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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4958 Topics

E
Newbie
EllieDNewbie
asked in Ask a question.

OTP texts and calls not coming through from Halifax

Same issue as all the others - no OTP texts or calls coming through from Halifax. From the community forum I can see that this has been an issue for a huge number of people for a long period of time, so it is unclear why ID Mobile have not instigated a permanent fix for this issue long ago. I need this to be resolved ASAP as I am currently unable to access my online banking. How has this been resolved for other users? I can confirm my bank has the correct mobile number. All regular texts and calls are coming through fine. ID need to fix this issue with their service provision immediately, going by how many people have been affected to date.

6
andewhite
Legend
2 years ago
TomW1663
Newbie
TomW1663Newbie
asked in Ask a question.

Bill - Support

I've tried to contact someone regarding an issue on my account and not had any luck. 1. My direct debit date is set at the 26th of every month but never goes out, I have to check the app manually till it says 'Payment is required' and then pay by card.2. I've paid twice in March and once in April and it's not showing up on my account. Why did it ask me to pay in March and I paid and then 3 days later take the DD payment. How do I claim a refund on this.  

1
WelshPaul
Legend
2 years ago
Mark.east
Newbie
Mark.east
asked in Ask a question.

account suspended despite bill paid and live chat closed. HELP!!!!!

My account was suspended due to an unpaid bill which I have now paid.  I need my phone to work TONIGHT so desperately need my suspension lifted. But live chat is closed I can’t talk to anyone on the phone because “all of our services are online” 🙄 HELP

2
WelshPaul
Legend
2 years ago
M
Newbie
muhammadtalhah2001Newbie
asked in Ask a question.

im going to agadir morroco and was wondering how i can use my data there as it isnt in tbe inclusive roaming? can i pay like £10 to use my data there

im going to agadir morroco and was wondering how i can use my data there as it isnt in tbe inclusive roaming? can i pay like £10  to use my data there 

2
andewhite
Legend
2 years ago
F
Newbie
FiercertonksNewbie
asked in Ask a question.

Free headphones offer/ scam

I bought a new phone and it came with an offer of free headphones which you could claim. When I tried to claim these from Samsung they advised ID Mobile isnt a part of the offer scheme. I was told by ID Mobile someone would call me back, and guess what? They never did. Dont fall for this scam, there are no free headphones. 

1
Kash
iD Mobile Employee
2 years ago
B
Civilian
BambewhistleCivilian
asked in Ask a question.

Fraudulent Account Setup with my Name, Address and Bank Account

Can ID Mobile please contact me. I have received a letter from O2 for an insurance policy in my name. Having checked my bank account somebody has setup a fraudulent direct debit with ID Mobile which I have cancelled. I wish to speak to a member of the ID Mobile team to notify yourselves formally of the fraudulent activity in order to prevent any repeat.Many thanks.

1
andewhite
Legend
2 years ago
K
Civilian
KailemarCivilian
asked in Ask a question.

Ive lost my Sim but still have my handset elsewhere.Could i get a replacement sim?

No support throughout having this SIM card, so never I never activated it! However I have been using the handset with another SIM. Could I receive a replacement SIM card, and use it in the handset? 

2
andewhite
Legend
2 years ago
D
Newbie
davidrobinson97Newbie
asked in Ask a question.

Upgrade Query

I have upgraded my plan from a sim only to a with phone contract through the ID mobile app but a new sim with a new number has arrived.  On the app my plan is still at the sim only price too so it looks like my upgrade has been processed as a new plan rather than an upgrade.  Does anyone know if there is a way to get this corrected?

1
andewhite
Legend
2 years ago
L
Newbie
Lj2022Newbie
asked in Ask a question.

cant receive OTP messages

Hi, I have just switched from Vodafone and I'm not getting important OTP text messages. I tried removing sim card, switching my phone on and off. Phone calls and ordinary txt messages appear to be okay. I have the Apple iPhone 13 . It’s a brand new phone, I’ve checked all the settings and they are fine. It must be a carrier issue. Thank you. 

3
andewhite
Legend
2 years ago
Russel
Newbie
RusselNewbie
asked in Ask a question.

Pac code not being accepted

Hi I have just joined IDmobile today, got my new phone and trying to request old number to be ported over with PAC code.Getting a message to say Pac code is not accepted and try again. I have checked with my provider and the Pac code is correct, please can someone help me sort this as don't want to be paying for two contracts and carrying two phones. Thanks

1
Russel
Newbie
2 years ago
Susan Prior
Civilian
Susan PriorCivilian
asked in Ask a question.

no call capped limit reach but paying for unlimited minutes

Hi I cannot make calls, getting message to say capped limit reached but my contract is unlimited 

1
WelshPaul
Legend
2 years ago
I
Civilian
IanraymondCivilian
asked in Ask a question.

Help

I need my new service provider ( idmobile) to configure my iMessages quickly before I go insane

1
andewhite
Legend
2 years ago
N
Newbie
NatseNewbie
asked in Ask a question.

No pin

I am unable to use my sim, i have no clue when the sim only contract even started and I haven't been given any pin in any emails. I also cannot use live chat as the page doesn't work. I don't know what to as I am going to be billed but I can't make calls, text, or use my mobile data. 

