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5613 Topics

S
Rookie
SlapdashRookie
asked in Ask a question.

How to re-record my voicemail name

I only seemed to have the option to enter my voicemail name when I initially set it up, after entering a pin. I know I had the 1, 2, 3 options:1 to confirm, 2 being to listened to what had been recorded, and  3 being to re-record your name, but I got a call in the middle of it and messed it up. Now I can’t find those 3 options again to re-record my name and start over. Does anyone have any guidance.Thanks in advance for any help 

1
Tom
iD Mobile Employee
3 months ago
B
Civilian
billyfishCivilian
asked in Ask a question.

Unable to log in to My Account or the iD Mobile app

Hi I set up a phone account for my child and she’s been able to use her phone completely fine but cannot log in to her account. I have her phone number but when we enter the details at https://my.idmobile.co.uk/web/cpw/forgot-username/  we just get the message “Something wasn't quite right. Can you enter your details again please?” which isn’t really that helpful. I tried the live chat bot but that wasn’t helpful. Does anyone know how we can get access to her account or speak to a support person?cheersbilly 

1
Tom
iD Mobile Employee
7 months ago
C
Civilian
chemitrolCivilian
asked in Ask a question.

What Livechat?

“Always available.Whether it's day or night, our Chat Bot is here to answer your questions 24/7. Please allow a few moments for the Live Chat Button to load.” I’ve tried this numerous times and have never seen a Live Chat Button. Does this feature exist?

2
Siân
iD Mobile Employee
5 months ago
E
Newbie
esmeblissNewbie
asked in Ask a question.

Switching number using PAC not working

I have switched my number using PAC code from EE which said it would switch on the 9th October. I have not received any confirmation that it has switched but people can call and receive calls using my old number. However, I cannot receive texts to or from that number. Additionally, when trying to send texts, they will not send.  So firstly, when will my number be switched over. And how can the calls work but not the texts with my original number.  Secondly, irrelevant of the number, why are my texts not sending?

1
Kash
iD Mobile Employee
6 months ago
Rebecca Salmon
Newbie
Rebecca SalmonNewbie
asked in Ask a question.

Urgent Assistance Required: Account Setup Issue with Transferred Number

I have just attempted to switch to ID today, transferring my existing phone number via a PAC code. Upon attempting to set up my account, I've realized that the account has been incorrectly associated with a different phone number instead of the one I transferred using the PAC code. Consequently, I am unable to receive the security code sent via text message.Given the above, I am unable to access my account, and, more importantly, I am not receiving any service on my transferred number. I kindly request your immediate assistance to rectify this issue. Specifically, I need the account to be correctly associated with my transferred phone number so that I can receive the necessary security code and complete my account setup.Please advise on the steps I need to take or provide an update once the issue has been resolved. If additional information is required from my end.Thank you for your prompt attention to this matter. I look forward to your swift response and a resolution to this issue.

2
Kash
iD Mobile Employee
2 months ago
Chris Gallagher
Newbie
Chris GallagherNewbie
asked in Ask a question.

Handset return not processed by ID Warehouse

I returned my handset upgrade within the cool off period, just before christmas on 21st December. Royal mail delivered my parcel and it was signed for. Since then I have had no refund or contact from ID Mobile. Speaking to the Live chat agents all they have been able to do is send an email to the warehouse to check for my return. I have asked live chat 3 times from the 3rd January and they always give the same response and tell me they need 24 hours to follow up. 

2
Tom
iD Mobile Employee
4 months ago
Abdul Hamid
Rookie
Abdul HamidRookie
asked in Ask a question.

Network down, AGAIN! Saturday 17th Feb

Jesus Christ… Again?  What's happened now?

