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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4817 Topics

J
Newbie
James CorriganNewbie
asked in Ask a question.

Poor Signal SK16 5 area

Hi, I keep having issues with having 1 bar or no signal in my local area the coverage map says its fine but i am not receiving calls or messages

8
Tom
iD Mobile Employee
1 year ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
scipiox3
Rookie
scipiox3Rookie
asked in Ask a question.

Need Deactived Phone Number Back!

A few years back I had a YouTube channel that was linked to a gmail account. My only backup for that gmail account was a phone number I had with iD mobile. I hadn’t logged into my YouTube account for a while until one day I realised I had over 14,000 subscribers !The issue is that now Google won’t let me sign back in without 2 Step Verification, which can ONLY be confirmed with this old phone number.. that iD mobile have ‘deactived’.Phone numbers are recycled all the time, so I don’t see why this number can’t be reactived so that I can receive a code from Google. I would give my right arm to get this Youtube account back!

8
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
KasabianNewbie
asked in Ask a question.

How to remove add-on?

I purchased a data add-on yesterday that I want to remove as I have decided to upgrade my plan instead. There is no option to remove it on the app.Thanks.

8
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TONYBENNELLNewbie
asked in Ask a question.

CHANGE MY SIM ONLY PLAN

I have had a SIM only plan for several years. It’s a 1 month contract at £7 per month. I receive 5gb data (even though my account states 2.5gb) plus 500 minutes and 5000 texts.I see that iD Mobile are offering 12GB of data with unlimited texts and minutes for £7 per month on a 1 month contract (the same as I am currently paying) - or even 20GB for just a pound more at £8 per month.How can I change my plan to one of the above and still remain on a 1 month contract?

8
T
Newbie
1 year ago
D
Civilian
Danif1978Civilian
asked in Ask a question.

how can I speak to someone

Has anyone been able to speak to a human being about an issue? Can not get through to anyone

8
Tom
iD Mobile Employee
1 year ago
S
Newbie
SertabsNewbie
asked in Ask a question.

keep getting access denied to the very and little woods site

Hi hoping someone will help, I keep on getting a message whenever I try to log into my very account and I tried my old Littlewoods (same company) same message access denied  I also get this when I log into my IN&S account to buy or take out bonds that keeps logging me out saying Iv back spaced which I haven’t  is there anything I can do Thanks  

8
andewhite
Legend
1 year ago
M
Civilian
MavroCivilian
asked in Ask a question.

When does the Refer a Friend Reward arrive

I received an email on the 17 August 22 to say I have earnt a reward as long as the first 2 bills were successfully paid.  I have now paid 3 bills and wondered how do I get my reward? Has this been forgotten?

8
Tom
iD Mobile Employee
1 year ago
Les Womersley
Rookie
Les WomersleyRookie
asked in Ask a question.

sent text messages saying not sent.

No one is responding to my asked message. I can’t even complain about this as when I’m redirected the service says not available. Very disappointing to say the least.  My original question was when I send a standard text message I get a text message back saying not sent. But my text counts show as sent. 

8
Mohammed
iD Mobile Employee
1 year ago
Sarah Allen
Civilian
Sarah AllenCivilian
asked in Ask a question.

iphone 13 pro max in-stock?

is this actually in stock? the expected date shown on the website was end of august. 

8
Tom
iD Mobile Employee
1 year ago
Fabio Az
Newbie
Fabio AzNewbie
asked in Ask a question.

New phone upgrade missing ear buds

I have recently upgrade my phone to a Samsung galaxy z flip 4. The hand set has been sent to the post through DPD but I did not get sent the ear buds. What do I do. My contract is included the ear buds 2 and I got only sent the handset. What do I do to get the missing parts?

