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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4961 Topics

S
Newbie
sarah1234Newbie
asked in Ask a question.

Unable to pay bill

A payment is due out of my bank account today via direct debit, however, the payment will not come out successfully by the end of the day due to insufficient funds.Will ID Mobile charge me a late fee or cut my phone off if this payment is unsuccessful on the day? Or is there a grace period of a few days?Can ID Mobile accept a one off credit card payment instead of the direct debit, and then cancel that individual direct debit?I have attempted to speak to customer services via the chat service but they have been unable to help as they do not understand the issue.

3
WelshPaul
Legend
2 years ago
J
Newbie
JmaranonNewbie
asked in Ask a question.

additional payment came out - need refund

I had to make a payment to close the account and I ended up paying twice as the online pay system didn’t confirm my first payment. Can I please get a refund for the second payment, 

4
andewhite
Legend
2 years ago
E
Newbie
EjouNewbie
asked in Ask a question.

Confirmation email missing

Morning,  I place an order over the weekend but have yet to receive a confirmation email. Is this normal ? I do have an order number.  Regards  

2
E
Newbie
2 years ago
Maciej Ziola
Newbie
Maciej ZiolaNewbie
asked in Ask a question.

1 bar signal everywhere

im in id from about one year sinc i join i have bad signal day after i start my contract i went back to currys and they told me it will be like that for few days becouse is conecting (bullshit btw)then i past 14 day i wasnt able to return it (my fold)now i cant call most of the time signal breking everywhere data running on 3mb speed or less i wast try to do everything to fix it.and the only way to fix it is pay rest of my contract and never take contract with them again.maybe some customer help will read that and resolv my problem?

3
WelshPaul
Legend
2 years ago
Jess Batten
Civilian
Jess BattenCivilian
asked in Ask a question.

Lost phone, need replacement sim card but can’t remember the ID mobile password

I have lost my phone, need replacement sim card but can’t remember the password to my ID mobile accountIt says to retrieve my password they will send me a text, but i obviously can’t read the text as i have lost my phone. The live chat bot isn’t helping and these forums suggest you need to email, but then the email is blanked out, I need a new sim asap - help!

7
Kash
iD Mobile Employee
1 year ago
A
Rookie
Alphaninja7
asked in Ask a question.

App still shows incorrect number and no adult content

Hey Is there a complaints email address?I have live chatted 6 times now, weekly since I joined and still no resolve.I brought my own number over to ID but on the app and online account the number shown is not mine, it's the original iD number.I need to access adult sites (please check out my onlyfans and Google me) for work but as the number is linked wrong it won't switch off.I tell customer services and nothing ever gets fixed just give it an hour or try in 3 days, it's rubbish customer service.Just need it fixed or I be off to a professional undigital provider.    

6
Rory
Newbie
2 years ago
Julian Hook
Newbie
Julian HookNewbie
asked in Ask a question.

Request a manual review for contract refusal

Hi, how can I get a manual review of my application for an account, I have spoken with Experian and had an issue created by Vodafone resolved but because of a previous request with ID Mobile being declined it wont let me order. I now have a clean bill of health for credit but because of the declined automated request it wont go through. Who can I contact or speak to please.

2
WelshPaul
Legend
2 years ago
Ross Hunter
Newbie
Ross HunterNewbie
asked in Ask a question.

Is it possible to move number to another network but keep ID sim active?

I would like to move my current phone number which is on an ID sim 24 month contract (ive had this number for years) to a new network (BT Mobile- for work purposes) but keep my ID sim active with a new number , is this possible? 

1
WelshPaul
Legend
2 years ago
R
Newbie
Robertas VNewbie
asked in Ask a question.

Data speed

Hi everyone,  Does anyone knows, what is data/internet speed, for example, for £10 60GB 12 months contract? Is there different speeds for different contract or all same?  Regards, Robertas

3
WelshPaul
Legend
2 years ago
Thomas McIver
Newbie
Thomas McIverNewbie
asked in Ask a question.

account restricted

I had my services restricted because I had an overdue balance. I paid the amount in full and my services were reinstated very quickly. Fast forward to 7pm and my services have been restricted again. The app says it’s received payment. No available balance due and next bill is due on 27th May. All methods I can see of contacting show that all call centres are closed and now I can’t use my device. I have intermittent Wi-Fi signal available which is allowing me to post this message. How can I get this sorted? Do I need to wait till tomorrow to go through a live chat? 

2
Rory
Newbie
2 years ago
M
Newbie
monikaradzickaNewbie
asked in Ask a question.

monika

Hi From 13.04 I waiting for switching from another provider to ID  mobile and still nothing. 

2
WelshPaul
Legend
2 years ago
Petr Bret Rysanek
Newbie
Petr Bret RysanekNewbie
asked in Ask a question.

refusing to

Been with ID for many years on sim only plan, wanted iPhone on monthly plan and to be able to keep my number had to request PAC and transferred to Lebara on the 13.4.2020, on the 14.4.2022 my number was transferred and is assigned to Lebara SIM card. My ID mobile account should have been closed but it’s not. Chatted with Id mobile and nobody can help me as I’ve been told transfer of my number is pending and to contact Lebara, contacted Lebara and they told me it has been successfuly transferred which is true cause number is now on Lebara SIM card. ID mobile is blaming Lebara but number has been transferred! Because of the ID mobile refusing to close my account after the successful number transferred and saying it’s pending I can not transfer the number back to my new iPhone plan with ID mobile. So frustrated because now I am paying 3 plans, 2 with ID mobile and 1 with Lebara which I initially wanted only for few days. As I said my number is active on the Lebara SIM card. Now it looks l

7
C
Newbie
1 year ago
T
Newbie
tigers79Newbie
asked in Ask a question.

contract

hi i have 3 contracts with id mobile they all passed credit check with no problemsi wanted to get a 4th contract yet now im declined each time anyone else have this happen

2
WelshPaul
Legend
2 years ago
M
Civilian
Marianna FodorCivilian
asked in Ask a question.

International calling

Why can't i make an international call?  What to do?