2
Kash
iD Mobile Employee
2 months ago
M
Civilian
Mel429128Civilian
asked in Ask a question.

Debt collectors chasing, never contacted by iD, switching email said £0 owed

I was out of contract, cancelled online and got an email stating final bill will be £02 months later get contacted by debt collectors chasing outstanding debt. Never been contacted by ID for any money and impossible to actually speak to anyone. Online chat is permanently unavailable 

4
Kash
iD Mobile Employee
5 months ago
Gary Seaton
Civilian
Gary SeatonCivilian
asked in Ask a question.

ROaming in non EU countries

Hi ya, I have a trip to Morocco, how much does ID mobile charge for data usage in that country? 

2
Kash
iD Mobile Employee
2 months ago
Kelly Tanner
Newbie
Kelly TannerNewbie
asked in Ask a question.

Credit rating ruined

Please help. I have just discovered that i have an adverse credit file with id mobile. I contracted a sim and changed my mind within the cooling off period. It was confirmed by id mobile that it was cancelled. I never registered or used the sim. I then received a bill for £1.88 which I couldn’t pay as i was told to do it online but i needed to have registered the sim in order to pay. I now have 3 months of missed payments on my credit file and adverse credit registered which has stopped me from getting a mortgage. How can i sort this out? Thanks.

4
Tom
iD Mobile Employee
6 months ago
K
Newbie
K83bxt3rNewbie
asked in Ask a question.

Can't create direct debit

My account got blocked last week because my direct debit failed (there was money in the account).The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.To add, I'm on the new version of the app.Need to get this sorted before my next bill which is in a couple of days! Any advice?

2
Tom
iD Mobile Employee
1 month ago
L
Newbie
LisakNewbie
asked in Ask a question.

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong. I need to pay the bill by the 17thThere is enough funds in my account and my card details are correct. Please help 

2
Kash
iD Mobile Employee
29 days ago
O
Newbie
Only4018Newbie
asked in Ask a question.

Where do I report sites that are wrongly filtered by the adult content filter?

I recently signed up with ID Mobile and noticed that 4channel.org is blocked by the adult filter. The website 4channel.org is "safe for work", no nudity or porn allowed. This shouldn't be blocked, especially considering that websites like reddit.com  which allow hardcore pornography are not blocked. However, I wonder how I can raise this issue with the correct team at ID Mobile? There’s no email address to contact ID Mobile, I’m not going to waste my time with a live chat, and making a complaint seems OTT.

3
Kash
iD Mobile Employee
5 months ago
S
Newbie
Susan WNewbie
asked in Ask a question.

No Signal

My Doro phone is fully charged but screen just says Select network. Any ideas ?

4
Tom
iD Mobile Employee
1 month ago
Z
Newbie
Zahra MogNewbie
asked in Ask a question.

Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
4 months ago
Gary Pryor
Newbie
Gary PryorNewbie
posted in Ask a question.

using my phone in Europe

Does anyone know if I have to inform id mobile when I'm travelling to Europe and taking my phone as their website is pants for that information, can't even speak to anyone at this company and can't even log in to my account 😡

2
Kash
iD Mobile Employee
10 days ago
KreamT
Newbie
KreamTNewbie
asked in Ask a question.

Issue with account

Hi. I recently moved from ID to a different mobile provider (both on a 30-day rolling contract). I was annoyed at the third full-day outage and no way to contact support directly. Checking my account, it says that the next bill is due on the 9th of April. There was some usage up until the first few days of March, so I presume this is what this is for (although it’s a full month's amount which seems odd) and therefore the account will be effectively closed after that payment. Anyway, I’ve now decided to move back to ID Mobile as the signal is not as good with the new provider. So, I was wondering how I go about resurrecting the account so that it doesn’t stop? If I use the original ID Mobile SIM card (which I kept) will this still work, and do I just go through the PAC procedure to port my original number back again?Thanks for your help.

3
Tom
iD Mobile Employee
1 month ago
M
Civilian
MichelemorrowCivilian
posted in Ask a question.

order a replacement sim card

I need a replacement SIM card and can’t get onto the live chat. Thanks Michele [REDACTED]

1
Tom
iD Mobile Employee
4 months ago
Arran Scrambled Egg Gillies
Civilian
Arran Scrambled Egg GilliesCivilian
asked in Ask a question.

