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5656 Topics

L
Civilian
LeakyCivilian
asked in Ask a question.

When to use PAC code?

Hi team, I am switching from Three to a new 24 month sim only contract.  I received an email today giving me my new number, but I havent received the actual sim card yet.  I have tried to enter my details into the switch website, but it is reporting that…We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. Do I need to have actually received my SIM card and activated it before trying to issue the PAC switch?

4
L
Civilian
1 year ago
S
Newbie
Syoung76Newbie
asked in Ask a question.

Account issues

Hi,Both me and my husband have an ID mobile account that we opened for our children when they were too young to have an account. One is now 16 and the other is now 19 and we would like to move the accounts over to their names, but still pay the bill.Is this possible?We ask as we both need to purchase a new phone due to our company phones not being available to use personally anymore, so will need an account each for ourselves.Thanks

2
Tom
iD Mobile Employee
1 year ago
Alex Belwood
Newbie
Alex BelwoodNewbie
asked in Ask a question.

Has anyone received their £100 curry vouchers yet?

I know that the terms say we can expect the vouchers between 17/03 and 16/04, but im wondering if anyone has received theirs yet? cheers

0
Alex Belwood
Newbie
1 year ago
DmitrijD
Newbie
DmitrijDNewbie
asked in Ask a question.

Bill increase by 13.4% - RPI

How does it work!? Why my whole bill went up? I could understand increase on a service pay increase, but why my payment for a phone I’ve got from you got increased as well?

4
andewhite
Legend
1 year ago
J
Newbie
Jessica BarnettNewbie
asked in Ask a question.

Accidentally used wrong email address when ordering phone

I did not create an account before ordering my phone contract. I ordered the Samsung Flip 4 but as I was so excited to get started I allowed autofill to put an email I no longer have access to as my contact email. Will I be able to update this once my order arrives as I have no way of knowing what is going on or what to do? I have the order number if that helps.

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
RantanNewbie
asked in Ask a question.

first bill on mobile app twice, pre-wondering if going to get charged twice

I’ve just got a contract with id mobile.Just downloaded the app.it’s showing 2 bills for march….first for £24.62 coming out on 12/4/23 with no mobile number and no dates. (Understandable cause it showed that I wouldn’t get charged for the messing around of waiting 5 days+ for my old mobile number pac to transfer) 🤷‍♂️second for £32.99 which is my plan payment i agreed to, but for the phone number on sim card that came with the phone, coming out on 6/4/23. Which dates from 22/3/23 to 21/4.so i try to get through on chat and it takes awhile between messages…. About 4min+ each one (being generous) asking for my mobile number twice when I’m thinking it’s my account number that they should be after and get at the end of it that my bill is going to be £24.62 coming out on something like 24/4/2023.so i find the number to ring 7777 (no customer service really) and check with number 1 and it does say the last one.so, how the hell do i know which one/which date or if all these are coming out?!?

2
R
Newbie
1 year ago
LetMePayTheFinalBill
Civilian
LetMePayTheFinalBillCivilian
asked in Ask a question.

Cant pay final bill

I have cancelled my direct debit and cancelled my contract but then received a final bill email but now have no access to the account nor my old iD phone number. I can't get into contact with anyone from iD over the phone so I'm stuck for what to do. Would appreciate some advice please 

2
Tom
iD Mobile Employee
1 year ago
Z
Civilian
ZedaCivilian
asked in Ask a question.

Not Accepting PAC Code details

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong. Been round the houses with live chat. Need specific instructions. Why is this such hard work?

3
Tom
iD Mobile Employee
1 year ago
Elin Robson
Newbie
Elin RobsonNewbie
asked in Ask a question.

MMS Send Failure

Why do I get a meesage Service not activated on network when trying to attach screenshots to SMS text Message even though I have a £5 spend cap set up, and MMS enabled? Can’t send MMS either via wifi calling or 4G data.

10
Tyler
iD Mobile Employee
1 year ago
O
Civilian
Owl.1867Civilian
posted in Ask a question.

details incorrect message

Can anyone help, I'm trying to switch my old number from Vodafone but keep getting details incorrect message

2
Tom
iD Mobile Employee
1 year ago
R
Newbie
RossoNewbie
asked in Ask a question.

restarting account

Closed my old account with IDM in December but just took out a new sim deal with them. Now can’t see how to restart my online account which just says I’ll be able to see my old data for 6 months from December. Anyone know how to reset my account. 

