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iD Mobile
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iD Mobile
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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4966 Topics

MHardie2021
Newbie
MHardie2021Newbie
asked in Ask a question.

Unable to upgrade to a Samsung S23 Ultra

I have been an ID customer for 24 months now. I was on a monthly contract and I became eligible for an upgrade in September 2023. I didn't want to upgrade just yet and I didn't want to continue paying in full for a contract when it ceased in September. I changed to a sim only one month plan at £10, and this month I wanted to change my handset to a Samsung S23 Ultra.I attempted to upgrade at Carphone Warehouse with a contract paying monthly, but somehow, as bizarre as it sounds, I failed the internal credit check which was the final hurdle. I have enough to pay for the phone and the upfront costs!I contacted ID and I was told that I could not get the phone I wanted because of the fact I am on a rolling one month sim plan at £10. This is despite the fact that when I access my ID app, it provides a list of handsets I can upgrade to, and the Samsung S23 Ultra is one of them! I lodged a complaint with their complaints team and I am yet to hear from them.I will appreciate any advice given to

1
andewhite
Legend
5 months ago
Bruce Edwards
Newbie
Bruce EdwardsNewbie
asked in Ask a question.

Anyone having issues logging into Disney+

On ID mobile I’m getting lots of issues logging on to disney+. Spinning circle or error 73. I have tired lots of devices but the common issue is ID mobile, different SIMS / Wifi or using VPN fixes the issue. Doesn’t seem to like ID IP address. I talk to disney they do something with my IP and it works for a day and the same happens again.Started about a week ago, anyone else having issues?

1
Kash
iD Mobile Employee
5 months ago
Roslyn Sweeney
Civilian
Roslyn SweeneyCivilian
asked in Ask a question.

cancel my old contract

How do I cancel my contract from 2016 if I don’t have the phone or sim anymore? my mother keeps getting billed from bay lifts because she cancelled a direct debt for a contract we didn’t know we still had I no longer have the phone or  sim so when I try to log into the account and click forgot password it send a code to a phone number I don’t have acces to so I cannot get into the account to cancel the contract 

1
Kash
iD Mobile Employee
5 months ago
Susan Wynd
Newbie
Susan WyndNewbie
asked in Ask a question.

debt collection nitice when i dont owe anything

I have received a debt collection notice when I have a direct debit and no outstanding payments showing on my account. I cannot seem to speak with an agent either so annoying.

1
Tom
iD Mobile Employee
5 months ago
R
Newbie
RebeccaB96Newbie
posted in Ask a question.

billing

I have paid my phone bill in advance however they are still taking direct debit payments. How do I stop this

1
Tom
iD Mobile Employee
5 months ago
H
Newbie
HillssssssNewbie
asked in Ask a question.

pac code not created

I’ve just purchased a new phone and transferred my number over with a pac code. Unfortunately I need to return the phone and have requested a pac code from ID but it keeps saying pac code not created? Any help would be hugely appreciated as I need to transfer my number to a different phone before returning. Thanks 

1
andewhite
Legend
5 months ago
Michael andrew
Newbie
Michael andrewNewbie
posted in Ask a question.

pac code problem

hello -requested  a pac code but keep getting non created reply -how do i get 1 my account is now closed so no txts left.....mike

1
Tom
iD Mobile Employee
5 months ago
Galina Dobreva
Newbie
Galina DobrevaNewbie
asked in Ask a question.

wrong number on the contract

Good evening. I just signed the contract and requested transfer, I provided my Pac but today I received confirmation of the order with another number. Can I change it or shall I cancel the contract?

1
andewhite
Legend
5 months ago
L
Civilian
Lee1973Civilian
asked in Ask a question.

help default

Default on my credit score would like help to get it removed .it wasn't even my phone was my daughters. 

1
Tom
iD Mobile Employee
5 months ago
Y
Civilian
Yi NingCivilian
asked in Ask a question.

how can I stop incoming text ads and phone call

If I receive text messages or phone calls that cost me extra payment , how can I stop it?

1
Tom
iD Mobile Employee
5 months ago
C
Newbie
Chriss16Newbie
asked in Ask a question.

proof of purchase

Hi I'm looking for proof of purchase/invoice to allow me to get the offer of xiaomi tablet. How can I get this?

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
mareepxNewbie
asked in Ask a question.

Unexpected roaming charge for USA.

