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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4829 Topics

Bilal Khan
Newbie
Bilal KhanNewbie
asked in Ask a question.

sim

Hello i need a replacement sim as soon as possible i need your help pm me someone please 

8
Tom
iD Mobile Employee
3 months ago
D
Newbie
DACSNewbie
asked in Ask a question.

Moved to area with no signal

I moved house three weeks ago and am unable to use my iD Mobile at our new home as the signal is too weak.  Calls keep breaking up.  I am 13 months into a 24 month contract.  Is it possible to terminate the contract early or will I be forced to continue paying for the remaining 11 months?I need to transfer my telephone number ot another SIM so that I can receive incoming calls.  I have been trying to get a PAC from iD Mobile for two days but neither the web site nor the mobile app is working.Also, if I am forced to pay for the remainder of my contract I would like to be able to use its unlimited data allowance when I am away from home.  If I ever get a PAC will I still be able to use my iD Mobile data?

8
Tom
iD Mobile Employee
4 months ago
K
Newbie
KBRod79Newbie
asked in Ask a question.

Escalating Complaint to Director Rohit

I am wondering if anyone has any contact information for the Director? I have place several complaints about my account and have requested a cancellation with No Fees and to return the phone. I have absolutely no signal all of the time. I struggle to phone due to having no signal and have requested several times to be contacted even by email but no one ever does and I'm a little bit fed up of having to try and contact ID only to get the same response that someone will call me! It ridiculous. My husband had the same issue and has been given the release from contract and has returned his phone, I don't understand why I can't do the same. I'm paying out every month for a service that is non exsistant. So if anyone has any contact information for Rohit the Director or anyone else who is higher up I would very much appreciate it.

8
Kash
iD Mobile Employee
2 months ago
S
Newbie
Su SharrocksNewbie
asked in Ask a question.

New SIM not working

I’ve got a new account with ID mobile.When I put the SIM into my phone it says No SIM avaialable.I’ve tried another phone and it says Invalid SIM.Both handsets are unlocked.I’ve cleaned the SIM and put the phone in airplane mode for 30 seconds and also turned the handset off and on again.  I think I’ve got a SIM that isn’t working - can you send me a new one please?

8
Kash
iD Mobile Employee
2 months ago
I
Newbie
IwillforgetNewbie
asked in Ask a question.

Is account login broken for other people ?

Is account login broken for other people today ?  (saturday 2 DEC)seems like their servers are overloaded ?

8
Tom
iD Mobile Employee
4 months ago
B
Civilian
bngllghrCivilian
asked in Ask a question.

Data Allowance has Not Updated with New Plan

Hello, I was planning to add a data add-on to my current plan.However, when I went to do this, I saw a notice stating that I could instead make a change to my plan which would take effect on the same day. Please see attached screenshot. So, I chose to do this.My bill has updated to take the increased amount but the data allowance has remained the same.Please advise. 

8
Tom
iD Mobile Employee
3 months ago
Michelle Doherty
Newbie
Michelle DohertyNewbie
posted in Ask a question.

access to additional sim only contract

How do I access the account details for an additional SIM only contract that I took out for my son?

8
Tom
iD Mobile Employee
4 months ago
L
Newbie
Luke NewcombeNewbie
asked in Ask a question.

Number has not been ported from EE

My old mobile number was due to be ported from EE to iD Mobile on 27/10/2023 using the PAC code I was given by EE. My number was disconnected from EE at around midday on the 27th but my number still hasn’t been ported over to my iD SIM.I’ve contacted EE’s MNP team who say the number ported has been processed on their end but whenever I speak to iD’s live chat, they keep saying the same thing; that “All number transfers require the original network to supply a file to the new network. This file has not been supplied which is completely outside of our control”.I need this to be sorted ASAP.

8
Tom
iD Mobile Employee
3 months ago
M
Newbie
Mcfc1894Newbie
asked in Ask a question.

£50 curry gift card

Hi I sign up before the 3rd of October deadline for 7a Google pixel,this entitle me to £50 curry gift card ,can you tell me how and when I will receive it.

