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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4916 Topics

R
Newbie
richiNewbie
asked in Ask a question.

Yet another Amazon voucher not received

I was promised an Amazon gift voucher when I signed up. It’s been longer than 90 days, but I’ve not received anything.From searching the forum, I see I’m not alone. Please advise.

7
Kash
iD Mobile Employee
9 months ago
D
Newbie
dwilde17Newbie
asked in Ask a question.

Proof of Usage

I need proof of usage for an insurance claim. How do I get this please?

7
Tom
iD Mobile Employee
8 months ago
K
Newbie
karlsingNewbie
asked in Ask a question.

Old number has been transferred to somebody else

HiI gave ID Mobile my PAC code to transfer my old number (had this number for 20 years and its my work number). Today the my old SIM stopped working, so the transfer happened, BUT my old number has gone to someone else!!I’ve tried LIVE chat with no luck (it said live chat was available until 8pm, yet after logging on to it at 7.30pm it said no one was available at 7.48pm) and there doesn’t seem to be any emergency number to speak to someone at ID Mobile. Such a huge data breach… if this other person uses my number as a verification method!On top of this, this is my work number and I’m going to lose a day of clients and business… as well as the trust of my clients if they call my old number but get through to the other person!!!Can someone at ID Mobile sort this out now please, this evening, not in 24 hours etc. I’m at a complete loss as to how this can even happen! Hope someone from ID Mobile reads this, this evening and can help get my number back before morning! 

7
Kash
iD Mobile Employee
8 months ago
Kirk Adamson
Civilian
Kirk AdamsonCivilian
asked in Ask a question.

cant make an account

hi ive tried 10 times to try and make an account . i put my correct email address .. then add a password . date birth etc, and id mobile number , it wont let me make an account , ive tried putting my email address in dob and clicked forgot password and it still says details are incorrect . i only managed to join this community by letting ID have my facebook settings . any help most appreciated .

7
andewhite
Legend
8 months ago
Darron Moody
Newbie
Darron MoodyNewbie
asked in Ask a question.

PAC porting & wifi

My number has failed to port over, also my iPhone is showing as connected on the settings but it is not showing on the Home Screen so I don’t know if I am using wifi. 

7
Tom
iD Mobile Employee
9 months ago
S
Rookie
SafaRookie
posted in Ask a question.

very bad service

Such a very bad service I just made complaint 11 days ago even I called yesterday they promised to call back with resolution but unfortunately never advise to make deal with them 

7
Kash
iD Mobile Employee
5 months ago
Lois Bishop
Newbie
Lois BishopNewbie
asked in Ask a question.

Phone number hasn't transfered but says it has

I transfered my old number over a while ago but when I message some people I still come up as the number ID assigned me but people can reach my using my old number too 

7
Mohammed
iD Mobile Employee
9 months ago
Becci Holland
Newbie
Becci HollandNewbie
asked in Ask a question.

PAC ISSUES

Im a new customer and I can't seem to provide my PAC code.Every Time I try to submit my PAC code, I get a message saying the link is unavailable. I've tried getting in contact with Live chat, but I get the same error message.I've tried on the app and online but I keep getting the same message of the link not working. I've also tried doing it via WiFi and mobile data, but that doesn't help either…Can anyone help? I really want to provide my PAC code so I can get my old number back.Many thanks 

7
Mohammed
iD Mobile Employee
9 months ago
S
Newbie
SDrew56Newbie
asked in Ask a question.

Pixel 7 pro 256 gb abysmal battey life

Hi does anybody else have issues with their pixel 7 pro battery life and it getting quite warm, mine loses about 20 % overnight and It spends more time on charge then in my pocket.

7
D
Rookie
10 months ago
P
Newbie
poxonaNewbie
asked in Ask a question.

Voicemail reading out callers numbers

Hi All - does anyone else find it really annoying every time you get a voicemail and you have to listen to the entire phone number being read to you first before you can listen to the message? Has anyone found a way around this? I will know the callers number anyway from the missed call list on my phone, i don’t need it being read out to me again, and when you have several voicemails it adds a lot of wasted time.I was also wondering whether we can opt to use a 3rd party voicemail instead but looks like most of them are only available in the US :-( 

7
Kash
iD Mobile Employee
2 months ago
Lynne G
Newbie
Lynne GNewbie
asked in Ask a question.

0800 numbers

Hello I am in Malta and really need to contact an 0800 number! Is this not allowed with ID mobile? Thanks

7
andewhite
Legend
10 months ago
CJ Ruelo
Civilian
CJ RueloCivilian
asked in Ask a question.

Keeping same number

I want to join this network and I am trying to get a sim only deal. However, I would like to keep my phone number from a different network, I have not been given the option of transferring my number. Do I need to purchase the plan first then call about it? 

7
andewhite
Legend
9 months ago
Mark Hayter
Newbie
Mark HayterNewbie
asked in Ask a question.