Made a call to a UK mobile from my UK mobile whilst in the USA on 14th November. This lasted for 4 minutes and 10 seconds. According to the roaming charges link ID had sent me via text I expected this call to be charged at £1.68 per minute. However I have been charged £30.00 for this call when I view my latest bill. Please can it be explained why? 

1
Tom
iD Mobile Employee
5 months ago
Ben Christian
Civilian
Ben ChristianCivilian
posted in Ask a question.

i need to cancel m stac

Hi i have requested to change sim from lebara to id using stac. But i suppose to use pac not stac how can i fix

1
Siân
iD Mobile Employee
5 months ago
L
Newbie
Luca2727Newbie
asked in Ask a question.

cant change my plan

Hi,can anyone help. I want to change my plan but when I go to change it I get a message saying there are no plans to change to. TIA

1
andewhite
Legend
5 months ago
A
Newbie
as451079Newbie
asked in Ask a question.

S23 Ultra Enhanced Trade In

HiI purchased the S23 Ultra on a contract in store and completed the enhanced trade in form. Staff in store told me to do it online so I completed it all and sent it off. They have now had my phone for 9 days and not sent any payment yet even though terms and conditions state payment will be made in 3 to 5 days.Store won't help me and 9nline chat have also not helped me.Is there anything I can do, save for raising a formal complaint?Thank you

1
Kash
iD Mobile Employee
5 months ago
Lucy Richardson
Civilian
Lucy RichardsonCivilian
posted in Ask a question.

pac wont work

Hi i am trying to transfer to ID but my PAC Or some details aren’t being accepted. I’m wondering if it’s my surname? I am recently married so my surname has changed from Naylor to Richardson  - my EE account is under Naylor and my ID account under Richardson.  thanks,lucy

1
Tom
iD Mobile Employee
5 months ago
J
Civilian
jribbersCivilian
asked in Ask a question.

PAC code

My PAC code is not being accepted even though I am sure it is correct

1
Tom
iD Mobile Employee
5 months ago
Rob Hodson
Civilian
Rob HodsonCivilian
asked in Ask a question.

help

I upgraded earlier to a rolling pay monthly sim. I’m an existing customer so was told they will use my sim. At 1.30 was texted to say would be activated within the hour. I’m still waiting now. Any ideas please…

1
Tom
iD Mobile Employee
5 months ago
Mikelancs
Newbie
MikelancsNewbie
asked in Ask a question.

Abroad in Bali and need additional credit beyobd £59p

Hi,im currently away in Bali and although using wifi and a data esim,  I need access to voice calls due to some family issues. I have almost used £50 additional spend limit.  Is there a way if me ‘topping up’ my account by card or something to ensure I can still use phone??

1
Tom
iD Mobile Employee
5 months ago
Matthew Few Curtis
Civilian
Matthew Few CurtisCivilian
asked in Ask a question.

can i use my data abroad in the country turkey ?

Why won't it let me use my data??  

1
Tom
iD Mobile Employee
5 months ago
John Kirk
Newbie
John KirkNewbie
posted in Ask a question.

report poor coverage

I'd like to report poor coverage at my postcodeKA19 7RN Your online coverage checker reports excellent 4g coverage.I get at best h+ ...can you improve the service here ?

1
Tom
iD Mobile Employee
5 months ago
Lesley-Anne Connor
Newbie
Lesley-Anne ConnorNewbie
asked in Ask a question.

contract

Hey I am with you currently on sim only, due to run out Jun 24. I want to get the Google 8, 24 months free data, unlimited texts and messages. Can I carry on with the contract I have or do I need to cancel it and restart by getting the deal? 

1
Tom
iD Mobile Employee
5 months ago
M
Newbie
Mark Anthony10Newbie
asked in Ask a question.

lost sim

How do I cancel a Sim card if I have lost it and don't know the number to log in and Live Chat is never active?

1
Tom
iD Mobile Employee
5 months ago
Gretos Mar
Newbie
Gretos MarNewbie
asked in Ask a question.

Will I get 5g in my area?

Hello I am new to iD and I was wondering if I will ever get 5g in my area? I checked the coverage and I can only get 4g...

1
Tom
iD Mobile Employee
5 months ago
Jessica Chapple
Civilian
Jessica Chapple
asked in Ask a question.

Free 3 months Ape TV error

When clicking on the link to redeem the offer, the  URL states that it cannot be found and errors.   Could someone from ID Mobile help with this please?

1
Tom
iD Mobile Employee
5 months ago
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