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5583 Topics

L
Newbie
Liam BurkinshawNewbie
asked in Ask a question.

My messages won’t work after changing to ID

I have recently swapped to ID and my messages won’t send correctly, I see this issue has been spoken about for over 2 years now and I see there is a work around. However this settle for a workaround is not good enough.I say it’s not good enough as the workaround doesn’t even work in my case. I have turned off iMessage (which I shouldn’t have to) to send messages.  This is the exact issue I’m having:I send a message, the message goes through, however I get a Green bar as to say it still sending, in this time I cannot send any more messages and then get a “cannot be delivered” notification after every message I send. Along with this messages can take up to 10-15 minutes to send!Any help would be appreciated as I’m considering dropping ID after only experiencing the services for a day, which I ideally don’t want to have to do 

13
Mohammed
iD Mobile Employee
1 year ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
R
Newbie
rash.m2kNewbie
asked in Ask a question.

Wifi calling not working on s20 plus 5g

It was working fine a few days ago, but not anymore. The only thing that I’ve done differently is to use a VPN to connect to turkey and other countries via a hotspot tunnel all traffic through that VPN for the hotspot. Not all the time of course. Could someone please check why it’s not being enabled?

2
Mohammed
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Meet the new Galaxy S23 family

Great news, Galaxy fans! Samsung has launched its new S23 series, with three models available: the Galaxy S23, Galaxy S23+ and high-end Galaxy S23 Ultra.These flagship phones are Samsung’s finest, which makes them - arguably - the best new phones of 2023. To help you decide if you need one in your life, let’s check them out. Galaxy S23 and Galaxy S23+These two phones share a lot of the same features, so we’ll talk about them first (and leave the best to last).Design and displayThe new S23 family sticks to Samsung’s classic design, as you’d probably expect – if it’s not broken, why fix it? That means familiar smooth rounded edges with a frosted glass back, and a gorgeous FHD+ Dynamic AMOLED display to look at.The S23 has a 6.1-inch screen, so it’s perfect for those that prefer compact phones. If you want something bigger, the S23+ has a 6.6-inch screen. Both phones have adaptive outdoor visibility – a fancy way of seeing you’ll be able to game, stream and scrolling when you’re out in br

66453
Jamie Clark
Civilian
1 year ago
Tom Larthe
Civilian
Tom LartheCivilian
asked in Ask a question.

Cannot login to change Direct Debit

I cannot remember my password for my account and when entering the mobile number, name and year of birth, I am repeatedly being told the credentials are wrong and to try again.  I can’t change the password, nor can I reset the account or log in. Is there a way a member of staff can reset my password on the account? I’m not sure I’ve ever logged into the ID account website before and picked this mobile up in 2018 for my business. 

1
Kash
iD Mobile Employee
1 year ago
Toni Savage
Newbie
Toni SavageNewbie
asked in Ask a question.

adding second phone

Can I add Another phone to my existing account

2
Kash
iD Mobile Employee
1 year ago
Mike Bogod
Newbie
Mike BogodNewbie
asked in Ask a question.

what is cheapest way to use roaming on a cruise in ASIA

I am going for a two week cruise in Thailand and Indonesia and would like to contact home, I have unlimited roaming in the EU, but understand that this cannot be used in Asia, what is the best / cheapest way to do this

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
SeanWKNewbie
asked in Ask a question.

After more than 2 week SIM still not arrived

I’ve not been sent any dispatch or tracking information.I cannot get into ‘My iD Account’ and can’t reset my password.I don’t know my ‘new’ phone number!  

7
Kash
iD Mobile Employee
1 year ago
Gary Fox
Newbie
Gary FoxNewbie
asked in Ask a question.

Refer a friend

Is the refer a friend still available 

1
Kash
iD Mobile Employee
1 year ago
E
Newbie
ElainerNewbie
asked in Ask a question.

Sim card stopped working

Hello, my sim card has just stopped working, when I'm outside I can't use anything at all it says no sim and can only make or receive calls with WiFi calling, my text messages aren't coming through and my data doesn't work, I haven't changed anything at all it just stopped working a few days ago. I have looked at all the help things and done everything it says will fix it but nothing works, I can't get hold of anyone just to get a replacement sim please could someone from Id mobile message me

10
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
stevelutherNewbie
asked in Ask a question.