8
Tom
iD Mobile Employee
5 months ago
J
Newbie
johnmackenzieNewbie
asked in Ask a question.

new phone, same contract

I want to keep my existing SIM only contract with idmobile but buy a new phone outright. Can I just put my old SIM card in the new phone to keep my number without the need for a pac code etc. Does the new phone need to be unlocked when I buy it?

8
Kash
iD Mobile Employee
2 months ago
J
Newbie
John DooleyNewbie
asked in Ask a question.

14p charges for sms uk in september 23

I’ve just discovered the window cleaning company I called out via text in Cheshire has cost me 2x14p sms charges.  I’m on an unlimited plan.  This happened a year ago according to your community questions so I wonder why no others have spotted this on their billing this year and why it’s just me ?

8
Kash
iD Mobile Employee
6 months ago
J
Rookie
Jo217Rookie
posted in Ask a question.

new sim

I've just ordered an additional sim with my account details I already have.  This will just add an additional one on to it won't it and not take over the one I've already got? 

8
Tom
iD Mobile Employee
5 months ago
TomThumb
Newbie
TomThumbNewbie
posted in Ask a question.

No viable upgrade path

Not a happy customer.ID mobile upgrade policy is forcing me to look elsewhere.I’m not one for upgrading my phone at every new series launch, so if my mobile is still working, I’ll change it every 3-4 years, so after the usual 24mth contract, I’ll switch to a sim only deal & then upgrade at will. Now the time is here to upgrade, the best handset ID can offer me is a Samsung A25.My only downfall was by taking sim only deals from ID mobile. ID are confident & happy to sell me a new contract on any handset (S24 or Pixel 8) resulting in me loosing my current mobile number. (loosing phone number is not acceptable)But there is no upgrade path to a quality handset while retaining my current phone number. (as per live chat) Live chat suggested porting my number away to another provider for a month > then porting it back, not a chance I’m doing that. ID keeping costs at a reasonable level, only providing online support via automated systems is all well & good, but the human intera

8
Tom
iD Mobile Employee
2 months ago
L
Newbie
LadygeeNewbie
asked in Ask a question.

Google Pixel 8 charger

My recent purchase for the Google Pixel 8 phone, arrived without a charger with a mains adapter.  Will it be delivered later?

8
Tom
iD Mobile Employee
4 months ago
N
Newbie
newstead90Newbie
asked in Ask a question.

Cant Register/Login to the ID mobile app - Tried live chat no help

Hi there, when I try to register or login for the ID mobile app it asks for MOBILE NUMBERLASTNAMEAND YEAR OF BIRTH When i enter these CORRECTLY it says “Oops, the details you've entered are incorrect. Please try again.” Live chat cant even get it working so what do i do ? 

8
Tom
iD Mobile Employee
5 months ago
Jill Adams
Newbie
Jill AdamsNewbie
asked in Ask a question.

How long do you wait for a Switch to your old number

I contacted my old provider on Saturday for a PAC code not a problem, received it and filled on the online form, was notified the switch would happen the following Monday, however this hasn't happened. Why is it taking longer? The inconvenience has limited what I can & cannot do as a lot of information & all my contacts are associated with my old number. Why give a date if that isn't the case!

8
Kash
iD Mobile Employee
6 months ago
I
Newbie
itsjamielikeNewbie
asked in Ask a question.

Data Usage not Accurate on ID App

Hello,  Strange one here, I have used around 40GB of data, and I know this due to the iPhone usage, The app will sometimes show a large amount of data, then nothing, and then reset to 50mb or so.  I have no changed billing cycle just the ID app appears to be showing the wrong usage. 

8
Kash
iD Mobile Employee
4 months ago
S
Newbie
SunnybearsNewbie
asked in Ask a question.

how long to transfer a number?

When I try and submit the keep your number form it says error processing and also if I have already provided a PAC code at time of ordering it’s being processed. My phone was activated on Monday this week. How long should I wait before attempting to contact ID?  I know it’s prob been asked before but my search didn’t come up with an answer.  Thanks  

8
Tom
iD Mobile Employee
2 months ago
K
Newbie
K40Newbie
asked in Ask a question.

cancelling 12 month contract due to poor service

Hi, has anyone had any luck trying to cancel their contract. Since I joined 4 months ago I constantly can’t make calls to landline number - I get a “you are outside your call allowance” message despite having unlimited calls/text. Sporadically happens with mobiles too or cuts out once connected. Today I couldn’t even send text messages! The service is faulty so I’d like to leave without being charged for the rest of the contract time. Anyone successfully done this? 

