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5454 Topics

R
Civilian
rjgcCivilian
asked in Ask a question.

switching 5 contracts from another provider

I am looking to transfer 5 mobile numbers over from another provider, do I have order 5 sim first then provide PAC code after I have purchased the new sims idmobile?

2
Mohammed
iD Mobile Employee
1 year ago
P
Novice
PowerhousNovice
asked in Ask a question.

£100 Curry's voucher not received

I've recently switched to ID and saw online a promotion for a £100 gift voucher. Received the phone last week but no gift card included.There is no information anywhere on how to redeem, and on the website it states it will be sent with the phone. There's no one to speak with online, and I cant even get on the live chat as it always states "busy".Sooooo annoying as I was going to use that voucher to buy new earbuds for the phone. Looking online it seems quite a few people have the same issue...seems odd that there are so many forgotten gift cards and they are incredibly difficult to chase and resolve. Is anyone else having the same/similar issue? I'm curious to know how many people this has affected and how you've managed to resolve it, as I've got absolutely nowhere

24
Mohammed
iD Mobile Employee
1 year ago
L
Novice
legerdemainNovice
asked in Ask a question.

Pixel 7 Currys £100 Black Friday Voucher

Hi,I joined iD during Black Friday, and purchased a 100GB data Pixel 7 plan that had a £100 Currys Gift Card promotion. It has been a month since, and I have not received the card, nor any update on it and that seems to be a recurring theme throughout the community.Like many others I joined iD and that specific plan largely due to this promotion, and I am quite disappointed in the way iD have handled this. Are any of the forum staff here able to help clear this up or shed some light on the situation?

12
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lottie1989Newbie
asked in Ask a question.

how can I contact someone?

Is there a number to ring as nobody gets back to you on here it's a joke!! 

3
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
Keith BNewbie
asked in Ask a question.

ID Mobile failed to supply voucher

I signed up for an IDMobile Sim only deal in Sept 22 and they promised me a £40 voucher for Amazon, Uber Eats or Tesco Giftcard. They have now reneged on the deal and are refusing to honour it. Has anyone else had the same experience?  

3
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
edwar368Newbie
asked in Ask a question.

Upgrade to Monthly sim only but keep number?

I am at the end of my contract and have received an email offering me upgrade options.  When I go to the web site and look at my upgrade options, I want to choose one of the Monthly SIM only deals and it tells me it will “tell me how to keep my number at checkout”.  However there it tells me to use a PAC code.   Other articles I have read on here say that you cannot do an internal PAC, please confirm.  The Web page is VERY misleading in this area.  Can it be done - If it cannot why does the upgrade pages offer me this option and tell me I CAN keep my number?

2
Mohammed
iD Mobile Employee
1 year ago
Mark66
Newbie
Mark66Newbie
asked in Ask a question.

Still no Curry's Voucher

I have still not received an email from Currys or ID with the £100 gift card. It has been over 30 days from the promotion end date?

7
Mohammed
iD Mobile Employee
1 year ago
J
Rookie
JPE23Rookie
posted in Ask a question.

Currys Gift Card (Pixel 7) Voucher received - roll call

I received mine this morning.Have you?

2
Nikhil P
iD Mobile Employee
1 year ago
K
Newbie
KimbertNewbie
asked in Ask a question.

sim only without contract

I’m looking at getting a sim only, without being tied to a contract.do you offer these? 

10
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

How much mobile data do I need?

Even if you’re on a budget, you can get a mobile plan with a lot of monthly data. There are also some great SIM only deals around at the moment.To help you make the most of lots of data on your phone, we’ve rounded up all you need to know below.What is mobile data and how does it work?When you’re not connected to a Wi-Fi network, your phone is most likely always using up mobile data (unless you’ve turned data off). For example, email and messaging apps such as Gmail and WhatsApp refresh in the background, and as soon as a message comes in, it’ll use data (although they tend not to use that much unless you’re receiving a picture or video). If you use your phone to play online games, scroll through Instagram or TikTok, steam movies or music, these will use up a fair bit of data. Before you start working out how much data you need, here’s a quick reminder of the numbers behind the letters.MB stands for a megabyte. 1024 kilobytes, in other words. GB stands for a gigabyte. That’s 1024 megab

21741
N
Newbie
1 year ago
C
Rookie
CancuniaRookie
asked in Ask a question.

ID Mobile SIM won't work in Huawei B535-232

First Post on here, so not 100% sure where it should go. As per the title, I have a Huawei B535-232, it works fine with a Lebara SIM, and looks to work ok with a Three SIM, but the iD Mobile SIM is not recognised by the router. I wondered if anyone else has had this problem or if anyone knows if there’s anything special / unique about the iD Mobile SIMS? Thanks

31
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
JulesEatwellNewbie
asked in Ask a question.

Are your sims compatible with ReoLink security cameras?

Hello,  I’ve just purchased the Reolink Go PT Plus security camera, and need to buy a Nano Sim card that supports ‘WCDMA & FDD LTE’. Would your SIM cards work please? Thanks,  Juliette

1
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AS1966Newbie
asked in Ask a question.

Identity fraud and royal mail disruption

Last month, someone committed Identity fraud and set up two phone contract (one with Tesco's and one with ID mobile & Currys). I reported the fraud to tesco mobile who where able to resolve the issue and Currys in-store (ID mobile sister company) and was under the impression that both Currys and ID mobile would investigate the fraud further. I today received a final demand notice from ID mobile which arrived a week later than the posted date and received.There is no way to email ID mobile directly so can we resolve this issue through the community Action fraud number;NFRC230105598353

2
Mohammed
iD Mobile Employee
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
Laney46
Newbie
Laney46Newbie
asked in Ask a question.

how crap are ID

Probably the worst network as far as getting customer service, their talk bot is rubbish and when you eventually get to the chat line they cannot do simple things.Stuck in a 12 month contract, cant wait for it to end, what a shambles of a company, i would be embarrassed to admit to anyone that i worked for them. Feel sorry for their employees, having to operate such a crap system. 

