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5644 Topics

Tomhendry00
Newbie
Tomhendry00Newbie
asked in Ask a question.

payment

I’ve tried paying my bill numerous times on the app and through the automated phone system but it isn’t letting me pay it even though the money is in the bank and now they’re threatening to disconnect me because I haven’t paid but I’ve tried plenty of times. 

8
andewhite
Legend
1 year ago
Ian Buchanan
Newbie
Ian BuchananNewbie
asked in Ask a question.

error Your SIM card does not allow connection to this network

I am traveling in the near future so I decided to ensure roaming is enabled and working. It appears to be set up correctly. When I change the network setting to manual and select any other network I receive the error as listed in the title. Has anyone else come across this and been able to correct? I am on android s21.

1
WelshPaul
Legend
1 year ago
Maria Adam
Newbie
Maria AdamNewbie
asked in Ask a question.

cant send messges to short code numbers

I can’t send messages to a short code number how do I get this changed or unblocked 

2
Tom
iD Mobile Employee
10 months ago
Charlotte Beasley
Newbie
Charlotte BeasleyNewbie
asked in Ask a question.

paid bill bit it still says i owe money! SUSPENDED

Help me please I need to speak with someone to get this resolved

6
Kash
iD Mobile Employee
1 year ago
P
Newbie
plantsNewbie
asked in Ask a question.

Mobile data unusable for over a week

The status check has consistently shown the same message, about work ongoingHow long do these repairs last typically and when is it ok to ask for one’s money back?I rely upon mobile data in my workplace and am currently using a SIM from another network (Voda)The down speed is 0.3Mbps but not consistent and up is a more reasonable 2Mbps. Down speed since joining in April has been 20+ and up 5+I can’t use the web. I can only reply to small emails, sometimes

5
Mohammed
iD Mobile Employee
10 months ago
Laura Packer
Newbie
Laura PackerNewbie
asked in Ask a question.

Pin code

Hi I can't make/receive any calls and texts as it is asking for a 4 pin code iv tried 0000 and 1234 which was on your website. Please help!  

2
Mohammed
iD Mobile Employee
9 months ago
O
Rookie
onemeatRookie
asked in Ask a question.

Mr

I want to cancel my iD contract. I am with in the 30 day limit. Thank you

2
Tom
iD Mobile Employee
8 months ago
H
Newbie
HarveyLNewbie
asked in Ask a question.

Cancelling contract without access to sim card

Hi, I am trying to cancel my sim contract as I don’t use it anymore. I no longer have access to the sim card and I never created an account on the website, therefore cannot access the live chat features and you have 0 customer support on the phone. I do not want to cancel the direct debit as it will ruin my credit rating. I still have any relevant customer numbers etc from the original contract.Please can someone help me, thank you. 

1
Rory
Newbie
2 years ago
Gary Richardson
Newbie
Gary RichardsonNewbie
asked in Ask a question.

Billing

I cannot read my bills both on the App or online they are the same.some of the writing is legible, but unfortunately the rest of it is not thanks 

11
Gary Richardson
Newbie
6 months ago
J
Rookie
jasonRookie
asked in Ask a question.

Can you remove my email address from you're system

I took a contract out with you but I had to cancel it because when I tried to register on my account it was saying my email address is already registered to an id account which I had years ago so can someone remove my email address from the system so I can take out another contract and registered my account.

1
WelshPaul
Legend
10 months ago
M
Civilian
Mel429128Civilian
asked in Ask a question.

Debt collectors chasing, never contacted by iD, switching email said £0 owed

I was out of contract, cancelled online and got an email stating final bill will be £02 months later get contacted by debt collectors chasing outstanding debt. Never been contacted by ID for any money and impossible to actually speak to anyone. Online chat is permanently unavailable 

4
Kash
iD Mobile Employee
5 months ago
Alex Fletcher
Newbie
Alex FletcherNewbie
asked in Ask a question.

One Time Passcodes

I have started as a new iD Mobile customer today. A problem I immediately seem to have is that my One Time Passcodes (as required by banks) are not coming through. Please advise!!Thanks, Mark

5
Mohammed
iD Mobile Employee
9 months ago
Katherine Cooper
Newbie
Katherine CooperNewbie
posted in Ask a question.

new sim, no number!

HiI've received my new sim with no number!! It's not on packaging, it's not recognised when looked up on two different phones. I've tried ALL your troubleshooting for this problem on your website (so please don't re-suggest any of those to me in your replyto me). When I try to use my phone it just comes up with 'not registered on network'. Tried calling your 'customer services', but with no number it won't put me through, which is very unhelpful for this particular customer needing this particular service from your so called helpline! I cannot register an online account because, you've guessed it, no number!! So far not impressed with idmobile, let's hope whoever responds to this, makes the difference.If this isn't resolved within 24 hours, please cancel my order and refund any money owing. At the very very least, the new number of a sim should be either in an accompanying letter, or on the packaging; I've never come across this before, and since reading comments online, sadly find it'

3
Tom
iD Mobile Employee
10 months ago
Z
Newbie
ZerrinNewbie
asked in Ask a question.

Transaction Number

I can't find my transaction number. I didn't receive a welcome email. And it is not on my digital invoice. I have searched every email but nothing. Why the hell you request such an idiot information that you didn't provide? 

