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5461 Topics

E
Newbie
edwar368Newbie
asked in Ask a question.

Upgrade to Monthly sim only but keep number?

I am at the end of my contract and have received an email offering me upgrade options.  When I go to the web site and look at my upgrade options, I want to choose one of the Monthly SIM only deals and it tells me it will “tell me how to keep my number at checkout”.  However there it tells me to use a PAC code.   Other articles I have read on here say that you cannot do an internal PAC, please confirm.  The Web page is VERY misleading in this area.  Can it be done - If it cannot why does the upgrade pages offer me this option and tell me I CAN keep my number?

2
Mohammed
iD Mobile Employee
1 year ago
B
Newbie
banditukNewbie
asked in Ask a question.

£150 S22 Ultra trade-in boost

Hopefully you can help me with this too @Mohamad . I purchased an S22 Ultra on 21st November with the trade-in boost offer, but have had nothing further on the trade-in element, despite emailing on the 3rd December, 18th Decemeber and 4th January. Not one reply on the last 2 occasions.

5
Tom
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

New Year, New You: 5 tips to make the most of 2023

It’s that time again – New Year! And like loads of people, you’re probably doing some deep thinking about the year ahead. How are you going to make this year your year? What new skills are you eager to learn? How will you set time aside to focus on the things that really matter?We all ask ourselves these questions – and there’s no right answer. The answers are as varied as we are! But if you’ve made some serious resolutions, the one thing you’ll need to achieve them is motivation.So this January, we thought we’d do something a little different. Instead of counting down the most popular resolutions (that’s so last year), we’ve put together some great New Year inspo that might be a springboard to even bigger things.1.Focus on your healthYou know the saying: health is wealth. But we’re not just talking about that January gym subscription – we mean feeling good physically AND mentally.Whatever your specific goals are for 2023, the drive to achieve them often starts when you’re in a good pl

17656457
Maryandbuzz1
Newbie
3 months ago
P
Novice
PowerhousNovice
asked in Ask a question.

Complaints line number

HelloCould any member of the team please private message me the complaints number to call? I already have a complaint in place with a reference number, I'd just like to relay/query a few things and also add to it.It's worth noting I have also emailed your social queries and documents@id email addresses several times over the past week quoting my complaints reference number and haven't received a response, just highlighting in case you suggest I email them.I had the number saved previously but can't seem to locate it on my emails.@Kash @Tom @Mohammed Thanks

8
Kash
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

The iD Mobile guide to saving money in 2023

For loads of us, the festive season was really expensive and (with cost of living going up) 2023 doesn’t look like it’s going to be any lighter on the pocket. It’s no wonder that ‘staying on top of finances’ ranks so highly as a New Year’s resolution! However, tightening the purse strings doesn’t necessarily mean you need to drastically change your lifestyle. Nor does it mean you have to immediately stop going to the places or doing the things you enjoy.All it takes is a little planning and organisation, and you’ll be amazed at how much money you’ll save. And a few apps will help you on your way.Here are a few things you can do to save this year… Always set a budgetWhether you’re doing a weekly shop, an evening out or even off on holiday, always know how much you want to spend and stick to it. Those spontaneous purchases soon add up. Setting a realistic budget you know you can stick to will get you one step closer to your savings goals.The good news is that you can leave your calculato

21591
T
Civilian
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Smartphones, smart features.

2022 was another brilliant year for smartphones. We got fresh releases from all the big names. Apple, Samsung, and Google all dropped their latest and greatest models. Plus, Motorola and Oppo popped up with some top phones of their own. And with new phones comes a bunch of exciting new features. Here are just a few of our favourites…iPhone 14 Pro - Your private islandApple’s iPhone 14 Pro is a big improvement on the iPhone 13. And that’s partly down to the brand spanking new ‘Dynamic Island’. This pill-shaped block sits at the top of your screen and replaces the physical notch from older iPhones.The island is your go-to information hub. Quickly view your important alerts and interactions when waking your phone. See what track is playing. Check the weather. Keep an eye on a timer while you cook. You can do it all without having to open a specific app. It makes everything quicker and so much easier.Your Insta-game gets a boost too. Snaps will sizzle thanks to the first ever 48-megapixel

25790
Nikhil P
iD Mobile Employee
1 year ago
H
Newbie
hermanleeNewbie
asked in Ask a question.

Trade-in Offer Not Received - S22 Ultra £150

I have traded in my old phone that has been delivered on 29 Dec 2022 and sent email to tradeuphelp@dixonscarphone.com, but I haven’t received any reply yet from Carphone Warehouse. As I purchased the Samsung S22 Ultra in 10 Dec 2022, I am also waiting to receive the additional £150 trade-in offer. Is there a contact number that I can call to follow it up on this trade-in?

