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5648 Topics

Kayla Barlow
Newbie
Kayla BarlowNewbie
asked in Ask a question.

Uograde upfront Fee

Hey,so I'm eligible for upgrade, however, ID want £99 upfront and through comparison sites it's only £40.I'm not about to pay £100 when I know I can get the same deal for £40, how do I go about actually speaking to someone about this? Thanks

2
Kash
iD Mobile Employee
7 months ago
Chinmay
Newbie
ChinmayNewbie
asked in Ask a question.

not able to log into id mobile

Hello,I recently reset my phone and now when I try to log into the id mobile app it just says “something isn’t right” when I try the forget password option. I know that I have given the right mobile number, last name and year of birth. There is also no option of logging in by Touch ID. Please help.

2
Kash
iD Mobile Employee
7 months ago
Whitney Scrivener
Newbie
Whitney ScrivenerNewbie
asked in Ask a question.

upgrade

I’m allowed to upgrade my contract with ID as of a few days ago I have been looking around just ya know to see what deals are available. I have gone on carphone warehouse website to see the phone I want with better data and payment plans with ID would I have to cancel my contract with ID or would I be able to carry it over to this new phone 

2
Kash
iD Mobile Employee
7 months ago
Desa Griffiths
Civilian
Desa GriffithsCivilian
asked in Ask a question.

2nd mobile contract

Hi - I took out a contract for my daughter just over 2 months ago and now when I tried to get myself a new contract for a new phone and I’m being turned down.  I looked and my credit score is excellent so don’t know the reason for not being able to do this.  Curry’s said I would need to wait until 2 months passed, but it’s over 2 months now and have the same issue.Thanks,Desa

2
Kash
iD Mobile Employee
7 months ago
Jochen Weiss
Newbie
Jochen WeissNewbie
asked in Ask a question.

payment

I tried to pay my bill meanwhile with 3 different credit-cards.The answer is always: “Oops, your payment was unsuccessful. Please check your details and try again.” What can I do? Any ideas? I tried it about 10 times, at least.

2
Kash
iD Mobile Employee
7 months ago
Anne T
Newbie
Anne TNewbie
asked in Ask a question.

sim not arrived and switch day in just over 24 hours

I ordered a sim for a new ID mobile contract and arranged to switch my number on 12th October which I thought was plenty of time. My sim hasn’t arrived. I got cut off on live chat and I am worried on Thursday I will have no phone I can use. How can I change my switch day. The information says I can’t change my switch day under 24 hours before

2
Kash
iD Mobile Employee
7 months ago
Phil Bragg
Newbie
Phil BraggNewbie
asked in Ask a question.

Direct Debit

I accidentally cancelled my direct debit thinking it was an old one, my payment then failed to go through and I didn’t realise, I’ve then paid it as soon as I got a text to say my services had been suspended. I then paid this immediately, will this go as a mark on my credit file? The communication from ID around this is very poor, the text was the first notification I received to say the payment had failed.

2
Kash
iD Mobile Employee
7 months ago
G
Civilian
GmaxCivilian
asked in Ask a question.

PAC Code will expire

Hi All, I’ve just requested a PAC, which is still valid for up to 30days, but I get the following error when I tied to use it:“Your PAC code will expire before we can process your switch. This could lead to switching failure or a loss of services, please request a new PAC code from your old network.”

2
Kash
iD Mobile Employee
7 months ago
S
Newbie
Safa123Newbie
asked in Ask a question.

PAC code not recieved

Hi, I cancelled my ID contract because I wasn’t getting good signal. I wanted to change to a one month only contract to see how ID is for a month or two but, I was told I would have to order a new sim. I went on my account today and I wasn’t able to do anything. I can’t even top up like I was told. I cannot contact anyone as my contract has ended. I  now want a PAC code, but, I have no option on my account to get a PAC code. The number I text for a PAC code asks me for PAC along with my DOB. I haven’t still received the PAC code. 

2
Kash
iD Mobile Employee
7 months ago
A
Newbie
aa6383ukNewbie
asked in Ask a question.

Cancel port request

Hi, I provided my id PAC code to another provider with a transfer date targeting 16th October.  Could you cancel the port request so my ID number doesn’t transfer?

2
Tom
iD Mobile Employee
7 months ago
Codie Barrell
Newbie
Codie BarrellNewbie
posted in Ask a question.

moving to Australia

I have moved to Australia for a year and got a new sim with OPTUS. I am still paying for my ID mobile bill as well. Is there any way I can pause the contract and resume paying it again when I return home? Or even just pause for a few months? Thanks 

2
Tom
iD Mobile Employee
7 months ago
Leonie Dewick-Eisele
Civilian
Leonie Dewick-EiseleCivilian
asked in Ask a question.

I have an unlimited plan (text, calls, data) however I am unable to send a text or make a call as apparently I have reached my cap?

