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5459 Topics

R
Newbie
RaduRSNewbie
posted in Ask a question.

I need to cancel my current contract

Hi   I need to cancel my 1month contract because I bought a phone with 24 months contract with id. Can we sort this out please ?  

2
Kash
iD Mobile Employee
7 months ago
W
Newbie
withers_jakeNewbie
asked in Ask a question.

Existing contract upgrade issue.

Taken an upgrade on my existing contract. My old sim is disabled this morning and new one hasnt arrived. My phone will not register to make calls. Cant use the service what can I do ?

3
Kash
iD Mobile Employee
2 months ago
Karl Hunter
Newbie
Karl HunterNewbie
asked in Ask a question.

Port not happened. Utter shamblew

Their motto 'we are a company that care', erm that's far from the truth.***18th Dec- heard nothing again had to again go on live chat to be told same story and that they don't know why a manager has not called back. Also lost a 3250 order today as someone thought i was out of business as its been disconnected. Disgusting **17th Dec - still nothing. Shambles however payment is coming out TOMORROW. WTF*further update spoke to them on phone 15 December for manager to ring me told would be within 24 hours - NOT HAPPENED At the minute a joke of a company. This is the email i sent after speaking with someone on Wednesday. When i spoke to them i was told said they would get it sorted in 48 hours (after seeing below more time and me being reasonable). 48 hours later their response is we want another 72 hours. 😡😡😡😡Email Summary :December 3rd placed order Switch date was meant for December 8thI communicated firstly on the 8th at 1730 to be told to wait until after 6pm and it would be done, t

6
P
Rookie
4 months ago
T
Newbie
Trident49Newbie
asked in Ask a question.

Changing billing details, no login details for the app

Hello I am stuck in an awkward situation with a direct debit for a phone contract for my Mum. This was setup last summer, I have little details on how long the contract duration is or anything else, but I expect it will be for another 12 months at least. I have never received any emails etc from ID Mobile, I would assume this is sent to my Mum, so have little details on the contract.I do not have the ID Mobile app and I believe am unable to create an account without using my Mums phone number (the phone being debited for) - unfortunately relationship with my Mum has recently broken down with me left paying for her phone, so myself simply asking her to change payment details through the app is something I wish to avoid if possible. I would like to transfer payment of the direct debit from my bank account to her’s, is this only possible through the ID app? I believe the contract is in my Mum’s name whilst the direct debit is coming from my bank account.  Any advice or help appreciated!  

6
Kash
iD Mobile Employee
2 months ago
Danielle Magee
Civilian
Danielle MageeCivilian
asked in Ask a question.

text message wont send

I have added a new contact and have tried to text message them but the message is failing to send. How do I fix this?

8
Lauren
iD Mobile Employee
7 hours ago
D
Newbie
DanLegNewbie
asked in Ask a question.

Cant setup voicemail, 'mailbox name' not recognised

Hi I'm trying to setup my voicemail for the first time and its asking me to enter a 'mailbox name' followed by the hash key, but when I say my name and press hash it says mailbox name not recognised and hangs up after 3 attempts, please help?

1
Kash
iD Mobile Employee
3 months ago
I
Civilian
IrishRoverCivilian
asked in Ask a question.

iD mobile 3 year address history.

Spoke with team on X

2
Kash
iD Mobile Employee
2 months ago
Aleksandra Grynczyk
Civilian
Aleksandra GrynczykCivilian
asked in Ask a question.

no singal and no service-new sim card

Hi,I’ve switched number from giffgafff to ID but I don’t have a signal. Help desk in curry’s provide me for new SIM card but this one doesn’t work as well. I’ve tried to restart my device couple times but nothing help. Could someone help me? 

2
Kash
iD Mobile Employee
26 days ago
milleniumaire
Newbie
milleniumaireNewbie
asked in Ask a question.

Why can't I use wifi data?

I have a Samsung A53 5G mobile and for the first time ever I have exceeded my mobile data allowance.  I understand why this has happened and can see that both my mobile data and wifi data are very high this month.I’m at home and connected to my home wifi, so even though my mobile data allowance has been exceeded, meaning I can no longer use mobile data, I’m also being blocked from using wifi data.  Chrome is showing there is no internet connection.Is this ID Mobile blocking my home wifi access via my phone or is this a mobile setting that I need to change to allow me to continue to use wifi, even though I’ve exceeded my mobile data allowance?This is urgent as I need to be able to monitor my elderly parents who both have advanced dementia, via Ring cameras/doorbell that was recently installed.  This is the cause of my high data usage.

3
Kash
iD Mobile Employee
3 months ago
Patricia Vespucio
Newbie
Patricia VespucioNewbie
asked in Ask a question.

Wrong PAC

I have been given a PAC number which is not being accepted. Please send another. 

7
Kash
iD Mobile Employee
3 months ago
D
Newbie
disgruntleduserNewbie
asked in Ask a question.

Unable to upgrade to Phone

HiFirst of all I have been with ID mobile for approx 5+ yearsI have 3 SIM only contracts in my name they have been going for at least 1 year I recently thought I would upgrade to an S24 Ultra However I have been told I am not able to and I can only upgrade to a phone worth £29.99 a month! So I am now considering taking my sims and contracts else where?It makes no sense, as if I started a new contract with ID I would be able to get the phone? Please advise? 