6
Mohammed
iD Mobile Employee
1 year ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

iD Mobile wins big!

With iD Mobile, you’re onto a winner. But don’t just take our word for it. We won big at the Trusted Reviews Awards 2022. So, sit back and relax, as we announce the gongs we took home on the night.Who are Trusted Reviews?They’re one of the most respected tech review sites out there. And for good reason. They’ve been going since 2004, and review over 1000 products and services every year. That makes them one of the largest tech reviewers in the UK. With millions of users, its many people’s go-to website before they take the plunge on a new gadget.Their team is made up of experienced writers and tech specialists. They’ve got years of joint knowledge on smartphones, computing and everything in between. Plus, they’re fully independent. That means their advice is unbiased. And you can trust it completely.What are the Trusted Reviews Awards? Every year, Trusted Reviews take a moment to recognise the best gear and brands from the past 12 months. And as part of the awards, there’s usually a bu

6640
iD Mobile
iD Mobile Employee
1 year ago
H
Novice
Henry JonesNovice
asked in Ask a question.

Where to complain online - missing button / link

Where is the ‘making a complaint online’ button on this page? … anyone?https://www.idmobile.co.uk/help-and-advice/complaints-procedureScreenshot below to highlight a missing button perhaps? 

5
H
Novice
1 year ago
Y
Newbie
yluapNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra from November

I purchased an S22 Ultra from ID Mobile while there was an offer for a £150 bonus trade in.  I received my trade in claim for the phone I sent, and an email saying I should hear back within 5 days. 5 weeks later, nothing. I have emailed several times to carphone warehouse, and tried contacting through their website. No reply.I feel completely let down and misled by this promotion. Please help me get this sorted out. Thanks

7
Kash
iD Mobile Employee
1 year ago
Laney46
Newbie
Laney46Newbie
asked in Ask a question.

how crap are ID

Probably the worst network as far as getting customer service, their talk bot is rubbish and when you eventually get to the chat line they cannot do simple things.Stuck in a 12 month contract, cant wait for it to end, what a shambles of a company, i would be embarrassed to admit to anyone that i worked for them. Feel sorry for their employees, having to operate such a crap system. 

5
Laney46
Newbie
1 year ago
C
Newbie
CherubNewbie
asked in Ask a question.

£30 currys gift card (refer a friend)

Ordered another phone via the refer a friend through I’d mobile 3 months have passed and still haven’t received our £30 curry vouchers one for the referer and one for the new joiner what are the next steps  who do I contact with this issue  

9
Tom
iD Mobile Employee
1 year ago
K
Newbie
KimbertNewbie
asked in Ask a question.

sim only without contract

I’m looking at getting a sim only, without being tied to a contract.do you offer these? 

10
Mohammed
iD Mobile Employee
1 year ago
F
Newbie
fred bloggsNewbie
asked in Ask a question.

Ludicrously high out-of-contract data charges

I pay for my daughter’s phone, on which she gets 5GB data a month. For emergencies I enabled a £5 extra usage cap. Every month she uses all 5GB plus the cap. I’ve looked at the bills and I get 5120 MB included. She has used 5170 MB and that’s charged at £5. So I’m paying £5 for 50 megabytes! That’s what, a couple of songs?! I ‘assumed’ (stupid me) that the extras would be charged at a reasonable rate. As it is, I’m paying £5 extra to ID every month for effectively nothing. I have set the cap to zero and recommend other users do the same. (I am in a contract, title should say ‘above contract’ or something)PS if you’re wondering why I’m called Fred Bloggs it’s because it’s the only name I could get to work - I put a dozen names in the registration box and every one said ‘Your username contains restricted text’ but didn’t tell me why - I was just using letters, or letters and numbers. Rant over, thanks!

