Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5593 Topics

M
Civilian
MothflyerCivilian
asked in Ask a question.

Carrier settings lost after iphone update

My sons iPhone 7 had an update recently and for some reason there were no carrier settings sent.  I’ve tried everything, Apple Store (said it was a network provider issue) multiple resets, new SIM card and still nothing!  End result, he cannot use the phone to make or receive calls.  Is there any way to get the carrier settings sent to the phone?

32
Kash
iD Mobile Employee
1 year ago
Liz J-B
Newbie
Liz J-BNewbie
asked in Ask a question.

PAC code doesnt work - but its correct!

Switching my mum over to ID, already moved my dad with no issues.  Just gone on ID with all the info - PAC code etc - and it says the info/PAC is incorrect.  I have triple checked all the info and its all correct.  Even got the PAC reissued.  Still wont accept it.  What do we do now?

3
Mohammed
iD Mobile Employee
1 year ago
Mike Bogod
Newbie
Mike BogodNewbie
asked in Ask a question.

what is cheapest way to use roaming on a cruise in ASIA

I am going for a two week cruise in Thailand and Indonesia and would like to contact home, I have unlimited roaming in the EU, but understand that this cannot be used in Asia, what is the best / cheapest way to do this

1
Kash
iD Mobile Employee
1 year ago
Gary Fox
Newbie
Gary FoxNewbie
asked in Ask a question.

Refer a friend

Is the refer a friend still available 

1
Kash
iD Mobile Employee
1 year ago
Toni Savage
Newbie
Toni SavageNewbie
asked in Ask a question.

adding second phone

Can I add Another phone to my existing account

2
Kash
iD Mobile Employee
1 year ago
C
Newbie
CW102Newbie
asked in Ask a question.

Services does not allow access to this number

I can receive calls but can not make any calls. I get the following message “service does not allow access to this number” even if I try and dial 7777 I get the same message…I’ve got full coverage/signal.I’ve rebooted my iPhone.I’ve also factory reset the iPhone.I took the sim out and put it into another iPhone device and it come up with the same error message. I replaced the sim card and activated it but it still has the same issue. I cannot make any calls!!Any ideas 

4
C
Newbie
1 year ago
Dave Wilkinson
Newbie
Dave WilkinsonNewbie
asked in Ask a question.

refused upgrade

have been with id 4 years on a pay monthly contract always pay direct debit so never missed a payment  never had an upgrade either  so time to do so  as current phone is slowing down went through all proceeders orderd new phone and contract got confirmation e mail for order   then 4 hours later another e mail with this message    We’re sorry but we’ve had to cancel your order (125643884) as it didn’t pass our internal security checks.Internal checks are carried out for the safety of our customers and we apologise for any inconvenience caused. Regards,The iD Team

13
Kash
iD Mobile Employee
1 year ago
David H
Newbie
David HNewbie
posted in Ask a question.

new contract sim failure

Help. Have new sim only sim card. No telephone number anywhere. Does not work. I'm already with I'd so I know my phone's fine and network is fine. Help, tried airplane mode etc tips. Does not work.

8
Mohammed
iD Mobile Employee
1 year ago
S
Newbie
Sahira AhmedNewbie
asked in Ask a question.

pac transfer issue

I submitted my PAC code and was advised it would be done but nothing and I am without network. Please can you advise when this will take place.  

3
Kash
iD Mobile Employee
5 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

6 women who changed the tech world

The 8th of March is known globally as International Woman’s Day, and to celebrate the occasion this year, we’re giving you an overview of just a few women that have had a significant impact to the world of tech, and as a result our daily lives. Did you know that the very first computer programmer was a woman? And without the work of some brilliant women, it’s unlikely that we’d have everything from Wi-Fi to men on the moon. So, to celebrate International Women’s Day and to give an overdue shout out to overlooked genius, here are 6 women who have totally changed tech.Telecommunications: Dr Shirley JacksonNot only was Jackson the first black woman to ever earn a PhD from the Massachusetts Institute of Technology (MIT), but her research into theoretical physics has led to some of the key things our modern world couldn’t function without. Whether it’s touch tone telephone, solar cells or fibre optic cables, Dr Jackson’s impact on the world of tech is hard to overstate.WiFi: Hedy LamarrMost

9470
Nikhil P
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in How to use the iD Community.

New to the community? Introduce yourself…

Welcome! And thanks for joining the iD community.Whether you’re new to the Community or been a member since we launched in 201,  this is the place where you can start getting to know each other. Feel free to introduce yourself in the comments below, and share a bit about yourself. It can be as much or as little as you feel comfortable with. If you need some inspiration on what to say, then why not take a shot at answering these questions:What do you like most about your current phone? What app couldn’t you live without? What’s the best advice for using your phone you’ve ever had?We look forward to hearing from you!