6
Tom
iD Mobile Employee
2 months ago
Dmiller84
Civilian
Dmiller84Civilian
asked in Ask a question.

Data in Israel

Hello,Can I buy data roaming add-on so I can use a packaged amount of data when I’m in Israel for a week?ThanksDan

2
Kash
iD Mobile Employee
6 months ago
R
Newbie
roanbpNewbie
asked in Ask a question.

Poor Signal

Hi there, When I started my contract I made sure I had signal at work (says 4g both indoor and outdoor and 5g outdoor) I have checked with 3 there is no maintenance and no issues in my area they also say i have signal here.However ever since I started my contact I have been unable to use mobile data indoors or outside at all at this location, cant even load google. This is the same on two phones and works other places when i have full bars but ether the map is wrong and my area isn't covered by you or there is something wrong on your end.  My postcode is OX1 3UQ, i put a call in may/june last year and told there were planned works, no works have been carried out and nothing is planned on three or your website.My question is this going to actually be resolved anytime soon or shall I look elsewhere for my phone services?

6
Kash
iD Mobile Employee
3 months ago
M
Civilian
MichelemorrowCivilian
posted in Ask a question.

order a replacement sim card

I need a replacement SIM card and can’t get onto the live chat. Thanks Michele [REDACTED]

1
Tom
iD Mobile Employee
3 months ago
Mark Chadwick
Newbie
Mark ChadwickNewbie
asked in Ask a question.

Other ways to verify identity for sim activation

Unfortunately we have lost a sim and coincidentally access to the listed email address. How can we activate the replacement sim (which I have collected from Currys)?

5
Kash
iD Mobile Employee
3 months ago
Mollie Pike
Newbie
Mollie PikeNewbie
asked in Ask a question.

My number has still not transferred

It’s been over a week now I got my new phone and my phone number has not been transferred. I used a PAC code and it was working for a day or so but now it’s reverted back to the temporary number?I had the text confirmation that it had switched but it hasn’t?Please can someone help me 

2
Tom
iD Mobile Employee
3 months ago
R
Newbie
RubierooNewbie
asked in Ask a question.

pac code error

Hi,I wonder if someone can help me please. I upgraded my phone on Friday from 02 to id and I've tried to port the number and it comes up pac code or mobile number error.Not sure if the pac code was entered into the form by the man at PC World already.  I wondered if someone from id mobile could come back to me and check to see what is happening.  I can't lose my old number as have important contacts that have it. Thanks 

2
Mohammed
iD Mobile Employee
2 years ago
J
Newbie
JmaranonNewbie
asked in Ask a question.

additional payment came out - need refund

I had to make a payment to close the account and I ended up paying twice as the online pay system didn’t confirm my first payment. Can I please get a refund for the second payment, 

4
andewhite
Legend
1 year ago
M
Newbie
Mark NicholsonNewbie
asked in Ask a question.

ID Mobile Credit Default of £62 Despite Cancelling in 14 Day Window

Unfortunately it seems I am not alone in finding myself in this ridiculous situation.I took out the service May 2016, and then cancelled within the 14 day window via email - i can evidence this with an email chain.I was then surprised to discover a default of £62 on my account only today following the checking of all credit reference agency records.Can I get someone from customer service to resolve this as a matter of urgency please?  

2
andewhite
Legend
2 years ago
Sahira Nurmamade
Newbie
Sahira NurmamadeNewbie
asked in Ask a question.

Can´t make calls

Hello, I can´t make calls from my mobile. Already restarted my phone and the problem remains. Thank you

7
Mohammed
iD Mobile Employee
2 years ago
CliveStoddart
Newbie
CliveStoddartNewbie
asked in Ask a question.

Delete a post on the Community

How do I delete a post in IS Community?

2
Mohammed
iD Mobile Employee
2 years ago
D
Civilian
dazgemoCivilian
asked in Ask a question.

Cancellation due to poor signal

I have been having trouble with poor signal quality for many months now. I upgraded to the Samsung s20 Fe and since then have received frequent call drops,  almost every call, and poor data service.This have had a very negative impact on my experience with ID.All settings have been checked and the phone has been set up correctly. I would like to cancel my account using my right to cancel under the supply of goods and services act 1982. Please advise me of the procedure 

1
WelshPaul
Legend
2 years ago
T
Newbie
terrywaineNewbie
asked in Ask a question.

Cancel leaving and new deal.

I would like to cancel leaving ID and discuss the deal shown on my account, but there is no Live Chat. What can I do?

1
andewhite
Legend
2 years ago
Neil L
Civilian
Neil LCivilian
asked in Ask a question.

network issues

I am having issues with the network, I very rarely get over 1 bar and 3G/4G are really poor. Today I got 5G for the first time and it was so slow. After being a Vodafone customer for the last 3 years it feels like I’ve gone back in time 10 years. Any help available ??

1
Kash
iD Mobile Employee
2 years ago
A
Civilian
AcjdCivilian
asked in Ask a question.

direct debit set up asking for payment

My direct debit has been paid and not due for a few days for this month However it is saying I need to make a payment before my next direct debit is taken. I have checked my bank and it is still set up, any ideas?? I don't want it coning up I haven't paid when I haven't changed anything and it all appears to be correct.Thanks 

1
andewhite
Legend
2 years ago
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