3
Mohammed
iD Mobile Employee
1 year ago
T
Newbie
TiffanyjayneNewbie
asked in Ask a question.

£150 bonus payment not received for trade in on S22 Ultra

I purchased the S22 ultra back in November where there was an offer of £150 extra on top of trade in value.I have received the £5 for my trade in device, but still havent received the £150. All my emails are being ignored I only purchased the mobile through ID mobile on a contract for the £150 bonus payment on my trade in deviceSeen as my emails are being ignored and live chat arent very helpful, what can I try next? (As I will not be dropping this issue)It also seems Im not the only one who has had this issue, seems ID mobile need a better way of honoring this deal (SEEN AS ITS STILL SHOWING AS AN OFFER WHEN YOU TAKE OUT A CONTRACT ON THE S22 ULTRA)

3
Mohammed
iD Mobile Employee
1 year ago
Jamiecannotlogin
Civilian
JamiecannotloginCivilian
asked in Ask a question.

Cannot register- stuck in an impossible loop

Insterted the SIM and downloaded the app, tried to register and get a ‘oops the details you entered are incorrect’ try to reset with forgot usernam password and get a ‘something wasnt quite right’ message and can do nothing else Very annoying, I know when i was born, I know my name. Any help greatfully received

3
Mohammed
iD Mobile Employee
1 year ago
E
Newbie
EtruscanNewbie
asked in Ask a question.

Credit check failure - can I use a business account?

I’d like to appeal a credit check failure that has prevented me from signing up for a new SIM-only contract. I wish to pay from my business bank account (as I’m now doing to Plusnet) so there may be an issue to do with the business postal address, for example. Can someone in CS help me, please?

1
Mohammed
iD Mobile Employee
1 year ago
F
Newbie
FinalDemandNewbie
asked in Ask a question.

Reporting Fraud

I am not an ID mobile customer.I have just received a  final demand notice letter for an account that has been set up in my name.There seems to be no phone number to contact regarding this, no email address, and your Live Chat service is eternally busy.  

1
Kash
iD Mobile Employee
1 year ago
TWilson
Newbie
TWilsonNewbie
asked in Ask a question.

SIM not working

On Saturday (31 Dec) I did an upgrade in store.  Was with ID mobile and stayed with ID mobile.  They did everything for me and I was advised that I did not need a new SiIM as I was keeping my old number and that the contract would automatically transfer over.It is essential that I keep my old number and I need to be able to make calls and receive them at all times.I have checked my account and the contacts have been changed and my new plan is showing.However on Sunday (1 Jan) at 12:22 I recieved a text 'Good news! Your new SIM card is now in the process of bring activated shortly, but thus can take up to 24 hours . We'll send you a text to confirm as soon as the activation is complete."Not long after receiving this message I was unable to use the phone.  Emergency calls only.  Not registered on network  I have turned the phone on and off again.  Done restart.  Put the SIM into a different SIM slot.  Put the phone into plane mode for 30+ seconds.  Tried the SIM in a different phone.  Wi

6
Kash
iD Mobile Employee
1 year ago
Cattess76
Newbie
Cattess76Newbie
asked in Ask a question.

Is it possible to switch network on and off when needed

Hello, I pay the bill for my sons account. Is it possible I can switch his network/services on and off when needed. At the push of a button and resume again easily when needed without having to completely disconnect the account and lose his number?Thanks Carry

7
Mohammed
iD Mobile Employee
1 year ago
G
Newbie
geegee143Newbie
asked in Ask a question.

SelfCare

I have been trying to change my Direct Debit details via My Billing in my account, it just comes up ‘ SelfCare is temporarily unavailable ‘ it has been like this for several days now. Is this liable to be sorted soon or how else can I change my Direct Debit ?

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
CardiffQuestionNewbie
asked in Ask a question.

Sim Only Plan for Daughter

Hi. I've identified a sim only £6 contract for my daughter for her first mobile phone. I am an existing customer with you and have my own contract. How do I get my daughter this sim only contract without impacting on my own contract - my worry is that the system may think I want to replace my existing contract with this new one for my daughter. I want a new contract for my daughter to run alongside my existing contract. Can I have two contracts assigned to me? Thanks. 

4
S
Rookie
1 year ago
J
Newbie
JamesxNewbie
asked in Ask a question.

How do I track my order?

How do I check order status 

9
Tom
iD Mobile Employee
6 months ago
Annabel Hilson
Civilian
Annabel HilsonCivilian
asked in Ask a question.

how do I submit a complaint

I raised a complaint only to receive an email from them to say I had to phone.  Apart from the fact that they clearly don’t want a record of my complaint, I was on hold for 15 minutes and counting with no reply.  Why is there no email contact?  How do I speak to someone?  The live chat doesn’t seem to exist and this forum is the only resource I can find.  I’ve no idea who I’m even messaging; are you the company or just fellow users?  What crap service

1
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Lottie1989Newbie
asked in Ask a question.

proof of purchase

Hi I need help to claim my Samsung chromebook. I can't find my invoice and what I need for proof of purchase. Also no option to live chat! I'm new to this company and already stressed out with it. 

12
Mohammed
iD Mobile Employee
1 year ago
Terms & Conditions
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