Ask a question.

Not sure where to ask your question? Ask it here!

  • 4,950 Topics
  • 18,798 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
  • 5
  • 43
iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
  • 5
  • 245

4950 Topics

Kirsty Campbell Russell
Civilian
Kirsty Campbell RussellCivilian
asked in Ask a question.

blue light card offers

Hi, I can see on the blue light app you have a discount but when I come through the app to your website, it automatically selects a SIM and adds it to my basket. Is there a code I need to put in for a phone contract instead of SIM only contract?

1
Kash
iD Mobile Employee
1 month ago
John Stewart
Newbie
John StewartNewbie
asked in Ask a question.

Viewing and Downloading Bills

I have the latest Samsung Galaxy S24 phone. I am unable to view my bills or download them. I get the following message:- "To use pictures/videos/media files,allow application to access Storage. Tap Settings->Permissions and turn Storage on". When I click on Settings it takes me to:- Notifications which shows Blocked. When I click on this it takes me to:-"Allow notifications"  which are off but will not let me turn them ON. My wife has an older Samsung Galaxy and she is having the same problem. What should I do? 

2
Kash
iD Mobile Employee
1 month ago
Halinka
Civilian
HalinkaCivilian
asked in Ask a question.

Sim Does Not Work

Hi,I am a new customer and youve sent me my sim card, yet it does not work.It shows as ‘no sim’ in both a one 9 plus pro and a samsung galaxy s22…The sim is faulty.I have tried for the last 3 hours to chat to your live service, but the live chat box does not appear.So far I am not happy with this service.Who can help??

2
Kash
iD Mobile Employee
1 month ago
R
Civilian
rbsimoesCivilian
asked in Ask a question.

VPN alerts me of malicious code on the ID Mobile website (???)

Whenever I hit the “login” button, Nord VPN blocks the page saying it detected malicious code. This is quite concerning as Nord VPN is a very good VPN service. Can I get clarification from the IT Team, please?

1
Kash
iD Mobile Employee
1 month ago
J
Newbie
JudeaarayNewbie
asked in Ask a question.

Proof of usage document needed for insurance claim.

I need to access my proof of usage document for a travel insurance claim. Could you please contact me so i can get access to this.

1
Kash
iD Mobile Employee
1 month ago
A
Newbie
AnnetunnahNewbie
asked in Ask a question.

Problem moving to 12-month sim only contract

Phone contract ended 13 March 2024, I moved to 12 month (£8 pm) sim only contract via ‘change my plan’ in app. Received text to confirm my plan change is complete. But details have not been updated in app. - still showing as £38.54 pm and ‘contract ends 13 March 2024’ So I don’t know if I’ve been moved to new plan or not. Help please!

1
Kash
iD Mobile Employee
1 month ago
P
Civilian
pauljewellCivilian
asked in Ask a question.

Using mobile connection on laptop with wlan card, linux & kde

Good afternoon all,I have a Lenovo laptop which I am dual booting with windows 11 and linux. I have an internal wlan card fitted, and an iD sim card. Under windows, the connection automatically works, and I have a connection to 3 set up by the software on the computer. I also dual boot this machine and have recently installed plasma6. I was please to see that mobile connections can be managed through the networkmanager interface, but have been unable to find out enough information to make the the connection succeed. There is a field in the dialog box for setting up “Number”, but it is unclear which number should be entered. The number which is in this field on creation of the record is *99#, but this doesn’t seem to work, nor does entering the phone number for the SIM.So simple question - has anyone been able to set up mobile operation with NetworkManager, or (better still) under plasma, (ideally plasma6). If you have succeeded, what were the settings you used?Many thanks!ps: If I do f

1
Kash
iD Mobile Employee
1 month ago
Haeyeong Ryu
Civilian
Haeyeong RyuCivilian
asked in Ask a question.

is the network down?!

Hi, I've been having network connection issues for a while. And I am really not happy about it. again, I am having network issues, and my 4G wouldn’t work.  is the network down in BT319HX??!! it’s not the first time, and I hope you can do something about it quickly 

1
Kash
iD Mobile Employee
1 month ago
S
Civilian
SlimeySlugCivilian
asked in Ask a question.

Cant find my transaction number

Hello ID support, I have a similar problem to other people and never got a welcome email with my transaction number - I ordered through car phone warehouse and I think that's the problem.Please could you help me to get it? Thank you

2
Kash
iD Mobile Employee
1 month ago
S
Newbie
sirch777Newbie
asked in Ask a question.

And again, calls keep disconnecting since joining < 3 months now

Im done,  I’m out, this isn't fit for purpose.  I can’t use such an inconsistent unreliable service.PAC me please, I’m moving on (and whilst you're at it, would be professional if you could refund some compensation for having had put up with the unreliable service since inception).

2
Kash
iD Mobile Employee
1 month ago
Norma Mcg
Civilian
Norma McgCivilian
posted in Ask a question.

SIM not recognised

Hi, my new sim is not recognised on my phone 

1
Kash
iD Mobile Employee
1 month ago
R
Newbie
RoonarsNewbie
asked in Ask a question.

Emergency Calls Only

I just recently switched from Vodafone to ID mobile.. I used to have perfect signal never missed a call.. Now I have “Emergency Calls Only” at all times, at home, outside, in the city, abroad.. and I can’t cancel it or change due to having a month left on my old Vodafone contract I just used the remaining data I had meaning the cooling period and month returns period is over. Do ID mobile not have a assurance promise for signal or being able to use the service? If i can’t use a service surely I should have to pay for it?Connected to chat 3 times, to be disconnected by agents and then prompted with a message “An advisor will be available in an estimated 120 minutes” I wish I could cancel this but I’m stuck paying for no signal.Can anyone help as contacting ID any other way seems impossible.

