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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4988 Topics

A
Newbie
ajbNewbie
asked in Ask a question.

Family bereavement

HiIs it possible to cancel my mobile phone contract for my partner who used the phone and sadly passed away, even though the phone is in my name? 

4
Kash
iD Mobile Employee
2 months ago
A
Newbie
arianzarvaniNewbie
asked in Ask a question.

getting the error “your service does not allow access to this number”

Hello,in the past 2 days I can’t call my mom who lives outside the UK. Every time I call her it just says “your service does not allow access to this number” and the call gets immediately terminated after. I’ve never had this issue before. I checked and can see that I still have £75 worth of extra usage limit left on my account.what is causing this issues and is there something that I can do to solve it? Thanks! Arian

2
Kash
iD Mobile Employee
2 months ago
Sophia Garner
Newbie
Sophia GarnerNewbie
asked in Ask a question.

absolutely appalled at the service / network

I am beyond frustrated at this point. This network is an utter joke. Some days I can't even get a dial out tone, my internet is almost none existent and takes forever to load. When I try to answer a call it just goes dead. ID constantly say they're sorry for the inconvenience, but never do anything to fix the problem. I've been told there has been planned work in my area since November 2023 and they don't know when it will end. I am a single parent of a 3 year old and if I cannot make calls or receive calls I'm in danger of not knowing what is happening with my child, I e when she is at child care. I cannot express how angry I am at this network. And it is clear I am not the only one who is having issues. I'm tempted to report the network for not providing the service they advertised. I just want to pay off my device plan and cancel the contract!! I would never, ever recommend this network to anyone and I am beyond angry I am being told I cannot cancel my contract even though I barely

1
Kash
iD Mobile Employee
2 months ago
Sue Rowley
Newbie
Sue RowleyNewbie
asked in Ask a question.

Sending emails from my iPhone

I am trying to send emails from my phone and they won’t send 

2
Kash
iD Mobile Employee
2 months ago
Ricky O Neill
Newbie
Ricky O NeillNewbie
posted in Ask a question.

Standing Orders

Why is ID mobile behind on the tech to introduse Standing oreders My Bank has told me it is the best optioon for me due to my mental health every other cell and landline company offer this as an option its no diferent then a Direct Debit it costs nothing extra and people do not get penalised by fines and its less confusing becaue the customer has more control of dates the payments are made some weeks have 5 weeks wich knocks payment dates out of sync as DD is a set date but SOs are every 4 weeks every time a DD is attempted it affects a persons credit score 

1
Kash
iD Mobile Employee
2 months ago
G
Newbie
GollomNewbie
asked in Ask a question.

If I order a new phone/contract today 2nd March 2023, will I miss the April increase?

If I order a new phone/contract today 2nd March 2024, will I miss the April increase?(Cannot seem to edit Subject -should of course be 2nd March 2024!!)  Or should I wait till April?

3
Kash
iD Mobile Employee
2 months ago
Natalia Koszuk
Newbie
Natalia KoszukNewbie
posted in Ask a question.

contract end date

Hi I want to ask about mg contract, when will be finish

2
Kash
iD Mobile Employee
2 months ago
1
Newbie
1peteallenNewbie
asked in Ask a question.

New customer help

I am a potential new customer and the offers that look most promising are connected to the 3Network of which I am already directly linked to. Can anyone advise if i would therefore still be ok to proceed as a ‘New’ customer to ID mobile ?

6
Kash
iD Mobile Employee
2 months ago
Roy JP
Civilian
Roy JPCivilian
asked in Ask a question.

Transfer Number

My old Provider told me my number has been disconnected Today 1-03-24 .  I Like to know, How long dose it take to transfer on to iD network. Its been 5hours since disconnection. Any help much appreciated.

2
Kash
iD Mobile Employee
2 months ago
2842johnpaul
Civilian
2842johnpaulCivilian
asked in Ask a question.

unable to register sim

Im unable to  register my iD sim because i  dont know what will be my new phone number .I have a stac code and dont want to continue with my old number.

3
Kash
iD Mobile Employee
2 months ago
A
Newbie
AbigailmstewartNewbie
asked in Ask a question.

New customer

Hi I've signed up with a sim only deal and asked for my old number to port across today.  New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code,  which I don't have.  I've requested one which has been sent to my phone by text.  But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.Help!🤷‍♀️ 

2
Kash
iD Mobile Employee
2 months ago
Timbosys1063
Newbie
Timbosys1063Newbie
asked in Ask a question.

switching

If I order a new phone from ID can my contract start when my current contract finishes on the 15/03/24. As if I switch now I will have to pay a cancellation fee. Of should I only request a new phone after my current contact finishes.Thanks in advance

2
Kash
iD Mobile Employee
2 months ago
MartinLIDUSER
Newbie
MartinLIDUSERNewbie
asked in Ask a question.

Not Receiving Some Calls After Joining

Hi, I’ve recently joined (ported my number from vodafone) and am having issues receiving calls from some people.  I’ve tested it myself and discovered that I’m unable to call from at least 2 numbers (both of which are on vodafone).  please can you advise how to resolve or advise how to cancel my contract and obtain a refund. 