1
andewhite
Legend
2 years ago
J
Newbie
Joseph92Newbie
asked in Ask a question.

awaiting phone delivery

I recently ordered a new phone and said the item is out of stock but I haven’t received an update and payment has been taken when can I expect to receive the phone? If it’s available in a different colour I would be open to changing it. 

1
andewhite
Legend
2 years ago
Lynne58
Civilian
Lynne58Civilian
asked in Ask a question.

Unable to get password as the sim card is not enabled

I bought a contract in order to buy a phone on monthly terms.  The sim card was never used (and I assume not activated unless the shop did it) and as a result I am unable to cancel the contract as I cannot receive messages of the password used at the time to register the account.  Any assistance will be greatly appreciated.

1
andewhite
Legend
2 years ago
H
Newbie
Henry38Newbie
asked in Ask a question.

Returning Expat: 3 Years' Address History

Hi. New member here. I was born in the UK and lived here till 1992, when I moved to work and live in Germany. I returned to the UK in December 2019 and have lived here since. When I look into applying for a monthly SIM deal, it asks for 3 years of UK address history. Is this 3 continuous years, or would it also take into account the many years I lived here prior to moving abroad? Thanks in advance.

3
andewhite
Legend
2 years ago
G
Civilian
GiovannaCivilian
asked in Ask a question.

Incorrect colour handset

Hi,I have just ordered a pay monthly contract and noticed within the confirmation email that it’s not the colour I had selected/chosen.I am not an ID Mobile customer yet and don’t have a phone number or ID to use for live chat or phone help login.How do I go about changing the colour of the handset please?Thanks

1
andewhite
Legend
2 years ago
F
Newbie
Frank1975Newbie
asked in Ask a question.

I transferred my number from vodafone, now all my vodafone clients can't call me?

Does anyone have any suggestions how I can reset my phone. It looks as though the number has not been migrated properly from Vodafone and now clients are having to call me on Whatsapp which is not greatly professional. 

7
Rory
Newbie
2 years ago
M
Newbie
Mark NicholsonNewbie
asked in Ask a question.

ID Mobile Credit Default of £62 Despite Cancelling in 14 Day Window

Unfortunately it seems I am not alone in finding myself in this ridiculous situation.I took out the service May 2016, and then cancelled within the 14 day window via email - i can evidence this with an email chain.I was then surprised to discover a default of £62 on my account only today following the checking of all credit reference agency records.Can I get someone from customer service to resolve this as a matter of urgency please?  

2
andewhite
Legend
2 years ago
C
Newbie
cbullimoreNewbie
asked in Ask a question.

Xaomi Note 10 - Wifi calling not working

Recently purchased a Redmi Note 10 and although wifi calling is turned on it doesnt work. I live in an area with poor signal and hence rely on wifi calling.I cant see The Redmi Note 10 on the wifi calling enabled list, but my old (very old) Honor phone is listed which is strange. Can someone confirm that the issue is that my phone is not currently supported? If so, is it to be supported soon otherwise it looks like I’ll have to switch network.For the record, my old Honor phone never worked well on ID mobile wifi calling but did with other networks?!

3
andewhite
Legend
1 year ago
D
Newbie
david82xxNewbie
asked in Ask a question.

Multiple accounts

I have an iD account for my old mobile. Not knowing any better I started a new iD contract but not as an upgrade through iD mobile but through a third party retailer. It appears impossible to transfer my old phone number and account details because both old and new phones have separate iD mobile accounts and numbers. Am I stuck with having to change my phone number? And if I am, how do I close my old account so I only pay for the new contract?

4
D
Newbie
2 years ago
C
Civilian
capitalcity22Civilian
asked in Ask a question.

PUK code required!

 ‘SIM is now disabled. Enter PUK code to continue. You have 10 attempts remaining before SIM becomes permanently unusable. Contact your network operator for details.’ Basically: I need a PUK code as soon as possible please. Thank you!

1
andewhite
Legend
2 years ago
S
Newbie
sarah1234Newbie
asked in Ask a question.

Unable to pay bill

A payment is due out of my bank account today via direct debit, however, the payment will not come out successfully by the end of the day due to insufficient funds.Will ID Mobile charge me a late fee or cut my phone off if this payment is unsuccessful on the day? Or is there a grace period of a few days?Can ID Mobile accept a one off credit card payment instead of the direct debit, and then cancel that individual direct debit?I have attempted to speak to customer services via the chat service but they have been unable to help as they do not understand the issue.

3
WelshPaul
Legend
2 years ago
J
Newbie
JmaranonNewbie
asked in Ask a question.

additional payment came out - need refund

I had to make a payment to close the account and I ended up paying twice as the online pay system didn’t confirm my first payment. Can I please get a refund for the second payment, 

4
andewhite
Legend
2 years ago
E
Newbie
EjouNewbie
asked in Ask a question.

Confirmation email missing

Morning,  I place an order over the weekend but have yet to receive a confirmation email. Is this normal ? I do have an order number.  Regards  

2
E
Newbie
2 years ago
Terms & Conditions
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