Skip to main content
Solved

Unable to pay bill

  • April 19, 2022
  • 3 replies
  • 528 views
S
Community Member

A payment is due out of my bank account today via direct debit, however, the payment will not come out successfully by the end of the day due to insufficient funds.

Will ID Mobile charge me a late fee or cut my phone off if this payment is unsuccessful on the day? Or is there a grace period of a few days?

Can ID Mobile accept a one off credit card payment instead of the direct debit, and then cancel that individual direct debit?

I have attempted to speak to customer services via the chat service but they have been unable to help as they do not understand the issue.

Best answer by WelshPaul

Most likely your bank will charge you a fee for the failed direct debit and so you should check with them.

As for iD Mobile, normally speaking if a Direct Debit fails, it should be re-attempted within a week. So it might be worth just allowing that to happen as things stand.

If you get a reminder message by text saying you need to pay, then by all means make a manual payment through the iD Mobile App or website.

This topic has been closed for replies.

3 replies

WelshPaul
Platinum 
Contributor
Forum|alt.badge.img+26
  • WelshPaul
  • Platinum 
Contributor
  • Answer
  • April 19, 2022

Most likely your bank will charge you a fee for the failed direct debit and so you should check with them.

As for iD Mobile, normally speaking if a Direct Debit fails, it should be re-attempted within a week. So it might be worth just allowing that to happen as things stand.

If you get a reminder message by text saying you need to pay, then by all means make a manual payment through the iD Mobile App or website.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
S
Community Member
  • sarah1234
  • Author
  • Community Member
  • April 19, 2022

Most likely your bank will charge you a fee for the failed direct debit and so you should check with them.

As for iD Mobile, normally speaking if a Direct Debit fails, it should be re-attempted within a week. So it might be worth just allowing that to happen as things stand.

If you get a reminder message by text saying you need to pay, then by all means make a manual payment through the iD Mobile App or website.

Thank you so much for the reply Paul, put my mind at ease! I’ll just check with my bank 😀

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • April 19, 2022

    You're welcome 👍

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement