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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4866 Topics

Andrea Spence
Newbie
Andrea SpenceNewbie
asked in Ask a question.

no live chat and need help

I cannot access live chat now for 2 days and this is really frustrating as all community advice redirects me to live chat I need my number changing ASAP so how can I do this? Please help 

7
andewhite
Legend
1 year ago
J
Rookie
JellyBeenRookie
asked in Ask a question.

How to find out how much I have left to pay after leaving ID

Hello, I want to know how much is left from my final bill as I've been getting charged in bits rather than all at once and I am not sure how much is left or if it is now fully paid off.Is there a way for me to find out? I don't see a way to find out on the app as I have limited access.  Thank you. 

7
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
RichardGillisNewbie
asked in Ask a question.

Valid Three PAC not being accepted by IdMobile website

Help, I’m trying to transfer my mobile from Three using a PAC, which I’ve just recently received.  The IdMobile website just says “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again”.   Anyone got any ideas?

7
J
Newbie
1 year ago
P
Newbie
Plum456Newbie
asked in Ask a question.

CPI + 3.9% adjustment a for SIM only 12 month contract starting December 2022

I have just upgraded my sim only contract to a 12 month plan. My new contract summary states that my monthly costs will be adjusted inline with CPI + 3.9%. But the ID mobile help page says that this only applies to 24 month handset plans? Could someone clarify this please? Thank you

7
andewhite
Legend
1 year ago
L
Newbie
Laura22Newbie
asked in Ask a question.

Line rental Increase CPI

My line rental has increased and the information on the website states:“The April 2023 CPI +3.9% adjustment will apply if you've upgraded to or purchased a new iD Mobile 24-month handset plan on or after the 1st of November 2022 & before the 1st of February 2023.If you are affected by the 2023 price adjustments, you'll receive a text from us in March 2023 confirming the exact adjustment that will be applied to your April 2023 bill onwards.” My contract started 03/11/2021 so should mine have increased?

7
Tom
iD Mobile Employee
1 year ago
E
Civilian
Elis BedwyrCivilian
asked in Ask a question.

Missed delivery of Phone and Sim

Missed my dpd delivery(although was in!), now says my delivery has returned to sender. I’m unable to contact dpd/ ID mobile or currys to ask what are my options, or what happens next with my delivery. Also, unable to receive any texts or calls due to the plan having started and no sim card.

7
Mohammed
iD Mobile Employee
9 months ago
J
Rookie
JPE23Rookie
asked in Ask a question.

£100 Currys Voucher - link from Money Saving Expert - SCAM?

I ordered my Pixel 7 on the 19th November through an affiliate link on MSE’s phone finder tool. I was told that I’d get a £100 Currys Voucher, and that’s the ONLY reason I joined this god forsaken network. Why am I yet to receive my voucher, 30 days AFTER the promo has ended?

7
Mohammed
iD Mobile Employee
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
Mark66
Newbie
Mark66Newbie
asked in Ask a question.

Still no Curry's Voucher

I have still not received an email from Currys or ID with the £100 gift card. It has been over 30 days from the promotion end date?

7
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
Bexripley93Newbie
posted in Ask a question.

13.4%! Daylight robbery! with no recourse

13.4% is a ridiculous figure to increase people’s bills by. Mine is due to go up £7 a month. Some people can’t afford that! It’s the right thing to give people the option during this time of crisis to exit or downgrade their contracts. A telephone is a vital lifeline for all. How dare you do this to people! Absolutely despicable. 

7
andewhite
Legend
1 year ago
Maeve2313
Rookie
Maeve2313Rookie
asked in Ask a question.

no welcome email

So I have the sim, no welcome email, yes I know the new number but I can't register or transfer my old number with my pac code. Super frustrating!!!!

7
Mohammed
iD Mobile Employee
1 year ago
Cattess76
Newbie
Cattess76Newbie
asked in Ask a question.

Is it possible to switch network on and off when needed

Hello, I pay the bill for my sons account. Is it possible I can switch his network/services on and off when needed. At the push of a button and resume again easily when needed without having to completely disconnect the account and lose his number?Thanks Carry

7
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TrevInNottsNewbie
asked in Ask a question.

Pac code not accepted

Hi, Just trying to swith my number from Virgin Mobile to ID but my PAC code given to me a couple of days ago won’t work. I have entered all the correct information but just keep getting “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”WHY is this such a problem ?

7
S
Rookie
1 year ago
P
Newbie
pinukNewbie
asked in Ask a question.

Number unobtainable following port

All,I have transferred my existing number across to IDmobile yesterday. I am able to make outgoing calls and send texts - however calls to me from other networks receive “you have dialed an incorrect number” and any SMS’s they send do not come through to me. I think there has been an issue with my number port (I have seen similar issues being reported by others recently).Thanks.