8
Tom
iD Mobile Employee
2 months ago
J
Rookie
Jonathan HowellsRookie
asked in Ask a question.

upgrade plan

I've had my Samsung galaxy s21 phone for well over 2 years. I had started my 2 year contract around February 2021. My contract was up beginning of this year but I decided to carry on using my S21 phone without up grading in the hope for my monthly fee to drop. I must admit that did not appear to happen. I've only decided to check my ID app to see about upgrading. I was surprised to see that the app told me I could not until 2025 because I started a new plan. How has this happened.  I'm using an old phone. My 2 year contract was up. Have I been paying to much, because I should have paid for the phone after the 2 years. The phone should be mine now and I should be paying for the usage only and not be tied up in another contract, in which I did not agree to.Can someone please get back to me, many thanks.Jonathan 

8
Kash
iD Mobile Employee
5 months ago
M
Rookie
mb111Rookie
asked in Ask a question.

£45 Currys voucher

I have still not been sent my voucher, account was opened on 4th June! Emailed uk-idmobile@awin.com on 19th September and they have still not resolved this. I have emailed multiple times and not got anywhere. Does anyone have details of someone I can actually speak to, so that I can get what is owed to me. I would not have moved to idmobile had it not been for this offer.  

8
Tom
iD Mobile Employee
2 months ago
Kelly Phan
Newbie
Kelly PhanNewbie
asked in Ask a question.

NO SERVICE WHEN INSTERTING SIM CARD AND PHONE NUMBER NOT REGCONISED

I signed a contract today and received my ID sim card. Inserted the sim card to my phone, and NO SERVICE. Tried everything including switch on/off, airplane mode, clean the sim, use another device, check coverage, manual selection of provider etc, nothing worked!!It is exhausted because I already requested my PAC from my previous provider and they will charge me per day.Also went to ID app to register my account, phone number not recognised.Went to ID web page to switch phone number, entered all correct information and it kept saying Error- Issue with the information you provided. Jesus!!Are they going to reimburse me the bill that I have to pay my old provider until the switch is completed???

8
Kash
iD Mobile Employee
4 months ago
Michael Valente
Rookie
Michael ValenteRookie
asked in Ask a question.

WIFI Calling and Roaming Charges

Can you inform me whether WIFI calling incurs charges for texts and calls if you are roaming outside the those EU countries?  Or is it included in my monthly allowances provided it’s over WIFI ? In particular, I’m interested in this when travelling in the USA, UAE, Australia and New Zealand? Thanks in advance for your clarification. 

8
andewhite
Legend
6 months ago
P
Newbie
paddy538Newbie
asked in Ask a question.

Porting shambles

Hi I requested my number to be ported over to ID Mobile, This was due to happen on Monday 11th December.  At lunchtime on 11th my old sim card went dead, this was a promising step in the transfer happening.  It then got late on Monday and my old number had never appeared on my new sim.  Long story short my number still hasn’t been ported! It’s now been 5 days without my number and not one person and ID gives a s**t.  I have had 2 complaints raised and i have not heard a thing from anyone.  When i contact ID on the live chat i just get told the same thing as it appears many people on here get told and that that they are waiting for ‘files to be exchanged’  I have checked with my old provider who confirms the number has been fully ported out of their system and therefor the issue is solely with ID.  When i contact live chat for an update all they do is copy and paste the same message from monday and supply absolutely no update to the situation at all.  I’m now unable to access any of my

8
P
Newbie
4 months ago
R
Newbie
RhysRNewbie
asked in Ask a question.

Old number has not switched to my ID SIM

I requested the switch from EE on 25/10 and I was told it would happen on 27/10 (yesterday). My number is still active on my old SIM. I see there are delays switching from O2. Is this also the case with other networks? 

8
Kash
iD Mobile Employee
5 months ago
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