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

ID Mobile did not live up to their end of the bargain as I never received £30 - Currys or Amazon.co.uk Gift Card

2
Kash
iD Mobile Employee
5 months ago
Alia131
Civilian
Alia131Civilian
asked in Ask a question.

Why has my switch not taken place

It has been 3 days since I provided my PAC number but my number still has not transferred over

2
Tom
iD Mobile Employee
1 month ago
S
Newbie
ShaunWNewbie
asked in Ask a question.

Website Crash at time of Order

Hi,was placing an order today (05/03/2022) for a pre-order of the Samsung S22 and on the screen after putting in:  Name, Address, Card Details, agreeing to the 1p charge, the order process crashed with the following message:The requested URL was rejected. Please consult with your administrator.Your support ID is:  17579213551745299063I clicked the back button and tried again and same result with a slightly different support ID. So question.  Has my order gone through (no emails received so far)?   I don’t want to start the whole process again to end up with two orders.  If you could let me knowThanks, Shaun.

1
S
Newbie
2 years ago
A
Civilian
AnnawisebowCivilian
asked in Ask a question.

new sim not

Have purchased a new sim, inserted it and activated it on my ID Mobile account over 48 hours ago.it still is not working.my old sim was with if mobile and works.this new sim is 5g but I don’t have 5g coverage where I live. But have been to a location that does. Still no service.  ive done everything on the suggested checks. 

2
Ryan
iD Mobile Employee
2 years ago
Steve Ring
Newbie
Steve RingNewbie
asked in Ask a question.

poor signal

Very poor signal when using phone at home, indoors or outdoors. I can hear the person I’m calling but but they can’t hear me or signal breaks up. Have checked coverage in my area (BH11 8AQ) and it says good.

1
andewhite
Legend
2 years ago
iD Mobile
iD Mobile Employee
iD MobileiD Mobile Employee
published in Articles and competitions.

Android Q gets own version of 3D TouchBlog

[b]The ‘force touch’ is having a makeover…[/b] You may remember back in 2014 when Apple announced one of its most exciting screen features on a range of its devices: 3D Touch. Known as ‘force touch’ amongst the geeks and manufacturers, this innovative tech was a game-changer for the touch screen. Beforehand, most of our devices’ touch screens had no measurement of pressure, which allowed for a few ‘long press’ features but (as the name suggests) took some time to activate. Force touch was able to remove that problem, offering the features as soon as you press the screen a little harder. [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/3206b625-b174-453d-adb9-ad91d1f42b0d.jpg[/img] Historically, Android handsets have only sported the ‘long press’ feature, introduced on the Android 8 Oreo OS. But we’ve heard that the latest OS update Android Q might be finding its own way to incorporate some pressure-touch tech. The idea is that if you press harder on an Android app

490
iD Mobile
iD Mobile Employee
4 years ago
C
Newbie
CharlesburkeNewbie
asked in Ask a question.

How is Currys not performing for you?

Hello Community.Currys Carphonewarehouse on Idmobile.I have recently ( 1 week) taken delivery of my new Samsung S22 through Currys (Carphone Warehouse).I was persuaded by a salesman (when I enquired about delivery) to buy the official phone charger and a "very good" case at a good add on price. I accepted.I never opened the phone charger as not only was it not a Samsung one, it didn't even provide the max charging capacity of the phone (which is apparently low by current standards anyway ). I did open the case but it was not what I expected and couldn't allow a feature that I had got used to on my previous Samsung S10.I wanted to return both. I was told that I couldn't do so without returning the phone.These items weren't part of a package. They were add-ons.After a 54 minute phonecall ! which involved only 6 or 7 minutes of conversation, I was cut off.I don't know the next step if any. Can anybody help?

3
C
Newbie
1 year ago
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