7
andewhite
Legend
1 year ago
Y
Newbie
yluapNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra from November

I purchased an S22 Ultra from ID Mobile while there was an offer for a £150 bonus trade in.  I received my trade in claim for the phone I sent, and an email saying I should hear back within 5 days. 5 weeks later, nothing. I have emailed several times to carphone warehouse, and tried contacting through their website. No reply.I feel completely let down and misled by this promotion. Please help me get this sorted out. Thanks

7
Kash
iD Mobile Employee
1 year ago
J
Newbie
Jon1Newbie
posted in Ask a question.

Direct Debit fraud

Received the same letter as many, a direct debit taken out using my name and address but not my bank account details.Had a chat conversation that lasted about 25 minutes, where I supplied the action fraud crime number and my details - which they already have on the fraudulent account.At the end I was told the investigation would take up to 30 days, when I asked if they wanted the mobile number from the direct debit letter that would point them to the account the chat window was abruptly closed… no reference number given for my complaint.Is this normal? 

7
Tom
iD Mobile Employee
1 year ago
D
Newbie
David McGowanNewbie
asked in Ask a question.

Removing blacklisting from device reported by someone else

I use an iPhone 11 Pro Max.  Bought originally by me in my name as a phone for my wife and for the last six months after she upgraded  I have been using it quite happily with my ID sim.It stopped working yesterday - unable to call, use mobile data or send / receive texts.  The local Apple Store have advised me it is appearing on a national database as lost / stolen (not reported as such by us) and they are unable to do anything.  They said that the IMEI number may have been entered incorrectly and they have seen this happening before.  They pointed me in the direction of ID mobile to resolve the matter.Unfortunately, I cannot remember my  password to get into my account and now cannot get a text reminder code to do so because the phone has been blacklisted.  Help please!

7
Tom
iD Mobile Employee
1 year ago
Millie Wood
Newbie
Millie WoodNewbie
asked in Ask a question.

PAC code not working

I am trying to transfer my old number to my new iD mobile sim but it is presenting with an error message. I have checked that all the details are correct. Any ideas on what the problem is?  

7
Kash
iD Mobile Employee
1 year ago
T
Newbie
TheDatabugNewbie
asked in Ask a question.

Unable to transfer my number

Ive completed the “Switch to ID Mobile” form but I always get a“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I have searched and applied all the suggestions. Ive typed my name in Capitals, My transaction number starts with a 4.I have been unable to contact support. So far I am not very impressed with my choice of going with ID.

7
Kash
iD Mobile Employee
1 year ago
Andrew Lord
Newbie
Andrew LordNewbie
asked in Ask a question.

Switching problem

Ask for my mobile to be switched yesterday but not happened. Live chat is a nightmare, how to I chase this?? 

7
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
Rhysd642Newbie
asked in Ask a question.

upgrade

I've recently upgraded and had new handset again but this time I was unable tk keep my own number I had Iver my last few contracts also I had to create a new account with app..but the main reason I need advice is because I've had my new contract but my old one is still active and I'm being billed it should of ended and my account passed over why is this happening 

7
Kash
iD Mobile Employee
1 year ago
Asmara Khan
Newbie
Asmara KhanNewbie
asked in Ask a question.

unable to port my number over

I have been attempting to port my number since yesterday despite checking my details several times to make sure they are correct i am being told there is an issue processing them,i have also tried putting my surname in caps but to no avail and i have been unable to currently contact anyone at iD,not too impressed

7
Tom
iD Mobile Employee
8 months ago
Daniel Glenister
Newbie
Daniel GlenisterNewbie
asked in Ask a question.

pac not working

I am trying to keep old number, but won't accept pac number for some reason 

7
Tom
iD Mobile Employee
1 year ago
S
Newbie
SeanWKNewbie
asked in Ask a question.

After more than 2 week SIM still not arrived

I’ve not been sent any dispatch or tracking information.I cannot get into ‘My iD Account’ and can’t reset my password.I don’t know my ‘new’ phone number!  

7
Kash
iD Mobile Employee
1 year ago
J
Civilian
jjmprCivilian
asked in Ask a question.

Where is my sim card?

I have ordered a sim card approximately two weeks ago, but I have not yet received it.I also have not received any email from DPD, the courier who is supposed to be handling the delivery.There is no number I can call, and the live chat function is always busy.

7
Kash
iD Mobile Employee
1 year ago
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