I’m on a sim only monthly contract but want to upgrade to a pay monthly contract with a new phone. Do I get to keep my number automatically if I do it as an upgrade or will I need to get my number transferred over to the new phone
Best answer by andewhite
View original
+9
Okay
If you don’t see the handset you’d like, then iD have deemed you’re not eligible.
You can also discuss your upgrade options with the iD sales team, by calling 020 7139 1397.
🍀
It says "(Upgrade)" under the name of the phone when I look in my basket.
So I can assume that, if I go ahead and tap on "continue", that my number will automatically transfer onto the new phone?
+9
Sorry, don’t know
If you upgrade by following the iD Mobile approved upgrade process, you’ll automatically keep your mobile number.
These forum articles might help in this situation.
Otherwise just call the iD sales team, on 020 7139 1397, to discuss your upgrade options,
+7
Hi
Welcome to the Community!
I hope that you managed to upgrade and get your issue resolved.
If you require further assistance with your upgrade I would advise giving the Sales Team a call.
However please do let us know if you require further assistance.
Kash
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