4
Tyler
iD Mobile Employee
1 year ago
Caroline Howard
Newbie
Caroline HowardNewbie
asked in Ask a question.

making a call to Europe

New to iD mobile.  Why can’t I make a call from uk to France?  Roaming is on. Help please 

2
Caroline Howard
Newbie
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
Gareth White
Newbie
Gareth WhiteNewbie
posted in Ask a question.

porting has gone all to pot

Hi, I ported over my old number. Now I call and receive on my old number, I send and receive texts on both my old and new id number. So I receive on ported number, reply and it sends with id number (confusing recipient) but I then get reply regardless of what number they reply to

4
Tom
iD Mobile Employee
1 year ago
DJeffers
Newbie
DJeffersNewbie
asked in Ask a question.

I have lost my phone and don't know my password

I have lost my phone and do not know my password in order to login and request a new SIM. I have been unable to do this via any other method so far. If possible please can I be contacted to discuss what I can do to recover my account.

2
Mohammed
iD Mobile Employee
1 year ago
KuronekoSenpai
Newbie
KuronekoSenpaiNewbie
asked in Ask a question.

£200 bonus trade in question

Im interested in upgrading my phone and saw the google pixel 7 pro offered an extra £200 trade in when trading in my old phone.This is obviously very appealing to me but im not sure how it works or if my old phone is even eligible. I would be trading in my s20 fe which works fine but has a bit of screen burn in on the top right of the screen (battery icon etc) would this still be eligible for the £200 extra trade in credit? If so how do i get the money when i select my phone to trade in it just says the original trade in price instead of the one with the promotion going. Any advice would he helpful

2
Mohammed
iD Mobile Employee
1 year ago
S
Civilian
SophalotsCivilian
asked in Ask a question.

missing pixel buds for 7 pro pixel deal

I placed my order on the 25th of March and my phone turned up today from DPD. My email from ID mobile said the pixel ear buds would be in the bag with my phone but they aren't? Can someone confirm they are on their way?

2
Mohammed
iD Mobile Employee
1 year ago
Iain Morrison
Newbie
Iain MorrisonNewbie
asked in Ask a question.

wanted a separate data only sim

I already have a phone sim. I wanted a separate data sim for my 4g router, but it appears that my phone sim has been upgraded.How do I resolve  this?

1
Mohammed
iD Mobile Employee
1 year ago
Jen Shemwell
Newbie
Jen ShemwellNewbie
asked in Ask a question.

voicemail list - visual voicemail

I’m thinking of joining ID but want to know, can you view your voicemails on your call history on iPhone or do you have to ring the number?  Thanks in advance 

2
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
jrheath007Newbie
asked in Ask a question.

Apple Services Free for 3 Months Promotion - What is the code?

I received an email from ID Mobile say I was entitled to 3 months free Apple products but when I went to activate this it says I need a PIN.  Does anyone know the PIN or how I get this PIN as I the chatbot has no clue what I am asking and the staff member I was put through to, well they just could not help.

8
J
Newbie
1 year ago
Leanne Evans
Civilian
Leanne EvansCivilian
asked in Ask a question.

Prices have gone too high

I have had this contract which I believe was miss sold and given incorrect information several times therefore inciting charges and the price has now gone up so much and to leave has gone up massively with there is no one to talk to and within the 30 days of being informed of the price hike I want to cancel free of charge  as within my rights to do so.

8
WelshPaul
Legend
1 year ago
Dipak Joshi
Civilian
Dipak JoshiCivilian
asked in Ask a question.

International Student

Hi, As an international student I have been here since 6 months and I don’t have 3 years address history in  this case can I get a new phone in pay monthly contract? 

2
Kash
iD Mobile Employee
1 year ago
M
Newbie
Mark RobinsonNewbie
asked in Ask a question.

Texting each other whilst both in India.

My wife and I are travelling to India in early April.  We are both ID users. The international roaming info refers to 60p for sending a text to India, or from India to elsewhere.  If we text each other IN India will it still cost 60p?

2
M
Newbie
1 year ago
Helena P
Newbie
Helena PNewbie
asked in Ask a question.

why isn't my data working

I'm in Colombia and have uk sim. I've bought extra data and have avoided roaming but my charges have shot up by £34 in 2 days. Why isn't the extra data I bought covering this?

4
Mohammed
iD Mobile Employee
1 year ago
A
Newbie
AbhirayNewbie
asked in Ask a question.

roaming pack for Montenegro

Hi, I am going to Montenegro for a week. It is not covered by EU inclusive roaming. Roaming charges are pretty heavy. Is there a daily cap plan for roaming I can buy. thanks

1
Kash
iD Mobile Employee
1 year ago
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