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✅ Resolved: Email one-time passcodes are not working for some users.

2 days ago

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iD Mobile

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What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...

iD Mobile

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Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...

4971 Topics

Recent feedback.

Most replies Most views Newest first

John MealyCivilian

asked in Ask a question.

Calls within Netherlands appear to be barred in the last few days. Is there a reason for this?

Calls within the Netherlands which I was able to make a few days ago now are answered with the message: “Sorry, your service does not allow access to this number”.I have only used 38 minutes of calls in the current billing period. My Roaming setting in my account is on. Data roaming works fine.

7 months ago

ioanjoneswilliamsNewbie

asked in Ask a question.

Transation Number

I haven’t received my transaction number in order to transfer my number over from EE to my new IDMobile sim card

7 months ago

Jo ArmasCivilian

asked in Ask a question.

How do I cancel order for sim contract placed today?

Hi, my son in error ordered a sim card contract this afternoon, twice. How do we cancel please? Can we sort this out in Curry’s? It is obviously within the cooling off period. I am also having trouble accessing the account for the contract I have already set up for his phone, can someone help me get back into the account please. Thank you.

7 months ago

billyfishCivilian

asked in Ask a question.

Unable to log in to My Account or the iD Mobile app

Hi I set up a phone account for my child and she’s been able to use her phone completely fine but cannot log in to her account. I have her phone number but when we enter the details at https://my.idmobile.co.uk/web/cpw/forgot-username/ we just get the message “Something wasn't quite right. Can you enter your details again please?” which isn’t really that helpful. I tried the live chat bot but that wasn’t helpful. Does anyone know how we can get access to her account or speak to a support person?cheersbilly

7 months ago

Nevsta87Newbie

asked in Ask a question.

Hi im having a problem receiving phone calls

Hi I’m having a problem receiving calls

7 months ago

oOSparksOoNewbie

posted in Ask a question.

Pac

Hello,I’ve requested the PAC transfer for the 17th of October and has been accepted. However wasn’t given my date of the phone delivery until after then. Please could the date of the transfer be brought forward to asap.Thanks,Regan

7 months ago

KazOGRookie

asked in Ask a question.

Switching

I'm on the point of joining iD, on a sim only deal, but my switching date is a week way. Therefore should I postpone registering my account in the iD app until after the switch has occurred.At the moment I'm still using my ‘Three’ sim in my phone, as my contract with them expires at the same time as the switch is due to take place. That being the case, as my iD sim is not yet installed in a phone, I can’t get texted one time codes to complete my registration. Should I just wait until the switch has completed??

7 months ago

Victoria gNewbie

asked in Ask a question.

fraud- complaint

I have reported fraud nearly 4 months ago and I received a letter on the 10th august confirming it was fraud and they have accepted it as a loss themselves as a fraudulent case. but it still shows on my credit account. I have logged 3 claims to get it removed through equifax. Everytime equifax have contacted I.d they write back stating they won’t remove it. It is now affecting my mortgage renewal and I am getting refused a mortgage, and i don’t have thousands in the bank to pay it off😳 what am I to do?I’ve been through the chat online and 4 of the agents left because they can’t be bothered to deal with my query

7 months ago

Nevsta87Newbie

asked in Ask a question.

Still cant receive calls

I am still unable to receive calls from certain networks and landlines and I can’t receive normal text message this has been going on for a few days now

7 months ago

ChinmayNewbie

asked in Ask a question.

not able to log into id mobile

Hello,I recently reset my phone and now when I try to log into the id mobile app it just says “something isn’t right” when I try the forget password option. I know that I have given the right mobile number, last name and year of birth. There is also no option of logging in by Touch ID. Please help.

7 months ago

Kayla BarlowNewbie

asked in Ask a question.

Uograde upfront Fee

Hey,so I'm eligible for upgrade, however, ID want £99 upfront and through comparison sites it's only £40.I'm not about to pay £100 when I know I can get the same deal for £40, how do I go about actually speaking to someone about this? Thanks

7 months ago

CuttsyCivilian

asked in Ask a question.

chaning to Id mobile and bringing my number

Hi, I am switching to ID mobile and bringing my number from my old provider. I have set the date to 3/11/23 by mistake can I change this date or will my contract be live from the date I get my sim and it’s just the number transfer that happens on 3/11/23?thankscuttsy.

7 months ago

Rob ArtistNewbie

asked in Ask a question.

iD suggest that I change my pin they gave me as a newly switched customer. However when I try to do this via the link they sent and also try to change my password first it kicks me out even though the details that I put in to do this are correct . Any idea what to do as this switching event has been troubled .

7 months ago

CuttsyCivilian

posted in Ask a question.

changing to Id mobile and bringing my number

7 months ago

Bex TempNewbie

asked in Ask a question.

the link to enter my pac code isnt working

The link that you provide to enter my pac code will not work I’ve tried numerous times I’m getting stressed as I need my number

7 months ago

DawnOCNewbie

asked in Ask a question.

overcharged but don’t understand why

My bill for this month is almost twice my monthly charge, and I don’t understand why.I have unlimited on all calls, texts & data. My bill shows no charges for anything but I’m being billed for recurring monthly charge(?). What recurring monthly charge? I have only been with ID mobile for 2 months with a £21.99 monthly contract but this month I’m being charged almost £42 & I cannot find out why.

7 months ago

Andrew James Cotter-RobertsCivilian

asked in Ask a question.

Can’t Register

Trying to register but keeps on saying the details (last name or DOB) are incorrect. I’ve tried various options including removing the hyphen from my name, trying one of the names and using no or all caps lock but nothing has worked.

7 months ago

AirlinedavisCivilian

asked in Ask a question.

travelling to iceland

I'm traveling to Iceland on Sunday will I be able to use my data as normal once I'm over there or is there something I have to do ?

7 months ago

Jane DavidNewbie

asked in Ask a question.

Trouble getting PAC code

I have been trying to get a PAC code and have not been getting a response to by text. When I tried to get one through my account it said ‘something went wrong’. I only got an automated response from Live Chat. How do I get a PAC code!? ID are legally required to provide it

7 months ago

Page 70 / 199

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