Unable to register on mobile app as iD mobile number not recognised

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.I have tried entering my initial iD Mobile number prior to the porting across of my old number and the app does recognise this, but the next step is that a security code is sent to this number, but I do not receive this code and cannot proceed with the registration process.How do I resolve this issue?

3
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
Liamg12Civilian
asked in Ask a question.

order processing - how do I track this?

Hi I’ve just put through a order and it says it’s now being processed. Does that mean I’ve passed the credit check as I’m a little confused 

2
Mohammed
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Legal stuff.

March Community Newsletter Giveaway T&C's

1. To enter this promotion, you will have to register to the iD Mobile Community and answer the question on the corresponding topic thread: "Our top hidden phone features".2. No purchase necessary.3. The closing date for entries is 23.59 (GMT) on 24th March 2023. The prizes to be won as follows:4. One prize will be awarded: One £100 Currys Gift Card5. This promotion is open to all UK residents aged over 18 years (except for employees and their families of the Promoter and their group of companies, agents (including affiliates), suppliers and anyone connected with this promotion).6. Only 1 entry per person is permitted, duplicate entries will not be entered into the draw.7. The Promoter may, in its absolute discretion, disqualify any entries which it feels do not comply with these terms and conditions or where any form of bad faith is suspected.8. The entry must be submitted personally by the entrant. Entries by third parties, collective entries or multiple entries will be disqualified.

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Nikhil P
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

6 women who changed the tech world

The 8th of March is known globally as International Woman’s Day, and to celebrate the occasion this year, we’re giving you an overview of just a few women that have had a significant impact to the world of tech, and as a result our daily lives. Did you know that the very first computer programmer was a woman? And without the work of some brilliant women, it’s unlikely that we’d have everything from Wi-Fi to men on the moon. So, to celebrate International Women’s Day and to give an overdue shout out to overlooked genius, here are 6 women who have totally changed tech.Telecommunications: Dr Shirley JacksonNot only was Jackson the first black woman to ever earn a PhD from the Massachusetts Institute of Technology (MIT), but her research into theoretical physics has led to some of the key things our modern world couldn’t function without. Whether it’s touch tone telephone, solar cells or fibre optic cables, Dr Jackson’s impact on the world of tech is hard to overstate.WiFi: Hedy LamarrMost

9470
Nikhil P
iD Mobile Employee
1 year ago
Clahan
Newbie
ClahanNewbie
posted in Ask a question.

upgrade 2nd phone

Hi       I have a contract for my son in my name i need to check when i can upgrade his phone is not showing on my account

1
Tom
iD Mobile Employee
1 year ago
Janice Hall
Civilian
Janice HallCivilian
asked in Ask a question.

new sim

I have just upgraded to a new tariff and was sent a new SIM card. This has a new number and I want to keep my old ID number. I have tried live chat but it could not help. When I tried activating new sim it says already activated. Please help to keep old number 

2
Tom
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Connect a phone and smartwatch

Think of a smartwatch as a phone on your wrist. At a glance, you can get all the information you need – just as long as it’s connected with your actual phone, of course…The exact method for doing this differs by brands, so let us take you through all the big names one by one. We’ve got instructions on connecting the Apple Watch, Galaxy Watch, Garmin Watch or Huawei Watch to your smartphone…Connecting an Apple Watch to your iPhone These steps will help you pair any Apple Watch from Series 4 with iPhone 6s or later (as long as it's running the latest iOS version).1. Turn on your iPhone’s Bluetooth and make sure you’re connected to a Wi-Fi network.2. Turn on your Apple Watch and wait for it to boot up.3. When you see ‘Use your iPhone to set up this Apple Watch’, tap ‘Continue’. If you don’t see this message open the Apple Watch app and tap ‘Start Pairing’.4. Use your iPhone camera to centre the watch face, then wait for a message saying your Apple Watch is paired.5. Choose ‘Set up Apple W

30670
Nikhil P
iD Mobile Employee
1 year ago
Louise Pimm
Newbie
Louise PimmNewbie
posted in Ask a question.

Unable to enter account number to record referral - link broken

I was referred by a friend and received the email before everything was set up telling me I’d need to click on a link and enter my account number.Now I’ve got an account number, I’ve clicked the link and it’s broken - showing the following error message:The requested URL was rejected. Please consult with your administrator.Your support ID is: 10498534594376256665I can’t find a live chat or support email anywhere - hoping someone from ID can send a new link?Thanks….

