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5465 Topics

C
Newbie
CardiffQuestionNewbie
asked in Ask a question.

Sim Only Plan for Daughter

Hi. I've identified a sim only £6 contract for my daughter for her first mobile phone. I am an existing customer with you and have my own contract. How do I get my daughter this sim only contract without impacting on my own contract - my worry is that the system may think I want to replace my existing contract with this new one for my daughter. I want a new contract for my daughter to run alongside my existing contract. Can I have two contracts assigned to me? Thanks. 

4
S
Rookie
1 year ago
J
Newbie
JamesxNewbie
asked in Ask a question.

How do I track my order?

How do I check order status 

9
Tom
iD Mobile Employee
6 months ago
Annabel Hilson
Civilian
Annabel HilsonCivilian
asked in Ask a question.

how do I submit a complaint

I raised a complaint only to receive an email from them to say I had to phone.  Apart from the fact that they clearly don’t want a record of my complaint, I was on hold for 15 minutes and counting with no reply.  Why is there no email contact?  How do I speak to someone?  The live chat doesn’t seem to exist and this forum is the only resource I can find.  I’ve no idea who I’m even messaging; are you the company or just fellow users?  What crap service

1
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lottie1989Newbie
asked in Ask a question.

proof of purchase

Hi I need help to claim my Samsung chromebook. I can't find my invoice and what I need for proof of purchase. Also no option to live chat! I'm new to this company and already stressed out with it. 

12
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
CononNewbie
asked in Ask a question.

SAMSUNG GALAXY S21 FE - Promised yet not found on claim offer page?

When I purchased my phone on the 17th December, part of the reason I did was because of the cashback of £100 promotion, and so I purchased the phone, yet for some reason I cannot see the claim offer on the claim offer page active nor in the expired section. I can only think of only one explanation, that I was lied too. Being the cautionary person I am, luckily I screenshotted the page just in case this would happen.Please can we fix my issue of which I am entitled and eligible for. Thank YouEDIT: I ended up figuring it out myself by going to the samsung promotion page, for anybody else who needs it https://2021.samsungpromotions.claims/20_days_of_christmas/en-GB

3
Mohammed
iD Mobile Employee
1 year ago
ChrissiStreeter393
Newbie
ChrissiStreeter393Newbie
asked in Ask a question.

Not recieved £100 voucher with Samsung S22 Ultra

Hey! I was wondering when I would receive the £100 currys voucher that was part of my upgrade package for my Samsung galaxy S22 Ultra I have read the e document but don't understand how you have worded it...Was it supposed to come with the phone or come separately? Kind regards,Chrissi

8
Mohammed
iD Mobile Employee
1 year ago
C
Newbie
ClaireemNewbie
asked in Ask a question.

Currys voucher no recieved

I have not received my £100 Currys voucher, as per the terms of the contract. I need it by tomorrow or I would like to cancel my contract please.

6
Kash
iD Mobile Employee
1 year ago
T
Rookie
TippersRookie
asked in Ask a question.

Where are the Currys £100 Gift Card

Hi ID Mobile,I have seen many threads regarding this. I am also one of many who have made a qualifying purchase of Google Pixel 7 phone and complied with the terms and conditions. I have also surpassed the 30 day post qualifing periodPlease can you confirm the following.1) My quilfied purchase 2) What specific date I will be receiving my Gift Card.I am currently engaged with legal advice, regarding "breach of contract" who have asked me to clarify the above to points.Kind Regards Ryan  

6
Tom
iD Mobile Employee
1 year ago
C
Newbie
ChivellNewbie
asked in Ask a question.

pixel 7 purchased still waiting on my voucher gone 30days

I am still waiting on my £100 voucher from my pixel 7 purchase and it's been over the 30days as per the terms. Please can you let me know when it will be sent. 

14
Tom
iD Mobile Employee
1 year ago
Karen Wookey
Newbie
Karen WookeyNewbie
asked in Ask a question.

sim sent to old address

I changed to a sim only contract but my new sim is being sent to my old address. I've changed it in the app but looks like it's too late! Not sure what to do... 

1
Tom
iD Mobile Employee
1 year ago
Mark66
Newbie
Mark66Newbie
asked in Ask a question.

Still no Curry's Voucher

I have still not received an email from Currys or ID with the £100 gift card. It has been over 30 days from the promotion end date?

7
Mohammed
iD Mobile Employee
1 year ago
K
Newbie
KirstykiwiNewbie
asked in Ask a question.

Phone fault and lack of refer a friend vouchers.

I'm so frustrated with iD mobile atm. I have NEVER experienced "customer service" by asking a "community of other users" for help? Firstly, I took out a 24M plan with the Samsung S22 in mid September. Within the 1st week I noticed some calls sounded very tinny and I was unable to hear the other person but I just put it down to possibly being a bad connection or poor signal. It became more frequent and happens regularly now, and it also started happening when listening to music on loudspeaker (while on WiFi so not relying on data or signal) and I can now confirm the speaker on the phone is damaged. This is a manufacturing fault so I want to know how I go about having my phone either replaced like for like or repaired?Secondly, I was referred to iD by my partner so I got a code, followed the link when I set up my account, entered my account number via the link you sent me within the 14 day period etc and received a confirmation email letting me know I'd get another email once our Currys

1
Tom
iD Mobile Employee
1 year ago
Sam Purches
Newbie
Sam PurchesNewbie
asked in Ask a question.

£100 Voucher not received.

Hi I haven't received my voucher and it's now past the 29th as previously advised to wait till.    