1823
andewhite
Legend
3 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Connect a phone and smartwatch

Think of a smartwatch as a phone on your wrist. At a glance, you can get all the information you need – just as long as it’s connected with your actual phone, of course…The exact method for doing this differs by brands, so let us take you through all the big names one by one. We’ve got instructions on connecting the Apple Watch, Galaxy Watch, Garmin Watch or Huawei Watch to your smartphone…Connecting an Apple Watch to your iPhone These steps will help you pair any Apple Watch from Series 4 with iPhone 6s or later (as long as it's running the latest iOS version).1. Turn on your iPhone’s Bluetooth and make sure you’re connected to a Wi-Fi network.2. Turn on your Apple Watch and wait for it to boot up.3. When you see ‘Use your iPhone to set up this Apple Watch’, tap ‘Continue’. If you don’t see this message open the Apple Watch app and tap ‘Start Pairing’.4. Use your iPhone camera to centre the watch face, then wait for a message saying your Apple Watch is paired.5. Choose ‘Set up Apple W

30670
Nikhil P
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Our top hidden phone features

Most of us use our smartphones every single day, but it’s probably fair to say we don’t always get the most out of them. Or actually realise how to. There’s a ton of clever features tucked away just out of sight on iPhone and Android that you might not know about. From fun ones to the more practical, here are a few of our favourites that you’re definitely going to want to try out…Document scannerGot an important doc you need to scan and send for work? No worries. If you’ve got an iPhone, fire up your Notes app. Create a new note, and then tap the camera icon at the bottom of your screen. Hit ‘Scan Documents’ and position your camera over the document. It’ll then automatically snap it for you. But if you want some more control, hit ‘Auto’ in the top right corner. It’ll switch to ‘Manual’ mode, letting you scan it in the same way you’d take a photo. Then just crop the corners of your doc, and when you’re happy with it, hit save. Sorted.It's a bit different on Android. Open your camera ap

21595167
Tom
iD Mobile Employee
11 months ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Galaxy S23 vs iPhone 14

Samsung and Apple are the biggest names in the smartphone world, and their latest flagships are things of beauty.The new iPhone 14 family features four phones - the iPhone 14, iPhone 14 Plus, iPhone 14 Pro, and iPhone 14 Pro Max. Meanwhile, the new Galaxy S23 family is made up of three phones - Galaxy 23, Galaxy S23 Plus, Galaxy S23 Ultra.Thinking of making one of these your next mobile? Not sure which to go for? Let’s compare them to help you decide… Design and displayFirst, let’s have a quick weigh in, and it’s more or less a perfect match. In fact, each iPhone 14 model is roughly the same weight and size as its S23 counterpart with one exception – the S23 Ultra is bigger and heavier than the iPhone 14 Pro Max. Display size is 6.9-inches vs 6.7-inches.Both phone familes have the same OLED displays, but there’s a real difference in refresh rate. All the S23s boast a super-smooth 120Hz refresh rate, which is only found on the iPhone 14 Pro and iPhone 14 Pro Max. The iPhone 14 and iPhon

27042
Nikhil P
iD Mobile Employee
1 year ago
L
Civilian
Liamg12Civilian
asked in Ask a question.

order processing - how do I track this?