8
Tom
iD Mobile Employee
1 year ago
ChrissiStreeter393
Newbie
ChrissiStreeter393Newbie
asked in Ask a question.

Not recieved £100 voucher with Samsung S22 Ultra

Hey! I was wondering when I would receive the £100 currys voucher that was part of my upgrade package for my Samsung galaxy S22 Ultra I have read the e document but don't understand how you have worded it...Was it supposed to come with the phone or come separately? Kind regards,Chrissi

8
Mohammed
iD Mobile Employee
1 year ago
Daniel Provis
Newbie
Daniel ProvisNewbie
asked in Ask a question.

Pixel 4a (5G) Turn off 5g

Hi Everyone,I am hoping someone here will be able to help me. I have a Pixel 4a (5G). Wherever it connects to a 5g network I have issues with making phone calls and network drop out. I wanted to turn off the 5g part and stick with 4g which seems to work seamlessly.I have googled how to turn of the 5g but all of the guides show options in the menu that I cannot see. It seems as though ID have hidden some of the options.Any help will be gratefully received.All the bestDaniel 

8
Mohammed
iD Mobile Employee
1 year ago
C
Rookie
cymrukRookie
asked in Ask a question.

Charged for Data on a day trip to France?

I visited France for the day last Sunday and have been charged £4.99 for data? Been quite a few times on day trips to France and never been charged before, received a text from ID whilst on the ferry saying I can use my phone just like at home as roaming is included so don’t understand why I’ve been charged 😢

8
Mohammed
iD Mobile Employee
1 year ago
M
Newbie
Mahoney002Newbie
asked in Ask a question.

Outbound Audio not working when making or recieving calls

In the last month I have been having an issue when making or recieving calls the other party is not able to hear me.When the issue happens I have tried switching on and off speaker to swap between the two mics. The issue also occurs when connected to my cars hands free.   I have a Samsung A51 and have run a full diagnostics on the handset. I can confirm both mics are 100% working.

8
Tom
iD Mobile Employee
1 year ago
T
Newbie
Tomhumphrey93Newbie
asked in Ask a question.

Help porting number to new network

Hello, I am leaving ID as I am out of contract and switching to sim only with Lebara. I have ported my number over to Lebara, received an email saying the port is complete and followed their instructions on email.  It's been over 24 hours and still not able to receive phone calls and texts on my new sim/phone. I can make calls and use data, but have been told to wait another 24 hours by Lebara. My ID sim still works and receives all my texts and calls. I'm wondering if there's anything that can be done from ID's side to speed the process up. Thanks,  Tom

8
Mohammed
iD Mobile Employee
1 year ago
S
Rookie
SteiffCollectorRookie
asked in Ask a question.

Why has ID Mobile not released a security patch since 1st August 2022 for Motorola Edge 30 UK?

I have owned my Motorola Edge 30 for a few months now, great phone, sadly being let down by the lack of security patch releases!My device is still running with security patch 1st August 2022, yet here we are on 22nd November 2022!Motorola have informed me, after providing them with my IMEI, that there is an October 2022 update that has been released by them, however, when this update is made available to me, is dependent on my carrier, not Motorola!As I think we are all aware these days, the security of our devices is paramount! So why on earth is ID Mobile leaving my device vulnerable, by having not released a security patch since 1st August 2022?I have obviously been checking for updates regularly through settings etc and have had automatic update option enabled from day 1!I personally find this totally unacceptable!What's everyone elses opinion on this and are you affected too?Thanks.

8
Nikhil P
iD Mobile Employee
1 year ago
A
Newbie
atayNewbie
asked in Ask a question.

Extremely poor data signal

Worst network ever! Signed a 24 month contract for a new iphone, may as well be carrying a brick in my pocket. ID mobile has the worst signal quality. Internet speed is very slow everywhere I use my phone, but particularly in London.I have already tried:Resetting network settings, DID NOT WORK Using a new SIM, DID NOT WORKI have got in touch with customer service many times, but problem has not been resolved. Customer service is via chat only which is also awful. I suspect problem with my signal it’s poor network quality from Three, and maybe Three also prioritises bandwidth for their direct users.I have asked if I can leave the network, but have been told I need to pay off the rest of my contact. This is ridiculous given the service I am being provided does not live up to commitments made. I will submit a complaint to OFCOM if this is not resolved. And leave negative reviews wherever I can.