I have an unlimited plan therefore have unlimited calls, texts and data. However, each time I try to make a text or a call I am being told that I have reached my cap therefore I cannot do these things. I need this amending as soon as possible please as I need my phone for my employment, so any advice is very welcome. Thanks

2
Tom
iD Mobile Employee
7 months ago
H
Newbie
hawthornflkNewbie
asked in Ask a question.

IVA, Debt & Unaffordable bill

Hi I have entered an IVA due to debt and looking at my payments my phone bill is becoming unaffordable. I was wondering if there is any way to cheapen it such as lowering my allowances which I do not use, or cancelling. I see in your documentation entering an IVA means that you cannot pursue the debt, but I do not think my phone bill was added as it wasnt a debt at the time, as I was not in arrears 

2
Tom
iD Mobile Employee
7 months ago
Louisa Katie Jarvis
Civilian
Louisa Katie JarvisCivilian
asked in Ask a question.

Really crap connection anywhere i go

Hi I’ve recently become an ID customer as I have brought an iphone 15 contract with yourselves which included a sim with unlined 5g data, I work in Birmingham  and live very near to it and have check the coverage in my area all being very high and I haven’t once had more than 2 bars of 5g on my device I’m constantly having to hotspot others due to having no data coverage or ability to call anyone. I am very disappointed with the coverage I am experiencing and  I’m a bit stuck due to the fact that the phone is included in my contract so it’s not as if I can cancel or return it.  I am need of help and assistance as I’m really not happy with the services I am being provided which is a shame because I was told really good reviews about this company and so far I have yet to see any of those results. 

2
Tom
iD Mobile Employee
7 months ago
L
Newbie
LizabNewbie
asked in Ask a question.

Poco m4 pro wifi calling

Does ID support WiFi calling on Poco M4 Pro? 

2
Kash
iD Mobile Employee
7 months ago
Dmiller84
Civilian
Dmiller84Civilian
asked in Ask a question.

Data in Israel

Hello,Can I buy data roaming add-on so I can use a packaged amount of data when I’m in Israel for a week?ThanksDan

2
Kash
iD Mobile Employee
7 months ago
S
Newbie
slhNewbie
asked in Ask a question.

PAC switch is failing

PAC switching error​I’ve entered all the details on the switching page (copied and pasted so no risk of any typos)I get the error “We’ve tried to process your PAC, but there is an issue with the information you’ve submitted”I got a second PAC from my old provider and tried that but still getting the same errorplease help

2
Kash
iD Mobile Employee
7 months ago
Georgie Fromet
Newbie
Georgie FrometNewbie
asked in Ask a question.

will i be charged switching my number over

Hello, I have signed up for a new contract and my phone hasn’t come yet, I want to know when it coming? The bloke said the 2nd October to currys store and will I be charged switching my moblie number over to my new contract with you? 

2
Kash
iD Mobile Employee
7 months ago
Luke Hatch
Newbie
Luke HatchNewbie
posted in Ask a question.

Accidently Pre Ordered 2 phones

Pre ordered the pixel 8 pro and on first go it gave me an error so went ahead again and the pre order went through. Looked at emails and I now I have 2 pre-ordered 😂 how do I go about cancelling one as there's nothing showing on my ID app ?  Thank you 

2
Kash
iD Mobile Employee
7 months ago
Mark Parry
Newbie
Mark ParryNewbie
asked in Ask a question.

waiting for sim

If my sim doesn’t arrive tomorrow how do I cancel 

2
Kash
iD Mobile Employee
7 months ago
M
Newbie
matildasNewbie
asked in Ask a question.

Accessing SMS messages

Hello I hope this message finds you well. I'm currently traveling abroad and using a different SIM card temporarily. I was wondering how I can access my SMS messages from my original number during this period. Is there a way to do this?Thank you for your assistance.Best regards,Matilda

2
Lauren
iD Mobile Employee
7 months ago
ChrisJ 2020
Newbie
ChrisJ 2020Newbie
asked in Ask a question.

How do I contact iD Mobile

I’ve recently ordered a phone which I’m waiting to come back in stock, but my current plan runs out soon and would like to know if I could get my sim separate so I can still use my current phone until my new one gets here. many thanks chris

2
ChrisJ 2020
Newbie
7 months ago
Jane David
Newbie
Jane DavidNewbie
asked in Ask a question.

Trouble getting PAC code

I have been trying to get a PAC code and have not been getting a response to by text. When I tried to get one through my account it said ‘something went wrong’. I only got an automated response from Live Chat. How do I get a PAC code!? ID are legally required to provide it 

2
Kash
iD Mobile Employee
7 months ago
Bex Temp
Newbie
Bex TempNewbie
asked in Ask a question.

the link to enter my pac code isnt working

The link that you provide to enter my pac code will not work I’ve tried numerous times I’m getting stressed as I need my number 

2
Kash
iD Mobile Employee
7 months ago
C
Civilian
CuttsyCivilian
asked in Ask a question.

chaning to Id mobile and bringing my number

Hi, I am switching to ID mobile and bringing my number from my old provider. I have set the date to 3/11/23 by mistake can I change this date or will my contract be live from the date I get my sim and it’s just the number transfer that happens on 3/11/23?thankscuttsy.

2
Kash
iD Mobile Employee
7 months ago
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