New customer - 5G connection

HiI’ve just moved from EE to IDMobile and I was getting over 100mbps on my phone in my house sitting at my desk.I’ve just popped in the IDMobile SIM and set it all up and I’m only getting 4G and 24mbps.I Would expect it to be the same speed and coverage as EE in general...anyone else have this issue? 

7
Tom
iD Mobile Employee
10 months ago
Lily-Rae Hewitt Jas
Newbie
Lily-Rae Hewitt JasNewbie
asked in Ask a question.

HELP! My sim card has not arrived (nor have I received tracking)

Ordered my new sim card with my monthly plan days ago. Got an email and have since set up a direct debit etc but my new sim card has not arrived and I have not even received tracking details. If this is not sorted by tomorrow, I will have no choice but to cancel my direct debit and plan with you and go back to my old provider. Please give me a tracking number right away.  

7
Tom
iD Mobile Employee
8 months ago
Abdi Amirghiasvand
Newbie
Abdi AmirghiasvandNewbie
asked in Ask a question.

PAcc doe expire before submission

I have received my ID sim today.On trying to port my old number, the form states that my PAC will expire before switch can be completed.I only got the PAC today from 02 who say it's valid 30 days . So what to I do.I'm getting very frustrated and there seems no complaint procedure .If this can't be solved then I feel I've no choice but to cancel my new contract. Help please 

7
Mohammed
iD Mobile Employee
9 months ago
Paul Watson
Newbie
Paul WatsonNewbie
asked in Ask a question.

Atrocious coverage, despite coverage map!

Despite appearing to have 4G indoors and even 5G sat on my driveway, the actual signal is atrocious!In my kitchen (which has line-of-sight to the mast!) I get intermittent service today, at best!Some days it’s great, other days it’s unworkable and I end up with numerous missed calls.The coverage map shows 4G as good indoors and 5G as good outside and yet neither is true of late!Bizarrely, the best 5G signal I get is up on the moors, in the middle of nowhere - which is pretty useless when I’m trying to operate my business!Not, by any means, what was promised! I had high hopes for IDMobile, but feeling very let down now.

7
Tom
iD Mobile Employee
8 months ago
D
Newbie
Des FryNewbie
asked in Ask a question.

Transaction number

Hi I haven't  got a transaction number so can't  use my pac code to change to my old number can anyone help.

7
Tom
iD Mobile Employee
8 months ago
J
Newbie
Jenny1234Newbie
asked in Ask a question.

Slow 4g internet mobile data

My 4g speed is at 0.67Mbps download today. I live in E16. Please fix it

7
Mohammed
iD Mobile Employee
9 months ago
K
Newbie
Kev36hNewbie
asked in Ask a question.

Missing Earbuds Pixel 7 Pro

I ordered a Pixel 7 Pro with the offer of free earbuds.  Phone has arrived but no earbuds.  This seems a common issue with ID mobile.  How do I get the free buds delivered.

7
C
Civilian
8 months ago
F
Newbie
fnewbie2099Newbie
asked in Ask a question.

Switch to ID - PAC error issue

When trying to set up a PAC code switch I keep getting the following error message:“We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.”I have searched forum and tried a few suggested fixes such as capitals for the surname but still same issue.Please can you advise how to fix?

7
Mohammed
iD Mobile Employee
9 months ago
T
Newbie
TonybibbyNewbie
asked in Ask a question.

forgotten password no longer have the sim

I thought I’d cancelled my contract and threw away the sim can’t remember my password and as I don’t have the sim I can’t reset it to get into my account 

7
Tom
iD Mobile Employee
8 months ago
James ds
Newbie
James dsNewbie
asked in Ask a question.

Difference between 1, 12 and 24 month plans

Hello. Could someone please clarify whether the data etc. paid for in the twelve month and twenty four month plans is the quota for the whole of that period (12 or 24 months) or the quota for each month?

7
Kash
iD Mobile Employee
7 months ago
S
Newbie
samharperNewbie
asked in Ask a question.

Sim card order number

Where can I find the order number from my recent purchase of a SIM card?

7
Tom
iD Mobile Employee
9 months ago
L
Newbie
Lucyna Jasinska
asked in Ask a question.

network doesn't work

Yesterday I changed my plan.I received a message saying the card should be activated shortly.Half hour later I got the message,enjoy using your plan,but network doesn't work!! Said "Cannot connect to mobile network" !!!

7
Tom
iD Mobile Employee
8 months ago
Melody West
Newbie
Melody WestNewbie
asked in Ask a question.

Create an account with 2 sim cards?

Due to me returning 1 new phone and then getting another, both with id, the first turned to a pay as you go but I’d already made an account with it.  Now I have new phone with a contract but can’t make new account or add my new phone to the original account that now has the pay as you go phone on. I tried making a new account but it won’t let me with the same email address and setting up a new email address would be daft, as id know me with my current email address. Any ideas, please?

7
Tom
iD Mobile Employee
8 months ago
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