Hi I've signed up with a sim only deal and asked for my old number to port across today. New SIM in phone - great! Trying to register on app but I'm being asked to provide a security code, which I don't have. I've requested one which has been sent to my phone by text. But I'm not receiving the text cos the phone isn't registered to the network - either the original number or my old number.
Help!🤷♀️
+9
Okay
Speak to iD customer service privately using their online Live Chat, and an adviser can help.
https://idmobile.co.uk/live-chat
The advisers work until 8pm on weekdays (6pm at weekends).
+7
Hi
Welcome to the Community!
As your port was taking place you may have issues with registering and receiving the code.
If you are still having the issues, please let us know and we can PM you.
Kash
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