issues...nothing working!

What is going on. Network intermittent at best. Can't send texts no incoming calls won't allow outgoing calls. When will thus be fixed?

1
Kash
iD Mobile Employee
5 months ago
P
Newbie
PalmersNewbie
asked in Ask a question.

i have no service

I haven't got any service whats going on

1
Siân
iD Mobile Employee
5 months ago
S
Newbie
SidmNewbie
asked in Ask a question.

do you get the error on network not registered?

Is it?

1
Kash
iD Mobile Employee
5 months ago
John mxxxxx
Newbie
John mxxxxx
asked in Ask a question.

network down

My ID three network is totlly down , the only way i can contact anyone is by facebook messenger from my home internet as that is ee , might help others to lnow this .

1
Siân
iD Mobile Employee
5 months ago
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