7
andewhite
Legend
1 year ago
Matt Ford
Newbie
Matt FordNewbie
asked in Ask a question.

text failing and wrong number coming up

Hi, I have switched my number over (a few weeks ago now) and since then all of my text say they fail and end up being delivered by a completely different number any ideas??

1
Tom
iD Mobile Employee
1 year ago
J
Rookie
JPE23Rookie
asked in Ask a question.

£100 Currys Voucher - link from Money Saving Expert - SCAM?

I ordered my Pixel 7 on the 19th November through an affiliate link on MSE’s phone finder tool. I was told that I’d get a £100 Currys Voucher, and that’s the ONLY reason I joined this god forsaken network. Why am I yet to receive my voucher, 30 days AFTER the promo has ended?

7
Mohammed
iD Mobile Employee
1 year ago
A
Rookie
Andy WattRookie
asked in Ask a question.

Pixel 7 Currys voucher

Having followed numerous previous posts with conflicting information being provided I've waiting until today for my curry's voucher via email and still nothing.ID mobile the ONLY reason I chose this contract was the voucher as I was planning on using it towards a soundbar.Can you confirm when my voucher will arrive?  I took my contract during the November promotion so have waited as per the previous guidance until today. 

21
Mohammed
iD Mobile Employee
1 year ago
L
Novice
legerdemainNovice
asked in Ask a question.

Pixel 7 Currys £100 Black Friday Voucher

Hi,I joined iD during Black Friday, and purchased a 100GB data Pixel 7 plan that had a £100 Currys Gift Card promotion. It has been a month since, and I have not received the card, nor any update on it and that seems to be a recurring theme throughout the community.Like many others I joined iD and that specific plan largely due to this promotion, and I am quite disappointed in the way iD have handled this. Are any of the forum staff here able to help clear this up or shed some light on the situation?

12
Mohammed
iD Mobile Employee
1 year ago
D
Newbie
DeeDeeDeeNewbie
asked in Ask a question.

New iD Mobile account on my credit score

Hello, I’ve just had notice on my credit score that I have a new account with iDmobile.  I don’t recognise this - has anyone else had this issue? 

2
Tom
iD Mobile Employee
1 year ago
Martin Cruickshank
Newbie
Martin CruickshankNewbie
asked in Ask a question.

still billed under old plan

Down graded my plan to sim only 24th November. Paid old plan amount on the 8th December. Received an email today notifying me that I will be billed again in January for old plan amount. The last pdf bill says I am in credit?

3
Mohammed
iD Mobile Employee
1 year ago
Woody3112
Rookie
Woody3112Rookie
asked in Ask a question.

bills

I’ve got a sim only it’s £12 a month and the bill is over is it normal for them to put 20% vat on the bill I’ve got it capped at 0 I’ve not been abroad it’s only meant to be £12 don’t get it the bill before never had it on but this one has 

1
Kash
iD Mobile Employee
1 year ago
D
Newbie
Downsey68Newbie
asked in Ask a question.

Data roaming off

Been to Vietnam and Cambodia, turned off data roaming and mobile data. Smart watch kept telling it's connected to a phone that is roaming. Would check each time but still off in the settings. Just been on the id mobile app and I have £75 of extra charges. I was unaware you can put a cap on this, which I have done although it's too late now. Also while scrolling through on the app it says I have roaming on ! I have now turned this off and it says pending. Can this override my settings? I have never had any problems when I was with EE but just moved to id.Thanks 

1
Kash
iD Mobile Employee
1 year ago
S
Newbie
Sulemank1Newbie
asked in Ask a question.

Minus in my billing

So I got an upgrade and my monthly changed from £62.28 to £10.00 sim only contract. I’m confused because for some reason on my billing it says £-26.11. What does the minus mean? 

3
Kash
iD Mobile Employee
1 year ago
Z
Newbie
ZedriderNewbie
asked in Ask a question.

No New Contract Confirmation.

I signed up for a new sim only contract yesterday. However, I have not received any confirmation email or order number. There is also no sign of the 1p credit check pending on my account. Is this normal? I am beginning to think the whole sign up process did not complete but there is no functional live chat to speak with anyone. I need someone to confirm whether my order has actually been confirmed or failed. Thanks. 

3
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
lukasmaximusaureliusCivilian
asked in Ask a question.

Cancellation within 14 day window when number has been ported in

Can anyone confirm the cancellation process for someone that has already ported their number in from another network, if I am in the 14 day window? I am speaking to someone on live chat to arrange a return and some of the comments I’ve received make absolutely no sense - it’s like they have no idea what they’re talking about!For example,Thank you for providing your mobile number. Could you kindly confirm with a "yes" or "no", if you know your customer service pin? Please refrain from submitting the PIN on this chat without the supported form. No Thank you for sharing can you please try and reset the password so that I can give you a new code. With regards to your bank you will have to go to the bank and enquire with them as who have hacked your account because this verification code its for your iD app and not for your banks.  ‘hacked your account’!?? What are they smoking over there in ID HQ!? No one has hacked my account, the person seems very confused. When I asked what happens

1
Kash
iD Mobile Employee
1 year ago
J
Newbie
Joshua RoseNewbie
asked in Ask a question.

Cannot sign in or register account

The main IDMobile website will not allow me to either register my account or sign in. It just comes up with japanese error messages like 認証に失敗しました。もう一度お願いしますEdit : The mobileapp works 100% better and i dont know how to delete posts

1
Kash
iD Mobile Employee
1 year ago
Terms & Conditions
Why iD Mobile?