Hi I got the phone on the 15th of the November and Currys sorted it all out and was given the 19th as the change over date for the PAC code. I haven't yet received the text from you about the change over yet 

Hi I got the phone on the 15th of the November and Currys sorted it all out and was given the 19th as the change over date for the PAC code. I haven't yet received the text from you about the change over yet

Hi there ​@Kevsbha 

The PAC doesn’t get sent to you, it gets sent to iD. They then migrate your number over to the new iD SIM card. As your date was the 19th the port should have completed by now.

If you’ve still got the old Vodafone SIM in the phone and their service has stopped, switch the phone off completely and eject the Vodafone SIM.

Then insert the iD Mobile SIM into your phone and then switch it back on. If the phone and SIM work together you should then receive the text from iD.

If you already have the iD SIM in, switch the phone completely off now, switch it back on and see if iD has now become active using your number.

Hi ​@Kevsbha 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom