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New customer help

  • 1 March 2024
  • 6 replies
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I am a potential new customer and the offers that look most promising are connected to the 3Network of which I am already directly linked to. Can anyone advise if i would therefore still be ok to proceed as a ‘New’ customer to ID mobile ?

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Best answer by WelshPaul 1 March 2024, 16:01

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Userlevel 8
Badge +6

What does ‘offers that look most promising are connected to the 3Network of which I am already directly linked to’ mean exactly? Are you an existing iD Mobile customer? 

No but on 3 network currently 

Userlevel 8
Badge +6

iD Mobile and THREE are not the same network. You are free to sign up to whatever plan takes your fancy and yes, you can port your number over from the THREE network too. 

It was the knowedlege they are piggy backing it that made me question. Thanks 

WelshPaul

Userlevel 8
Badge +6

iD Mobile does use THREE's masts to provide their service, but iD Mobile is not part of the THREE network and is a separate business. No different to all those ISPs that use openreach to provide customers with a broadband or landline service. 🙂

Userlevel 7
Badge +7

Hi @1peteallen,

Welcome to the Community!

It looks like @WelshPaul has answered your query.

If you require further assistance, please let us know.

 

Kash

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Why iD Mobile?