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Question

Proof if purchase for Insurance claim


I need to get proof of purchase for a insurance claim.....this is the info it must include?

  • This document must show the handset make, model, gigabyte and IMEI number.
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3 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8645 replies
  • June 27, 2022

Hey @Dally03 

 

I’d recommend looking for the original receipt you would’ve got when you ordered the device!

 

If you don’t have it or this doesn’t have all the information you require let us know and we can take a look at issuing a proof of purchase for you!

 

Tom


  • Author
  • Community Member
  • 0 replies
  • June 27, 2022

I cannot find the original receipt so would it be possible to re issue this for me?

What information will you need??


Rory C
iD Mobile Employee
  • iD Mobile Employee
  • 1684 replies
  • July 1, 2022

Hi @Dally03, sorry for the delay in getting back to you. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Thank you,

Rory