1
Rory
Newbie
2 years ago
R
Newbie
ResidentSDNewbie
asked in Ask a question.

Upgrade to "new customer" deals

id Mobile are currently offering 60Gb of data for £10 a month and, according to the terms and conditions the “Promotion is available for new and existing customers.” I am an existing customer on a 30Gb £10 a month 30 day contract and when trying to upgrade my plan via “My Account” I can only upgrade to 40Gb of data, not 60Gb.How can I upgrade to the 60Gb for £10 plan?

1
R
Newbie
2 years ago
Vladimir Mujica
Newbie
Vladimir MujicaNewbie
asked in Ask a question.

Why does my plan period change and they keep the same data

My phone plan was from the 21st of one month to the 20th of the following month. I changed my payment date and my new plan is from the 21st of one month to the 13th of two months later. I mean, I had 30 days in my first plan and now 53 days and with the same GB of navigation. please explain to me

3
Kash
iD Mobile Employee
2 years ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming in Germany not working

I've tried it earlier today already but there was no option to reply.I'm in Germany just now. With id mobile I get only 2g (no data) when I use o2.de. when I use an EE Sim on the same phone at the same place I get full 4g. I have done everything that was suggested already like turning off the phone for 10 minutes, selecting one manually, data and roaming is enabled on the phone. I have also turned the roaming and international service off and back on in my account. I really think there is a problem somewhere and I would reconsider staying with id mobile if that isn't going to be fixed. The only reason I'm with them is the free data roaming. If that doesn't work I will change to someone else. 

1
andewhite
Legend
2 years ago
B
Newbie
beanzlNewbie
asked in Ask a question.

data roaming not working in Germany

Currently I'm in Germany and my data roaming is not working.I have 2 Sims in my mobile one with EE the other is with id. Data roaming with EE is working fine but will cost me a bomb. With id I have roaming enabled on my account, on my mobile and I tried to use o2 de, telekom.de and Vodafone.de. Data isn't working for any of them. Is there anything I missed?Regards Andreas   

3
Rory
Newbie
2 years ago
LucieG
Civilian
LucieGCivilian
asked in Ask a question.

How long to hear back?

Hi,I've ordered my phone 4 days ago, and I've been charged the upfront cost. However I'm still waiting to hear whether I have passed the credit checks or not. How long does it usually take? Could I get an update on my order? Thanks. 

2
Rory
Newbie
2 years ago
S
Newbie
Sad567Newbie
asked in Ask a question.

Not had my refund

I brought a phone back in February that I returned the next day as I was advised by ID mobile it was the best thing to do. They have had the phone back and confirmed this, I waited two weeks for a refund of anything I paid. They said there was a processing issue and it was now fixed and to wait 3-5 working days. I waited longer and contacted again to be told that the person before had not processed it again and was assured that it would work this time. Still no refund. I contacted again and was told the same thing, waited again…. Still no refund. I contacted last week and was told that the financial team would be in contact within 24-48 hours via email.  It’s been it’s been over 90 hours and nothing. I need someone to take over this and find out what’s going on as no one seems to know. 

1
Rory
Newbie
2 years ago
F
Civilian
FionaqCivilian
asked in Ask a question.

Upgrade

I need some help with an upgrade.Id like to keep the existing contract (and phone) and start another contract with the upgraded phone.I assume the existing one is now a SIM only as I've had it 2 years .

1
Rory
Newbie
2 years ago
L
Newbie
lozmich12Newbie
asked in Ask a question.

iPhone 13 Order Status

Hi there,I recently ordered the iPhone 13 128GB Starlight which was in stock at the time of purchasing, and have since received an email informing me that my order is ‘out of stock’ or on ‘pre-order’ despite payment being taken. I am enquiring as to when I can expect my order to be dispatched.Many thanks! 

1
Rory
Newbie
2 years ago
Sam Francis
Newbie
Sam FrancisNewbie
asked in Ask a question.

Can I request an early bill Pdf ASAP for use as proof of address?

I am moving back in with my parents and have cancelled my contract with my broadband provider. They need evidence of my new address (utility bill), and my mobile contract  is the only utility I’m retaining. I need to show a utility bill by their debiting date of 25th April in order to avoid an early termination surcharge of nearly £300. However, my regular ID Mobile bill seems to be issued on the 28th of each month, and I can’t use a previous bill as I’ve only just changed/updated my biling address. Is it possible to request an early bill to be issued as soon as possible/before 25th April? I’d be extremely grateful for any advice on this. Many thanks - Sam

1
Rory
Newbie
2 years ago
T
Civilian
TGBCivilian
asked in Ask a question.

Crypto Currency

Will ID be accepting Crypto to pay for bills ?

1
Rory
Newbie
2 years ago
Z
Newbie
ZoZo85Newbie
asked in Ask a question.

Issue with DD and changing plan

Hi, I want to change my plan. It seems my Direct Debit has been cancelled (a couple of payments bounced I think) I paid all debt on the account. I click on change plan, it says i cant because i have no direct debit set up so i click to set one up but then get a message saying i cant set up a direct debit because I have a balance of £0.00 on the account. Can someone contact me so that I can get a direct debit set up most importantly and then so I can look at what plans I could change to please? Thanks, Zoe

1
Rory
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?