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5576 Topics

S
Newbie
Spencer92Newbie
asked in Ask a question.

Cannot register account

Hi all. My SIM was activated yesterday. (I ported over my phone number from Vodafone) however when I try register on the mobile app it states "oops the details you entered are incorrect, please try again" any idea why it's doing this and how to fix it? Thanks in advance 

2
Siân
iD Mobile Employee
5 months ago
P
Newbie
Philosophic FoolNewbie
asked in Ask a question.

Sim not working. New customer

New customer to ID. I received my phone and sim last week. Popped the sim in and nothing. No service and nothing registering in the phone. I have tried all the suggestions; on/off, flight mode, in another phone etc, all to no avail. I cannot register my account or register a complaint as I do not have any confirmation of my telephone number. I have been trying the on-line chat for over two days now, but it always says busy and suggest trying here. Can someone please assist. Thanks

2
Siân
iD Mobile Employee
5 months ago
C
Civilian
chemitrolCivilian
asked in Ask a question.

What Livechat?

“Always available.Whether it's day or night, our Chat Bot is here to answer your questions 24/7. Please allow a few moments for the Live Chat Button to load.” I’ve tried this numerous times and have never seen a Live Chat Button. Does this feature exist?

2
Siân
iD Mobile Employee
5 months ago
A
Civilian
arunj24Civilian
asked in Ask a question.

Cancelling PAC code

URGENTI was with 3 before, then signed up for a two year plan through Carphone Warehouse for a new phone (iPhone 14) and a new data plan with iD Mobile. I then transferred my old phone number to iD Mobile. I then found out that iD Mobile does not support e-sims and iPhone 14s can only use e-sims, so it was no longer practical for me to continue with this contract (not sure why this package exists in the first place if that is the case). A few days later I then returned the phone back to Carphone Warehouse (within the 14 days of me initially receiving it). I thought in order to leave iD Mobile, I’d have to generate a PAC code with iD Mobile and use that to keep my phone number with a new mobile service provider. I just got off the phone with a customer agent at Carphone Warehouse who said if I do things that way I will still be liable to pay out the whole contract (approx. £800). She then mentioned that the contract with iD Mobile would have been cancelled automatically 3-5 business day

2
andewhite
Legend
5 months ago
Harsh Bhatt
Civilian
Harsh BhattCivilian
asked in Ask a question.

No network on my sim OR sim dead

My sim not working since last two days. Don't know the reason. Is simcard dead or no network? 

2
Tom
iD Mobile Employee
5 months ago
L
Rookie
Lee.RRookie
asked in Ask a question.

Currys £50 voucher

Like many people in here, I have not received my pixel 7a voucher for £50, as per your deal running from 20/9/23, The voucher was to be emailed by 2/12/23 at the latest, it has still not been received, What's the hold up ?

2
Tom
iD Mobile Employee
5 months ago
Shannon Barnard
Civilian
Shannon BarnardCivilian
asked in Ask a question.

signal

Is anyone else STILL having issues? Lack of signal and no 3G? Happening since Friday…

2
Tom
iD Mobile Employee
5 months ago
H
Newbie
Harry2648Newbie
asked in Ask a question.

Un Blackist

I lost my phone on Friday evening and so blocked my phone and sim. I then collected my phone as it was found and so I now need to un blacklist it. I believe I have already unblocked the sim.

2
Tom
iD Mobile Employee
5 months ago
M
Newbie
MarcAGoodwinNewbie
asked in Ask a question.

Trying to cancel payments and receive refund.

I have been trying to cancel the payments to an account which ID Mobile have informed they closed over six months ago. I have spoken to a livechat assistant, and due to the fact my email address is no longer recognised (because ID Mobile closed the account), they informed me to send some information for verification to documents@idmobile.com however this email address does not appear to work. What can I do about this?

2
Kash
iD Mobile Employee
5 months ago
MatteoB29
Civilian
MatteoB29Civilian
posted in Ask a question.

Google Pixel 8 I never got my £100 Currys gift card .

.

2
Kash
iD Mobile Employee
5 months ago
Piotr Bernaskiewicz
Civilian
Piotr BernaskiewiczCivilian
posted in Ask a question.

bernaskiewicz

Hi

2
Kash
iD Mobile Employee
5 months ago
Sue Breen
Civilian
Sue BreenCivilian
asked in Ask a question.

No mobile number

I have received a demand for payment for a phone that I think was owned many years ago. I am concerned this is a scam as I cannot contact anyone without knowing the mobile number and I cannot seem to access the chat facility. How do I resolve this if all of the communication involves knowing the mobile number ? 

2
Tom
iD Mobile Employee
5 months ago
Irfan Haider
Civilian
Irfan HaiderCivilian
posted in Ask a question.

sim has not arrived and my other network has already stopped ifs service

Hi my sim has not arrived yet and my other network has already stopped all its service as I gave pac code to ID mobile 

2
Tom
iD Mobile Employee
5 months ago
R
Newbie
Roderick Smith
asked in Ask a question.

How to change Name

How do I change my name as it appears please?

