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5458 Topics

Regan Kartz
Newbie
Regan KartzNewbie
posted in Ask a question.

new sim

Got a new sim card replacement as last one didnt work, need to activate new sim card

2
Tom
iD Mobile Employee
2 months ago
Regan Kartz
Newbie
Regan KartzNewbie
posted in Ask a question.

new replacement sim activation

Need to activate new replacement sim

2
Kash
iD Mobile Employee
2 months ago
Abdul Hamid
Rookie
Abdul HamidRookie
asked in Ask a question.

Network down, AGAIN! Saturday 17th Feb

Jesus Christ… Again?  What's happened now?

2
Kash
iD Mobile Employee
2 months ago
I
Civilian
IrishRoverCivilian
asked in Ask a question.

iD mobile 3 year address history.

Spoke with team on X

2
Kash
iD Mobile Employee
2 months ago
S
Newbie
Sbles37Newbie
asked in Ask a question.

cancel disconnection

HelloI’ve been trying to contact someone to cancel my disconnection request! It is nigh on impossible. Can’t do it on the app, can’t access live chat, no phone number to call!!   please advise ID mobile 

2
Kash
iD Mobile Employee
2 months ago
Guy Carter
Civilian
Guy CarterCivilian
asked in Ask a question.

Switching Numbers Error

I have tried switching my number from Vodafone and have come up with an error message saying "something went wrong". I haven't used my PAC code before. It's still within it's expiry date. My transaction code (which begins with a 4) seems to be right. All the details are correct to be honest. Can anyone help me work out how to switch to my previous number? Can I request a new PAC code? 

2
Tom
iD Mobile Employee
2 months ago
Markymark888
Newbie
Markymark888Newbie
asked in Ask a question.

Cannot send shortcode sms

Hi all, Have read all previous topics related to short codes and appear to have followed all steps but still can't send a premium text (although ID have charged me 15p!) I have ensured my spend cap is sufficient, switched on and off, adult filter and whatever else I can think of but still no joy. Anyone able to offer any further insight please?

2
Kash
iD Mobile Employee
2 months ago
Nannaware Megha
Newbie
Nannaware MeghaNewbie
asked in Ask a question.

transaction number

I need my transaction number for switching to Id mobile 

2
Tom
iD Mobile Employee
2 months ago
Gavin Creber
Newbie
Gavin CreberNewbie
asked in Ask a question.

suspension

How do I contact you to remove the suspension that has been on my account for some time now.

2
Tom
iD Mobile Employee
2 months ago
Timk
Newbie
TimkNewbie
asked in Ask a question.

Transferring number via pacs and carphone wearhouse

I bought my new pay monthly through car phone wearhouse and entered my pacs code at the time. I've received multiple texts and emails with mixed messages if my old number is being transferred. One text says today, one text has given me a new number, one email is telling me how to switch numbers Any guidance or way to track if my number is changing? Is it normal to be given a new number first before my number comes across?   

2
Tom
iD Mobile Employee
2 months ago
HAPPY-GO-LUCKY
Newbie
HAPPY-GO-LUCKYNewbie
asked in Ask a question.

Billing email error

I've just had an email from ID saying I'll be charged my monthly fee from a plan I changed 2 weeks ago and my account is in credit. How can this be?

2
Tom
iD Mobile Employee
2 months ago
Jerome Declan Rimmer
Newbie
Jerome Declan RimmerNewbie
posted in Ask a question.

contract

Why is it I got declined for a contract and now you have sent a contract to my home address after not letting me have it 

2
Tom
iD Mobile Employee
2 months ago
Jaiden31
Civilian
Jaiden31Civilian
posted in Ask a question.

upgrade

Hi I have just tried to upgrade and filled in forms but I am not sure if I have ordered a new contract or upgraded my previous one. Can you help please. 

2
Tom
iD Mobile Employee
2 months ago
WelshPaul
Legend
WelshPaulLegend
posted in Ask a question.

Default SIM PIN

For reference, the default iD Mobile SIM PIN is 0000.(ZERO,ZERO,ZERO,ZERO) WARNING - You get three attempts at entering the correct SIM PIN before the SIM is blocked. A *PUK code is required to unblock a blocked SIM.  *The PUK (Personal Unblocking Key) code is a code consisting of 8 digits. It is used to unblock your SIM card when you entered 3 times a wrong PIN code. A card blocked by the PUK code cannot be unblocked; it cannot be used any further and you have to replace it. 

