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5586 Topics

Redsheep79
Newbie
Redsheep79Newbie
asked in Ask a question.

Issue porting from ID and back again - Could old account be a cause?

I ported away from ID mobile earlier this week and then ported back a couple of days later. However the port back hasn't worked.So far I've tried 3 different SIM cards and tried them in multiple devices with none working and all showing SIM status with number unknown.I have a complaint raised and online chat have been telling me the same things over and over - restart phone, try in a other phone etc..I can still log into my previous ID account and this shows my number as it does in my new ID account. Is it possible that something in the background of my old closed account is blocking the number from working? Not really getting anywhere when suggesting this on live chat

2
Kash
iD Mobile Employee
4 months ago
A
Rookie
AlarmingRookie
asked in Ask a question.

Cannot recover account without phone / sms

My  phone was stolen. When I try and log in from PC (forgot password) it sends sms to phone which I cannot access! Can anyone help please?. 

2
Kash
iD Mobile Employee
4 months ago
Zoe O'Gorman
Civilian
Zoe O'GormanCivilian
posted in Ask a question.

PAC code

.

2
Kash
iD Mobile Employee
4 months ago
Vanessa Kennedy-Scott
Newbie
Vanessa Kennedy-ScottNewbie
asked in Ask a question.

Calling abroad

How do i add international calling?  My twin sister unfortunately died of aggressive cancer on Tuesday but my older sister lives in Switzerland. I only want to temporarily add it on so I can speak to my older sister more easily at this very difficult time but I cannot find how to do this.  Is this possible? 

2
Kash
iD Mobile Employee
4 months ago
Lydia Carr
Newbie
Lydia CarrNewbie
posted in Ask a question.

Never recieved a welcome email

I do not have a transaction number and cannot swap my numbers 

2
Kash
iD Mobile Employee
4 months ago
A
Newbie
adilNewbie
asked in Ask a question.

cap limit

Hi, i am trying to make calls, however it says i cant make calls as i have reached my cap limit, but i did not reach any sort of cap limit, it is telling to make a payment, however there is no pyment to be made as i paid all my bills and the app does not indicate anything, it is so hard to reach a real human customer service with id, they clearly have no id, they made it so hard if you have a problem, please help me out here i am confused on what to do about this and i need to make calls asap, thank you community.

2
Tom
iD Mobile Employee
4 months ago
F
Civilian
FlinnyCivilian
asked in Ask a question.

no network

Hi, I have had no network for most of the day, I am in the North Essex area.  Is this a network problem or specific to me?  thank you 

2
Tom
iD Mobile Employee
4 months ago
Piotr Bernaskiewicz
Civilian
Piotr BernaskiewiczCivilian
posted in Ask a question.

bernaskiewicz

Hi

2
Kash
iD Mobile Employee
5 months ago
Irfan Haider
Civilian
Irfan HaiderCivilian
posted in Ask a question.

sim has not arrived and my other network has already stopped ifs service

Hi my sim has not arrived yet and my other network has already stopped all its service as I gave pac code to ID mobile 

2
Tom
iD Mobile Employee
5 months ago
F
Civilian
fhjkenfkenklmfCivilian
asked in Ask a question.

No SIM has been sent, so can't register ID account, what to do?

Last week, I switched to ID mobile (SIM only, pay monthly) to use the 30gb roaming while travelling round Europe, which is much better than the 5gb I get with my current provider.No SIM card has been sent, and ID haven't sent any form of dispatch/tracking email, so I know it's not just a delayed delivery. This means I don't have access to my new ID mobile number, which I need to be able to register my ID account, as it sends a security text to that number. I don't know what to do - as I can't login to my ID account, haven't got a SIM in the post waiting for me, and the direct debit is set up so will be charging me soon for a service I can't use. I'm leaving tomorrow morning so don't have time to go to Curry's to get a free SIM as some posts have suggested.What can I do?Thanks for your help. ​​​

2
Tom
iD Mobile Employee
5 months ago
M
Newbie
Mollat26Newbie
asked in Ask a question.

network

For the past couple of days I've not been able to use my data so don't know why I have no internet when I should whats going on 

2
Tom
iD Mobile Employee
5 months ago
J
Civilian
jonahprivettCivilian
asked in Ask a question.

Broken sim card

I received my sim and tried to activate today as my other contract expires tomorrow. It looks like the sim is broken as it does not register when I put into my iPhone and looks faulty. Please could a replacement be sent urgently so I am not hit by a monthly bill for my old provider

2
Tom
iD Mobile Employee
5 months ago
A
Civilian
Adski123Civilian
asked in Ask a question.

2x Sim Cards Haven’t arrived after a week

Hi,Signed up a week ago and my sim Cards haven’t arrived yet?

2
Tom
iD Mobile Employee
5 months ago
Paul Callon
Newbie
Paul CallonNewbie
asked in Ask a question.

strong signal but no data at times?

Me and my wife joined just over a week ago and on a couple of occasions we can have full bars of signal but absolutely no data working?Latest was last night whilst we were out. Is it likely to be an isolated incident or do we need to jump ship before 14 days are up?I used a 3 checker for the postcode and it said it can be too busy at times to give a reliable service, seriously!