4
Tom
iD Mobile Employee
1 year ago
S
Newbie
SarahlouiseNewbie
asked in Ask a question.

VAT

I have just upgraded to iphone 14 £43.99 a month.I have two separate contracts and viewing previous bills the total includes VAT it also states this when you sign up that monthly price includes VATMy first bill on the new contract came in at £49.57 and my next bill is £61.35. I have my usuage cap set to zero so there are no other charges! Anyone else encountered this problem? Obviously my bill is incorrect and as you cant speak to anyone i am at a loss what to do. 

3
Lauren
iD Mobile Employee
1 year ago
XHannahx XRebeccax
Newbie
XHannahx XRebeccaxNewbie
asked in Ask a question.

Signal problem

I have service when I am connected to my WiFi but the second I am no longer on WiFi my service is gone and I cannot seem to connect via my mobile data.  Why is this happening and what can I do? 

2
Lauren
iD Mobile Employee
1 year ago
Lucy Southerton
Civilian
Lucy SouthertonCivilian
asked in Ask a question.

Using my phone in America

I am from the UK, and love ID. However, now I am working on a cruise ship that is sailing around Miami and the Bahamas. Of course my ID package does not work here so what can I do? Do I need to get a new sim or is there an add on I haven't seen?Thanks 😊 

2
Lauren
iD Mobile Employee
1 year ago
anne28june
Newbie
anne28juneNewbie
asked in Ask a question.

Won’t accept email

I was previously with ID. I now have a new ID sim, which is working fine. However, it won’t let me register on the app as I only have 1 email, the one I used on my previous ID account. What can I do? Is there a way of getting rid of my old account?

4
Lauren
iD Mobile Employee
1 year ago
J
Rookie
Justin2304.Rookie
asked in Ask a question.

How do I add a second contract to my account

I previously bought a sim only contract for my son and set this up under my name for him as he is under 16. My own contract has finished with another provider and now taken out a new sim only contract for me. How do I now set both up together under one account so I can see both? Thanks, Justin

3
andewhite
Legend
1 year ago
A
Newbie
arcallNewbie
asked in Ask a question.

Wi-Fi calling keeps dropping out

I have a Huawei P Smart 2019 which is on the list of supported phones for Wi-Fi calling on ID Mobile. Wi-Fi calling also worked flawlessly on Asda Mobile for me.However I have been on ID mobile a few days now, and Wi-Fi calling regularly drops out every few minutes to airplane mode. It usually re-connects to Wi-Fi calling within 30 seconds, but why does this keep happening?I have posted an example video below of one of the shorter drop-outs. I keep airplane mode enabled at home to force WiFi calling (bad mobile reception area).  

6
A
Newbie
1 year ago
S
Newbie
shoozpupNewbie
asked in Ask a question.

phone with split personality! (Different number after port on texts)

I’m guessing that this is a porting issue but...... I just took out a new contract and got a PAC code from my old network to keep my old number. I got a text from ID saying my number was transferred and it shows up on my dashboard when I log into ID online or with the app. When I make calls it’s all rosey, my name and transferred number show on the recipients phone, and I can call my phone with the transferred number. Texting on the other hand.....they are sent and received from the original number that the SIM card had, and that number also shows up in settings associated with text messages and my various ‘i’ accounts, and also on the details of my phone under the devices associated with my iCloud account. As it’s attempting to use two numbers on one phone I can only assume that the porting of the number hasn’t worked properly unless anyone knows better! Thanks, Dan

27
Mohammed
iD Mobile Employee
1 year ago
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