Hi I’ve just put through a order and it says it’s now being processed. Does that mean I’ve passed the credit check as I’m a little confused 

2
Mohammed
iD Mobile Employee
1 year ago
L
Newbie
Liam BurkinshawNewbie
asked in Ask a question.

My messages won’t work after changing to ID

I have recently swapped to ID and my messages won’t send correctly, I see this issue has been spoken about for over 2 years now and I see there is a work around. However this settle for a workaround is not good enough.I say it’s not good enough as the workaround doesn’t even work in my case. I have turned off iMessage (which I shouldn’t have to) to send messages.  This is the exact issue I’m having:I send a message, the message goes through, however I get a Green bar as to say it still sending, in this time I cannot send any more messages and then get a “cannot be delivered” notification after every message I send. Along with this messages can take up to 10-15 minutes to send!Any help would be appreciated as I’m considering dropping ID after only experiencing the services for a day, which I ideally don’t want to have to do 

13
Mohammed
iD Mobile Employee
1 year ago
Clahan
Newbie
ClahanNewbie
posted in Ask a question.

upgrade 2nd phone

Hi       I have a contract for my son in my name i need to check when i can upgrade his phone is not showing on my account

1
Tom
iD Mobile Employee
1 year ago
S
Newbie
SeanWKNewbie
asked in Ask a question.

After more than 2 week SIM still not arrived

I’ve not been sent any dispatch or tracking information.I cannot get into ‘My iD Account’ and can’t reset my password.I don’t know my ‘new’ phone number!  

7
Kash
iD Mobile Employee
1 year ago
Janice Hall
Civilian
Janice HallCivilian
asked in Ask a question.

new sim

I have just upgraded to a new tariff and was sent a new SIM card. This has a new number and I want to keep my old ID number. I have tried live chat but it could not help. When I tried activating new sim it says already activated. Please help to keep old number 

2
Tom
iD Mobile Employee
1 year ago
J
Rookie
Justin2304.Rookie
asked in Ask a question.

How do I add a second contract to my account

I previously bought a sim only contract for my son and set this up under my name for him as he is under 16. My own contract has finished with another provider and now taken out a new sim only contract for me. How do I now set both up together under one account so I can see both? Thanks, Justin

3
andewhite
Legend
1 year ago
S
Newbie
stevelutherNewbie
asked in Ask a question.

Unable to register on mobile app as iD mobile number not recognised

I am unable to register on the iD mobile app, with an error message coming up “Your ID Mobile number was not recognised. Please enter your active iD Mobile phone number.” My old number has been ported across from my old network to my new iD Mobile SIM and is operational, but the app is not recognising my number.I have tried entering my initial iD Mobile number prior to the porting across of my old number and the app does recognise this, but the next step is that a security code is sent to this number, but I do not receive this code and cannot proceed with the registration process.How do I resolve this issue?

3
Mohammed
iD Mobile Employee
1 year ago
Sean McKay
Rookie
Sean McKayRookie
asked in Ask a question.

Currys gift card Not Received *ID MOBILE PLEASE HELP*

Hi I placed two ordered for a Google Pixel 7 on the 29th of Jan. Both of which stated I would received a £100 gift card.I have attached a screenshot of the order confirming the gift card confirmation to avoid any confusion.I look forward to a quick response on this. 

9
Sean McKay
Rookie
1 year ago
XHannahx XRebeccax
Newbie
XHannahx XRebeccaxNewbie
asked in Ask a question.

Signal problem

I have service when I am connected to my WiFi but the second I am no longer on WiFi my service is gone and I cannot seem to connect via my mobile data.  Why is this happening and what can I do? 

2
Lauren
iD Mobile Employee
1 year ago
S
Newbie
SarahlouiseNewbie
asked in Ask a question.

VAT

I have just upgraded to iphone 14 £43.99 a month.I have two separate contracts and viewing previous bills the total includes VAT it also states this when you sign up that monthly price includes VATMy first bill on the new contract came in at £49.57 and my next bill is £61.35. I have my usuage cap set to zero so there are no other charges! Anyone else encountered this problem? Obviously my bill is incorrect and as you cant speak to anyone i am at a loss what to do. 

3
Lauren
iD Mobile Employee
1 year ago
E
Newbie
ElainerNewbie
asked in Ask a question.

Sim card stopped working

Hello, my sim card has just stopped working, when I'm outside I can't use anything at all it says no sim and can only make or receive calls with WiFi calling, my text messages aren't coming through and my data doesn't work, I haven't changed anything at all it just stopped working a few days ago. I have looked at all the help things and done everything it says will fix it but nothing works, I can't get hold of anyone just to get a replacement sim please could someone from Id mobile message me

10
Mohammed
iD Mobile Employee
1 year ago
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