2
Kash
iD Mobile Employee
2 months ago
KarlP
Newbie
KarlPNewbie
asked in Ask a question.

Upgrade Options

Hi All,I’ve been with IDMobile for quite a few years now on a 30 day sim only package.  Its been great and I’d like to stay but, the upgrade deals just aren’t good enough so I’ll probably go elsewhere.Could I go to another provider with Sim only and then come back in a month or so to IDmobile as a new customer, or is there some catch preventing this ?Thanks

2
KarlP
Newbie
2 months ago
Lisa Rosewarne
Civilian
Lisa RosewarneCivilian
asked in Ask a question.

services not available on the app

I am trying to increase my cap limit and ‘services’ are not available on my ID app. it looks very different to my daughters app on her phone. please help

2
Kash
iD Mobile Employee
2 months ago
H
Newbie
HermieNewbie
posted in Ask a question.

No network signal today

Hello thereSince this morning I don't have signal, couldn't make calls or even send text messages.What's happening please. Thank you.

2
Kash
iD Mobile Employee
2 months ago
G
Civilian
gideon aduasareCivilian
asked in Ask a question.

Turkey charges

Hello. I recently travelled to Turkey and have been charged for calls that I never made or received. The calls were recorded on my handset by wasn't received. I am being charged for calls/ texts I never made or received. Kindly advise. Thanks,Gideon Aduasare  

2
Kash
iD Mobile Employee
2 months ago
Slap Head
Newbie
Slap HeadNewbie
asked in Ask a question.

Can i buy an add on international roaming package for use in india

Hi I'm just wondering if i can buy an add on international roaming package for use in india?

2
Kash
iD Mobile Employee
1 month ago
A
Newbie
AJ HarfordNewbie
asked in Ask a question.

data abroad

Hello! I will be travelling to India next month and I was hoping to add an allowance of data on my SIM. Is this possible? 

2
Kash
iD Mobile Employee
1 month ago
Peter Jones
Newbie
Peter JonesNewbie
asked in Ask a question.

cannot connect to netflix in Spain

Every time I come to Spain cannot receive Netflix, my wife's phone is with 02, which is okay ? 

2
Kash
iD Mobile Employee
1 month ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

What to do if your phone is lost or stolen

Because we rely on our phones so much, losing yours or having it stolen can feel like a mini-crisis. Suddenly, your connection to the world, your photos, messages and even financial information are all at risk. While it’s very easy to be hard on yourself when it happens, the truth is that it most of us have lost our phones at some point. According to Uswitch, more than half the UK population have had their phone lost or stolen at one time or another.And because it’s so common, it means that industry giants like Android and iPhone are here to help. Whatever type of phone you have.We’ll break down the steps of what to do if it happens. Then we’ll let you know what you can do to protect yourself in the future.Stay calm and assess the situationFirst things first, take a deep breath. Panicking won't help. Try to remember where you last had your phone or when you last used it. Did you leave it at a restaurant, in a taxi or was it taken from your bag? It’s easy to think the worst when all alo

63042
S
Newbie
1 month ago
Brubaker
Newbie
BrubakerNewbie
asked in Ask a question.

No Entry?

No matter what I do I cannott get into my account. I have tried the ‘password’ change to the letter about 10 times over the last day and got nowhere. It accepts all my key strokes and I get the message “password succesfully changed” but no matter what I type into the login screen I get “Oops’ that isn’t quite right - try again” and I get locked out. Getting into this forum worked fine but the account no way! WHY?

2
Kash
iD Mobile Employee
1 month ago
Steve Berry
Newbie
Steve BerryNewbie
asked in Ask a question.

unacceptable network coverage

Impossible to use ID Mobile with navigation apps as coverage in UK is so patchy. When compared to my previous contracts with O2 and EE coverage is unreliable, may need to break contract and leave

2
Kash
iD Mobile Employee
1 month ago
Jamie FV Beaumont
Newbie
Jamie FV BeaumontNewbie
asked in Ask a question.

swapping numbers

I’m having trouble transferring my old number over to my new ID account. I’ve tried several times to submit PAC and other information and the app and website continually says there’s a problem. Please help 🙏

2
Kash
iD Mobile Employee
1 month ago
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