2
Tom
iD Mobile Employee
5 months ago
B
Newbie
brikNewbie
asked in Ask a question.

why no further update?

received the following over 24 hours ago. no update since. i recently had the same when i ordered for my wife. she was updated almost immediately.Although the Samsung Galaxy S23 128GB Phantom Black you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon.In the meantime we’re going to prepare your order by running your credit check and taking payment (but only if your order requires it).Thank you for choosing iD, and please be assured that we’re working hard to supply your product as soon as we possibly can.i dont care what colour the phone is. is there any way to let them know this?

2
Tom
iD Mobile Employee
5 months ago
S
Newbie
Sam_NazNewbie
asked in Ask a question.

Replacement SIM never arrives

Has anyone had issues getting a replacement SIM from ID?I’ve asked three times now since 20th November, but nothing has been received. Each time they claim they’re sending me a new one and it will take 2-3 days in the post, but nothing ever comes.I am considering cancelling the Direct Debit as I’m paying for something I cannot useMany thanksSam

2
Tom
iD Mobile Employee
5 months ago
OllyT22
Newbie
OllyT22Newbie
asked in Ask a question.

Can i cancel this awful contract

Recently purchased a 15 pro and the network coverage is a disaster, apps and web browsers can’t load with 3 bars of 4g.Customer services only response is to “reset my device” which doesn’t improve anything.Is there any way i can get out this contract as i don’t want to pay for a product that doesn’t work for the next 2 years

2
Tom
iD Mobile Employee
5 months ago
E
Civilian
emily141Civilian
asked in Ask a question.

Sim arrival

Hi, I ordered a new SIM with ID on 4th Dec which has not yet arrived, and my mobile number has been transferred from my previous contract which means my phone currently does not work. The website says 2-3 working days but i was wondering if there is any way to track this as I am without a working phone until my new sim arrives and I also cannot fully register with ID. Thank you! 

2
Tom
iD Mobile Employee
5 months ago
Chris Gallagher
Newbie
Chris GallagherNewbie
asked in Ask a question.

DPD Delivery Going to Wrong Address

I was recently upgrading my phone to a new contract, during confirming the order and adding my details I thought I was confirming a Billing Address, as it was not specified. Then when I go to the last page expecting a space to add my Delivery Address there was nothing, also there was no confirmation that the order was completed. Later I checked my emails and it said my upgrade was already processed and the order was going to my the billing address. The problem is I have no way of receiving the order at my billing address. And DPD already has the parcel and is now sending it to this Address. I have only been able to extend the delivery date to the 14th December and have that time to sort out this issue. I need ID mobile to be able change the delivery with DPD as authorisation to change the delivery is only in ID’s hands. Yet no one from the customer service department is able to help me, and I was told it will just be delivered there.

2
Kash
iD Mobile Employee
4 months ago
s0ggyfrenchfry
Civilian
s0ggyfrenchfryCivilian
asked in Ask a question.

help with moving number

hi, i think i’ve messed up here and hope someone can help me. i needed to change my plan and had no access to the app, so just bought a new SIM.i assumed i could switch it over quite easily but apparently not 😅i have finished my previous contract and tried to switch with the PAC number, but apparently you can’t use that while staying with the same provider.how do i switch my number over (and account) onto my new plan?thank you

2
Kash
iD Mobile Employee
4 months ago
Chris Oconnor
Newbie
Chris OconnorNewbie
asked in Ask a question.

change tariff

I’m due an upgrade but happy with my phone….how do I change tariff ??thanks 

2
Kash
iD Mobile Employee
4 months ago
D
Newbie
Diane RogersNewbie
asked in Ask a question.

activation of replacement Sim card

Hi hope someone can help me!I recently lost my mobile phone and ID have sent me a replacement Sim card, I’m trying to activate this but I don’t seem to be able to receive the security code as a message on the new Sim card is the new Sim card the same phone number as my old Sim card also I don’t have access to my email account because I can’t remember my password which is on my last phone. Can anyone recommend any anyways around this.thanks for any help !!!!

2
Tom
iD Mobile Employee
4 months ago
Megan Slater
Newbie
Megan SlaterNewbie
asked in Ask a question.

shipping address

Hi I’ve just ordered a new phone and I e put the shipping address to where I currently am but it says it is only available from the 18/01/2024 but I have been offered a new house and it’s meant to be ready for 04/01/2024 so I won’t be able to recieve it if it doesn’t come before January what can I do? 

2
Tom
iD Mobile Employee
4 months ago
Harvey Lyon
Newbie
Harvey LyonNewbie
asked in Ask a question.

Sim only contract data allowance

The website advertises a range of 12-month sim-only contracts with varying data allowance - from 4GB to 200GB. Is this allowance per month or across the whole 12 months?I'm currently paying £12 per month for 5GB per month and looking for a cheaper contract

2
Kash
iD Mobile Employee
4 months ago
Fiona Micallef
Newbie
Fiona MicallefNewbie
posted in Ask a question.

No service

Got a text from ID stating my new sim card has been activated. I don't have a new sim card or need one! But now I have no service at all

2
Kash
iD Mobile Employee
4 months ago
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