1
Kash
iD Mobile Employee
6 months ago
D
Civilian
DreadfulCivilian
asked in Ask a question.

Unable to log into second account

Hi, I have two accounts, one for each of my daughters but I seem unable to log into one of them. I’m pretty sure I have logged in before but it doesn’t seem possible any more.Not sure if I used the same email address on both accounts as I see this has caused some issues for others users.All I want to do is increase the data allowance as my daughter is currently away for the week and has run out. Sadly this seems to be impossible.

3
Rory
Newbie
1 year ago
Hanna May
Newbie
Hanna MayNewbie
asked in Ask a question.

Cancelling and getting a Pac Code

My contract finishes on the 29th November, I have a new phone and will request a Pac code as i want to keep my number and i understand that it will cancel my plan once i activate it on the new phone. My question is if I activate it on the 30th November, will I be charged for a new month or not? Or can I use it on the 29th the day of my end of contract? 

3
Kash
iD Mobile Employee
5 months ago
Sam Parker
Newbie
Sam ParkerNewbie
asked in Ask a question.

No Wifi connection!

I got my iPhone 13 last Friday, and my number ported over yesterday - Monday. However, I have no Wi-Fi connection away from my home! This is so frustrating as messages are not getting through as they go by text, not iMessage. I can’t see where my kids are or generally access anything away from my home!! I’ve tried the usual turning phone of and on again and it makes no difference. Please help!!

5
andewhite
Legend
1 year ago
Kim Pedersen
Civilian
Kim PedersenCivilian
asked in Ask a question.

Roaming charges link not working

When trying to access https://www.idmobile.co.uk/help-and-advice/international-and-roaming-charges, I get a request rejected error. Any chance someone could tell me the roaming cost for calls and data in the US? 

0
andewhite
Legend
1 year ago
Jack Ingram
Civilian
Jack IngramCivilian
asked in Ask a question.

How do I identify unknown charges?

I am being charged 2 x £1.50 at the very beginning of the new month (85004 Domestic?). I have tried to zero my extra usage charges but am not allowed to do so as “ your current out-of-plan spend exceeds this amount. Log in at the beginning of your next billing month to lower your cap”.The problem is that the scammers bill me before I am able to zero my extra usage charges, and so it continues.How can I get more information on these charges so that I can do something about them?Otherwise I will have no choice but to cancel my account.

3
Tom
iD Mobile Employee
8 months ago
A
Civilian
Andrew McCivilian
asked in Ask a question.

sim card undelivered

Hi. I ordered a SIM card on Thursday at 15.38pm order ref 120686920my wife Julie ordered a SIM card on Thursday at 17.17pm order ref 120688172 (the checkout wouldn’t allow me to order two at once).julie’s was delivered on Saturday.It’s  now a Monday afternoon. I took the post from the postwoman an hour ago & my sim was not there. according to the ID delivery schedule, it ought to have been delivered by today.frustratingly, there is neither anyone to call or email about this (yes I know it’s all online) orany way to track if it will ever arrive??would you please pursue an answer to this and ring me on 07925048099 as something has obviously gone very wrong.thank youandrew Mccluskey    

3
andewhite
Legend
2 years ago
Jonny Eley
Civilian
Jonny EleyCivilian
asked in Ask a question.

Undelivered Belkin Charger and Disney access

I upgraded to a S22 this week on a 27.99 contract. Was expecting the charger to be delivered with he phone but no sign. Another offer was 6 months of Disney - heard nothing about that. I would have emailed ID directly but trying to find an email for ID is like trying to find a fart in a jacuzzi! 

1
Kash
iD Mobile Employee
9 months ago
James Lowes
Newbie
James LowesNewbie
asked in Ask a question.

Do I really have to buy a £5 pay as go from another network to get a 'new customer' deal?

All I want to do is buy a new phone on a contract from ID. The best deal is via ID themselves. However I can’t get this as it’s not an upgrade I am offered.If I buy it as a new customer I cant swap my number. So I either move to a different network or I buy a £5 PAYG sim to jump my number to and then from.Is it really that ridiculous?

3
Kash
iD Mobile Employee
10 months ago
S
Civilian
SMathewCivilian
asked in Ask a question.

Phone number switching request

Hi,Yesterday I requested to switch my number to ID by providing the PAC code.The website response was not clear and I didn’t get an email confirmation. How can I confirm that ID received my switching request?

2
Kash
iD Mobile Employee
6 months ago
H
Newbie
hemkompNewbie
asked in Ask a question.

Very slow mobile data

Hi, Al10 very slow mobile data speed, can someone fix this please! 

5
Tom
iD Mobile Employee
6 months ago
D
Newbie
Dally03Newbie
asked in Ask a question.

Proof if purchase for Insurance claim

I need to get proof of purchase for a insurance claim.....this is the info it must include?This document must show the handset make, model, gigabyte and IMEI number.

3
Rory
Newbie
1 year ago
Terms & Conditions