2
Tom
iD Mobile Employee
5 months ago
F
Civilian
fhjkenfkenklmfCivilian
asked in Ask a question.

No SIM has been sent, so can't register ID account, what to do?

Last week, I switched to ID mobile (SIM only, pay monthly) to use the 30gb roaming while travelling round Europe, which is much better than the 5gb I get with my current provider.No SIM card has been sent, and ID haven't sent any form of dispatch/tracking email, so I know it's not just a delayed delivery. This means I don't have access to my new ID mobile number, which I need to be able to register my ID account, as it sends a security text to that number. I don't know what to do - as I can't login to my ID account, haven't got a SIM in the post waiting for me, and the direct debit is set up so will be charging me soon for a service I can't use. I'm leaving tomorrow morning so don't have time to go to Curry's to get a free SIM as some posts have suggested.What can I do?Thanks for your help. ​​​

2
Tom
iD Mobile Employee
5 months ago
S
Civilian
ScubaStevoCivilian
asked in Ask a question.

New sim via Uswitch

Have seen a sim deal via switch for an ID new sim which will suit my needs.Sim is for my daughters iPhone 14 which will be her first active phone as a Christmas present.Now as its a new sim does it generate a number for her to use as her own.My confusion is on the application it offers drop down box switching from another network .As its her first sim why is there an option for this as I just want a new contract with new number for her .Appears to be no option to remove this.Will it just default to a new connection and new number ?Confused a bit?

2
Tom
iD Mobile Employee
5 months ago
M
Newbie
Mollat26Newbie
asked in Ask a question.

network

For the past couple of days I've not been able to use my data so don't know why I have no internet when I should whats going on 

2
Tom
iD Mobile Employee
5 months ago
N
Newbie
Nads26Newbie
posted in Ask a question.

gift card voucher not received

Hi I took out a SIM only deal on the 23rd of July and was told that I would get a £45 gift voucher after 90 days.  I have now paid for 4 months of the contract and have still not received the voucher.  Could you advise me on how I can get this please. Thanks Nadine 

2
Tom
iD Mobile Employee
5 months ago
S
Civilian
Szymon94Civilian
posted in Ask a question.

new contract

I would like to get a new deal 

2
Tom
iD Mobile Employee
5 months ago
D
Civilian
dsk05aCivilian
asked in Ask a question.

I closed my old account, do I have to open a neew one?

I had an account with iD-Mobile in July this year, because I bought a SIM to use for the holiday to have more data. I have a contract with EE. Because I liked the service and the value for money of iD-Mobile, I have now decided to switch to EE and I have now closed my old iD-Mobile account SIM [REDACTED], to avoid any confusion. In the meantime I have received my new iD-Mobile SIM card [REDACTED], which will become active on 2023-1219. I have already setup the direct debit with iD-Mobile for my 12-months contract. Will I have to open a brand new account with iD-Mobile? 

2
Tom
iD Mobile Employee
5 months ago
L
Newbie
LauraHNewbie
asked in Ask a question.

Live Chat isn't working!

Hello Having realised that I can’t seem to be able to speak to a human being at iD mobile, I have tried to use the Live Chat function for the last 2 hours - each time I watched the countdown from 61 minutes down to 6 minutes and then the chat window just disappeared! I can’t bear to do it again. Can someone tell me what’s going on the the chat and how to actually communicate with an advisor? This is maddening and I only joined iD a week and a half ago...

2
L
Newbie
5 months ago
T
Newbie
TetseukNewbie
asked in Ask a question.

Sim mix up

switched to ID from EE last week and received my sim cards ( my wife’s phone is under my name) on Saturday. My switch date was toady (27/11) and I put in one of the sim cards whilst the wife was at work. I have managed to insert the wrong sim seemingly as it is showing up as the wrong number 3even though ID said my number has switched over. Alas when I did same to my wife’s phone the number on the phone is the same as mine !! I have switched sim cards with my missus but we still have the same number and I can’t seem to correct this with the ID switching page.  Any ideas please 🙏🏻

2
Siân
iD Mobile Employee
5 months ago
Gerrycrow
Newbie
GerrycrowNewbie
posted in Ask a question.

urgent help needed

Lost phone and blocked sim. Found phone but can't unblock sim as says blocking h in progress for last 3 hours. Need phone urgently 

2
Siân
iD Mobile Employee
5 months ago
Gabi Stillwell
Newbie
Gabi StillwellNewbie
posted in Ask a question.

Ive upgraded but it still wants me to pay my old plan

Hiya, I upgraded last weekend, love the phone however the app still wants me to pay 39.10 for my iPhone 11, even though I’ve set up a direct debit for my new iPhone 13.  I have kept the same number and same sim so shouldn’t it just transfer over? 

2
Siân
iD Mobile Employee
5 months ago
Kim Butterworth
Newbie
Kim ButterworthNewbie
posted in Ask a question.

help with my sim card

Need help to get my sim card working as I have paid my bill and I don't understand why its not working as it was working at 3pm today 

2
Kash
iD Mobile Employee
5 months ago
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