5
Laney46
Newbie
1 year ago
T
Rookie
TippersRookie
asked in Ask a question.

Where are the Currys £100 Gift Card

Hi ID Mobile,I have seen many threads regarding this. I am also one of many who have made a qualifying purchase of Google Pixel 7 phone and complied with the terms and conditions. I have also surpassed the 30 day post qualifing periodPlease can you confirm the following.1) My quilfied purchase 2) What specific date I will be receiving my Gift Card.I am currently engaged with legal advice, regarding "breach of contract" who have asked me to clarify the above to points.Kind Regards Ryan  

6
Tom
iD Mobile Employee
1 year ago
Jamiecannotlogin
Civilian
JamiecannotloginCivilian
asked in Ask a question.

Cannot register- stuck in an impossible loop

Insterted the SIM and downloaded the app, tried to register and get a ‘oops the details you entered are incorrect’ try to reset with forgot usernam password and get a ‘something wasnt quite right’ message and can do nothing else Very annoying, I know when i was born, I know my name. Any help greatfully received

3
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TiffanyjayneNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

3
Mohammed
iD Mobile Employee
1 year ago
Daniel Provis
Newbie
Daniel ProvisNewbie
asked in Ask a question.

Pixel 4a (5G) Turn off 5g

Hi Everyone,I am hoping someone here will be able to help me. I have a Pixel 4a (5G). Wherever it connects to a 5g network I have issues with making phone calls and network drop out. I wanted to turn off the 5g part and stick with 4g which seems to work seamlessly.I have googled how to turn of the 5g but all of the guides show options in the menu that I cannot see. It seems as though ID have hidden some of the options.Any help will be gratefully received.All the bestDaniel 

8
Mohammed
iD Mobile Employee
1 year ago
F
Newbie
fred bloggsNewbie
asked in Ask a question.

Ludicrously high out-of-contract data charges

I pay for my daughter’s phone, on which she gets 5GB data a month. For emergencies I enabled a £5 extra usage cap. Every month she uses all 5GB plus the cap. I’ve looked at the bills and I get 5120 MB included. She has used 5170 MB and that’s charged at £5. So I’m paying £5 for 50 megabytes! That’s what, a couple of songs?! I ‘assumed’ (stupid me) that the extras would be charged at a reasonable rate. As it is, I’m paying £5 extra to ID every month for effectively nothing. I have set the cap to zero and recommend other users do the same. (I am in a contract, title should say ‘above contract’ or something)PS if you’re wondering why I’m called Fred Bloggs it’s because it’s the only name I could get to work - I put a dozen names in the registration box and every one said ‘Your username contains restricted text’ but didn’t tell me why - I was just using letters, or letters and numbers. Rant over, thanks!

3
Mohammed
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Smartphones, smart features.

2022 was another brilliant year for smartphones. We got fresh releases from all the big names. Apple, Samsung, and Google all dropped their latest and greatest models. Plus, Motorola and Oppo popped up with some top phones of their own. And with new phones comes a bunch of exciting new features. Here are just a few of our favourites…iPhone 14 Pro - Your private islandApple’s iPhone 14 Pro is a big improvement on the iPhone 13. And that’s partly down to the brand spanking new ‘Dynamic Island’. This pill-shaped block sits at the top of your screen and replaces the physical notch from older iPhones.The island is your go-to information hub. Quickly view your important alerts and interactions when waking your phone. See what track is playing. Check the weather. Keep an eye on a timer while you cook. You can do it all without having to open a specific app. It makes everything quicker and so much easier.Your Insta-game gets a boost too. Snaps will sizzle thanks to the first ever 48-megapixel

25790
Nikhil P
iD Mobile Employee
1 year ago
C
Newbie
ChivellNewbie
asked in Ask a question.

pixel 7 purchased still waiting on my voucher gone 30days

I am still waiting on my £100 voucher from my pixel 7 purchase and it's been over the 30days as per the terms. Please can you let me know when it will be sent. 

14
Tom
iD Mobile Employee
1 year ago
H
Novice
Henry JonesNovice
asked in Ask a question.

Where to complain online - missing button / link

Where is the ‘making a complaint online’ button on this page? … anyone?https://www.idmobile.co.uk/help-and-advice/complaints-procedureScreenshot below to highlight a missing button perhaps? 

5
H
Novice
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

iD Mobile wins big!

With iD Mobile, you’re onto a winner. But don’t just take our word for it. We won big at the Trusted Reviews Awards 2022. So, sit back and relax, as we announce the gongs we took home on the night.Who are Trusted Reviews?They’re one of the most respected tech review sites out there. And for good reason. They’ve been going since 2004, and review over 1000 products and services every year. That makes them one of the largest tech reviewers in the UK. With millions of users, its many people’s go-to website before they take the plunge on a new gadget.Their team is made up of experienced writers and tech specialists. They’ve got years of joint knowledge on smartphones, computing and everything in between. Plus, they’re fully independent. That means their advice is unbiased. And you can trust it completely.What are the Trusted Reviews Awards? Every year, Trusted Reviews take a moment to recognise the best gear and brands from the past 12 months. And as part of the awards, there’s usually a bu

6640
iD Mobile
iD Mobile Employee
1 year ago
S
Newbie
ScowyNewbie
asked in Ask a question.

Refer a friend claim time

I cannot find a link to claim any vouchers, it must be very well hidden in the system. It has been since August that i refered a friend. How long do i have to wait, my friend has paid 3 bills now.  correction 4 bills now.

7
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?