1
Kash
iD Mobile Employee
1 month ago
Roberto Mameli
Newbie
Roberto MameliNewbie
asked in Ask a question.

refer a friend status not showing

Hello, where do I see the status of my refer a friend application? I did it in January 2024 but I can't see any status or had any update.please advise Thanks

1
Kash
iD Mobile Employee
1 month ago
Leon Lilley
Newbie
Leon LilleyNewbie
asked in Ask a question.

Switching to sim only

My 24 month contract ends next month and I can upgrade from now. I don’t want to upgrade. However I do want to go onto a monthly rolling sim only deal. I’ve seen a deal online for £12/m for new customers. 1.) how do I arrange to switch to sim only?2.) will I receive a new sim and do I have to arrange for to keep my current phone number?3.) do I need to give notice now to leave my current contract?

4
Kash
iD Mobile Employee
1 month ago
L
Civilian
lexibrangham94Civilian
asked in Ask a question.

Live chat isnt working got me

Hi sorry i really need to talk to someone but the live chat isn’t working for me and i work during open hours 

1
Kash
iD Mobile Employee
1 month ago
Simba10
Newbie
Simba10Newbie
posted in Ask a question.

scrambled bill information

I can open and read the March bill but the February and January bills are in a scrambled version only some parts are readable in English 

1
Kash
iD Mobile Employee
1 month ago
Denise Vane
Newbie
Denise VaneNewbie
asked in Ask a question.

cant ring or text from iphone on unlimited plan

I took out an id unlimited contract but phone will not connect to landline numbers and some mobile numbers. I have complained to live chat and got absolutely nowhere and this contract is not fit for purpose.it worked for a few weeks ok and then started giving the message your call can’t be connected.i am just wondering what I am paying for and today i am having issues with connection to WiFi and data.

3
Kash
iD Mobile Employee
1 month ago
Simone Pilkington
Newbie
Simone PilkingtonNewbie
asked in Ask a question.

help! cant get hold of anyone from id

Simone Pilkington just nowHi. I’m r trying to cancel my contract. There is no live chat available and hasn’t been every time I’ve looked over the last week. The sim hasn’t been used for months and I don’t know the login details nor do I have a SIM card anymore. Please can someone help

1
Kash
iD Mobile Employee
1 month ago
Dale Slater
Newbie
Dale SlaterNewbie
asked in Ask a question.

roaming

I'm going to  the USA  , can you tell me if I'm connected to roaming and WiFi whilst I'm away?

2
Kash
iD Mobile Employee
1 month ago
N3tto
Civilian
N3ttoCivilian
asked in Ask a question.

How do I place a order for a free sim?

Please help me with ordering a free sim

4
Kash
iD Mobile Employee
1 month ago
Cody Wright
Newbie
Cody WrightNewbie
asked in Ask a question.

help missed a payment

Hi I missed a payment today direct debit on my id mobile account. They again attempted at 2pm but the funds wasn’t in there. How do I call up to pay it says i don’t have anything owed on my billing? Will they try to take this again before cutting me off? The funds are in there but I’m worried they won’t try take again. 

1
Kash
iD Mobile Employee
1 month ago
S
Civilian
SeanSMCivilian
asked in Ask a question.

contract price

I'm due an upgrade within the next 2 weeks.I've looked at the prices for an upgrade for a new phone and the prices are higher online than they are from carphone warehouse website which also have double the data.Are existing customers getting charged more than new customers?

1
Kash
iD Mobile Employee
1 month ago
Phil Taylor
Newbie
Phil TaylorNewbie
asked in Ask a question.

New SIM only contract

Hi , just come to the end of a 2Y SIM only contract , offered an upgrade via e mail - went on app and chose the deal I wanted - I assumed would keep same SIM card , DONT want new number , looks like a new SIM is being posted - got a very confusing e mail ?how do I get a new deal and keep same number

5
Kash
iD Mobile Employee
1 month ago
Tanya Powell
Newbie
Tanya PowellNewbie
asked in Ask a question.

old mobile trade in

Hi does anyone know how long the process takes when you trade in your old phone? I sent mine 2 weeks ago and haven’t received a confirmation to say they have it! Should I escalate this or is it standard? Tia 😊

5
Jodie Strain
Newbie
1 month ago
C
Newbie
cuddlezukNewbie
asked in Ask a question.

Data Rollover Scam

The Data Rollover is a scam, I have a 8gb sim plan, used 1gb,7gb got rolled over, so the following month I had 15gb, but months after that only a maximum of 8gb gets rolled over, so if I have 15gb unused data, the following month my new data allowance is 16gb, and not 23gb. ID Mobile is a scam, if you want Data Rollover of all your data, sign up to Sky Mobile!

7
T
Newbie
1 month ago
Terms & Conditions
Why iD Mobile?