8
Kash
iD Mobile Employee
1 year ago
L
Civilian
Lettucenibbler
asked in Ask a question.

Cancel three sims recently purchased and activated (within this last week) please.

Hi, I would like to cancel the three sim-only contracts we have just received please. Your website is hard to navigate as you have no contact us page nor access to live operators outside normal working hours which isn’t ‘very current’ and I appear to go in circles. The live chat does not work on either an iphone,ipad, or macbook (as tried over two days) so I expect you’re overwhelmed with enquiries.Through reading historic reviews of your services I'm not willing to endure the stress of not being able to speak immediately with an operator as you can on the other networks available. The frustration of being redirected to the community page unfortunately isn't a prompt solution to any issues we may face in the future, so I do not wish to be tied to a 24month contract on three seperate lines I'm afraid. My reason for needing to make contact with you is that the 4G coverage is too poor in my area, so on my 55 mile commute it’s frustrating trying to access the internet where I make use of m

8
Tom
iD Mobile Employee
1 year ago
C
Newbie
ChloeCNewbie
asked in Ask a question.

Error 0

I'm not able to make phone calls at all and can only text certain people that are not on ID. Whenever I text someone it says couldn't send and shows "error 0".When I try to phone someone it puts me through to the ID customer service payment line to tell me my bill has been paid. I've asked on twitter and the reply I got was "I have checked the account and there is no bar on the line" I've noticed a few other people have had this problem on here but there has been no solution on the posts, I've been with ID for years and never had a problem.Can someone help me get to the bottom of this please, thanks.  

8
Mohammed
iD Mobile Employee
1 year ago
V
Rookie
Victoria EastmanRookie
asked in Ask a question.

Why is my bill £10.00 more than agreed

I don’t understand why my bill is £10.00 more than agreed.  Two months ago, I signed up to a phone contact for £37.99 a month. The last few bills I’ve had are for £47.99.  my allowance isn’t used up and I haven’t used any premium numbers, sent picture messages or called outside of the UK.  Please can you confirm why this is happening? 

8
Mohammed
iD Mobile Employee
1 year ago
I
Civilian
idm4sbCivilian
asked in Ask a question.

My trade in bag hasn't arrived, what should I do?

Hi..Over a week later and still no envelope sent in order that I might ship my old phone back for the cash that was promised.   Anyone help?   Thanks 

8
Kash
iD Mobile Employee
1 year ago
P
Novice
PowerhousNovice
asked in Ask a question.

Complaints line number

HelloCould any member of the team please private message me the complaints number to call? I already have a complaint in place with a reference number, I'd just like to relay/query a few things and also add to it.It's worth noting I have also emailed your social queries and documents@id email addresses several times over the past week quoting my complaints reference number and haven't received a response, just highlighting in case you suggest I email them.I had the number saved previously but can't seem to locate it on my emails.@Kash @Tom @Mohammed Thanks

8
Kash
iD Mobile Employee
1 year ago
H
Newbie
HicksNewbie
asked in Ask a question.

no 3g,4g or5g

My husband got an new  contract so I had his new sim card and put it in his old phone. Ever since I've had the contract in his phone I haven't had 3g,4g or5g. He always had it when using the phone. We have the same contract. So why do I get bad signal?

8
H
Newbie
1 year ago
Richard May
Civilian
Richard MayCivilian
asked in Ask a question.

Richard

I purchased on-line a SIM card (Unlimited Data/calls/Text) 8 days ago but it hasn’t been received and I can’t get any information, have been to my local Curry’s branch but they can help either, how can I get information?

8
Kash
iD Mobile Employee
1 year ago
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