Question

Emergency Calls Only

  • 14 March 2024
  • 1 reply
  • 42 views
R
Rank

I just recently switched from Vodafone to ID mobile.. I used to have perfect signal never missed a call.. 

Now I have “Emergency Calls Only” at all times, at home, outside, in the city, abroad.. and I can’t cancel it or change due to having a month left on my old Vodafone contract I just used the remaining data I had meaning the cooling period and month returns period is over. 

Do ID mobile not have a assurance promise for signal or being able to use the service? If i can’t use a service surely I should have to pay for it?

Connected to chat 3 times, to be disconnected by agents and then prompted with a message “An advisor will be available in an estimated 120 minutes” 

I wish I could cancel this but I’m stuck paying for no signal.

Can anyone help as contacting ID any other way seems impossible.

1 reply

Kash
Rank
Userlevel 7
Badge +7

Hi @Roonars,

Welcome to the Community!

It sounds like you may have a faulty SIM or handset.

Please can you test the SIM in a different handset or alternatively we can send out a replacement SIM.

You can check the coverage at the link below, however as you advised it’s everywhere I would advise the above first.

https://www.idmobile.co.uk/help-and-advice/coverage

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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