Hi
Is it possible to cancel my mobile phone contract for my partner who used the phone and sadly passed away, even though the phone is in my name?
Userlevel 1
Hi there,
Sorry to hear of your recent bereavement and I hope your doing OK.
You can cancel your mobile agreement at any time by providing 30 days notice. Please remember if you're in contract that term fees would apply.
If the contract is under the person's name that has passed away then you would need to supply a death certificate to confirm this.
Hi
Is there nothing that can be done without getting the early termination fees, as the contract was in my name, I can send back the phone which she used?
Can this be escalated if not?
Userlevel 8
+6
While I sympathise with you, if the contract was or is in your name then you cannot break the agreement without paying an early termination fee.
Regarding the issue of raising a complaint, have a read of the following:
https://www.idmobile.co.uk/help-and-advice/complaints-procedure
Userlevel 7
+7
Hi
Welcome to the Community!
We are very sorry for your loss.
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Kash
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more