6
Kash
iD Mobile Employee
2 months ago
A
Newbie
AbigailmstewartNewbie
asked in Ask a question.

Unable to register after port request

Hi I've signed up with a sim only deal and asked for my old number to port across today.  New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code,  which I don't have.  I've requested one which has been sent to my phone by text.  But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.Help!🤷‍♀️ 

2
Kash
iD Mobile Employee
2 months ago
D
Newbie
davebhwvNewbie
asked in Ask a question.

Upgrade

I’m on a sim only monthly contract but want to upgrade to a pay monthly contract with a new phone. Do I get to keep my number automatically if I do it as an upgrade or will I need to get my number transferred over to the new phone

4
Kash
iD Mobile Employee
2 months ago
R
Civilian
Rasmi PatelCivilian
asked in Ask a question.

Asia travel

Hi, I was thinking of joining ID mobile on a sim only, pay monthly basis.I'm travelling to the countries below1. Thailand 2. Cambodia 3. Vietnam 4. Laos 5. Malaysia 6. Singapore I need to find out if:1. Phone will work to make calls2. Roaming included or cost per day

2
Kash
iD Mobile Employee
2 months ago
Jamie FV Beaumont
Newbie
Jamie FV BeaumontNewbie
asked in Ask a question.

swapping numbers

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

2
Kash
iD Mobile Employee
2 months ago
Steve Berry
Newbie
Steve BerryNewbie
asked in Ask a question.

unacceptable network coverage

Impossible to use ID Mobile with navigation apps as coverage in UK is so patchy. When compared to my previous contracts with O2 and EE coverage is unreliable, may need to break contract and leave

2
Kash
iD Mobile Employee
2 months ago
Brubaker
Newbie
BrubakerNewbie
asked in Ask a question.

No Entry?

No matter what I do I cannott get into my account. I have tried the ‘password’ change to the letter about 10 times over the last day and got nowhere. It accepts all my key strokes and I get the message “password succesfully changed” but no matter what I type into the login screen I get “Oops’ that isn’t quite right - try again” and I get locked out. Getting into this forum worked fine but the account no way! WHY?

2
Kash
iD Mobile Employee
2 months ago
S
Rookie
Steve KRookie
asked in Ask a question.

Very very poor mobile reception affecting my business

Dear ID mobile, I’ve been a customer with you for years and tho signal strength has always been a bit low with occasional outages in the SN8 4HR postcode. But recently say about 3 weeks ago since some network maintenance in the SN8 area I can’t make or receive mobile calls any longer and it’s starting to have a serious impact on me and my business. I can receive texts but just not phone calls and now have to travel 1.5 miles along the A4 to just see if I have any voice messages. Please please help!

14
Kash
iD Mobile Employee
2 months ago
D
Newbie
David56Newbie
asked in Ask a question.

Track roaming uaage

I can't see how to track my usage of EU roaming data, either on the app or the web site.I can see my total data usage but I need to check how much of my roaming allowance I've used.I know my phone will keep an estimate, but I want to see the figure which iDmobile has logged.

6
D
Newbie
2 months ago
B
Rookie
Bart1552Rookie
asked in Ask a question.

Bill view

 

7
WelshPaul
Legend
2 months ago
T
Newbie
tashidmNewbie
asked in Ask a question.

Late Payment - Mark on credit file.

Recently my ID mobile account was closed and I went into a debt repayment plan with 1st Locate and I paid the amount of money I was asked to pay for 4 months so my account was closed out. This morning I get an alert that ID mobile has marked on my credit file that I have missed a payment for £4.51. I have had no emails, letters or warnings about this money and I have complied with everything asked of me when I was paying 1st Locate. Why wasn’t this added to my debt management plan with them? I don’t feel this is fair and I would like the missed payment mark removed from my credit file, as I have logged in and made the payment after discovering this issue in my Experian credit report. I don’t understand how something like this happens, surely the £4.51 could have been added to payment plan over the months I was paying it. 

5
Kash
iD Mobile Employee
2 months ago
Caroline Norling
Civilian
Caroline NorlingCivilian
asked in Ask a question.

How to conceal my private number when I call someone back -141 does not work?

I need the facility to call someone back for business purposes without revealing my personal number . 141 used to work but not any more?

7
Kash
iD Mobile Employee
2 months ago
J
Newbie
Junior2106Newbie
posted in Ask a question.

Need proof of purchase

Hi there can you please send me proof of purchase, as I need it for free tablet. Thanks

4
Kash
iD Mobile Employee
2 months ago
Terms & Conditions
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