Getting Started

Stay up to date with everything iD. Find out how to use the iD Community, ask a question, enter competitions and read interesting articles.

5588 Topics

S
Rookie
SlapdashRookie
asked in Ask a question.

How to re-record my voicemail name

I only seemed to have the option to enter my voicemail name when I initially set it up, after entering a pin. I know I had the 1, 2, 3 options:1 to confirm, 2 being to listened to what had been recorded, and  3 being to re-record your name, but I got a call in the middle of it and messed it up. Now I can’t find those 3 options again to re-record my name and start over. Does anyone have any guidance.Thanks in advance for any help 

1
Tom
iD Mobile Employee
3 months ago
S
Newbie
Steph123451Newbie
asked in Ask a question.

selling phone

Can I sell my phone I have on contract to websites that offer cash for phones as I'm still continuing to pay the contract. 

3
Kash
iD Mobile Employee
1 month ago
M
Civilian
mjfCivilian
asked in Ask a question.

downloading previous bills

How do i download previous billsI’ve tried and nothing happens

1
Lauren
iD Mobile Employee
3 months ago
Andrea HC
Newbie
Andrea HCNewbie
asked in Ask a question.

New SIM, no number

I have transferred from Smarty and bought a new iPhone 15 with an ID mobile SIM. I’m trying to register the IDMobile SIM, but haven’t got an actual number on any paperwork or emails. There was nothing on the SIM packaging either. I’ve tried checking the “my number” in settings, but my old number comes up. I’m absolutely stuck. 

3
Tom
iD Mobile Employee
27 days ago
M
Newbie
MazafazaNewbie
asked in Ask a question.

need Pac code but there is no service on my current sim

After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)what should I do? How can I get my PAC code? 

2
M
Newbie
13 days ago
Leon Lilley
Newbie
Leon LilleyNewbie
asked in Ask a question.

Switching to sim only

My 24 month contract ends next month and I can upgrade from now. I don’t want to upgrade. However I do want to go onto a monthly rolling sim only deal. I’ve seen a deal online for £12/m for new customers. 1.) how do I arrange to switch to sim only?2.) will I receive a new sim and do I have to arrange for to keep my current phone number?3.) do I need to give notice now to leave my current contract?

4
Kash
iD Mobile Employee
1 month ago
R
Newbie
R2NEKNewbie
asked in Ask a question.

recall porting request to the new provider

Hello, I tgink I may have put myself in some pickle with transferring my number across from ID to a different provider.i saw a good offer elswhere, requested my PAC, applied it and requested porting.then I realised that there was a catch and the offer was not good at all as it looked first.called this new provider and requested to stop my porting. The customer adviser said he could not do tgat on the phone and gave me an email addrrss to request it via email, which I did.this was yesterday.today I get a txt from ID that porting request has been received and is in progress being processed.I do not want to leave iD and do not want to lose my number, so not sure what can I do now. please help

3
Lauren
iD Mobile Employee
1 month ago
A
Newbie
Alicia199090Newbie
asked in Ask a question.

new sim contract - no signal

I received a text early yesterday to say my sim is ready to activate. I’ve moved to a cheaper sim only contract with you guys as my phone contract expired. carphone warehouse said I shouldn’t need to do anything and I should be able to carry on using my existing sim, everything should just transfer across as I was already with id network. since I received the text yesterday I have lost signal and I’ve been unable to receive or make calls. The text said it would only take 24 hours. I’ve tried turning my phone on and off multiple times but this hasn’t worked. What do I need to do? thanks, Alicia

1
Kash
iD Mobile Employee
1 year ago
C
Civilian
COOKECivilian
asked in Ask a question.

COOKE - Question for iD

HOW DO I TALK TO SOMEONE 

3
WelshPaul
Legend
1 year ago
Peter Lowthian
Newbie
Peter LowthianNewbie
asked in Ask a question.

I need a PUK Code

when i try to connect to live chat i get a url error

2
Mohammed
iD Mobile Employee
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Error on MY ACCOUNT DASHBOARD

As you can see from screenshot it’s showing 2 NOVEMBER invoices; one should say DECEMBER.Screenshot 

5
Tom
iD Mobile Employee
1 year ago
R
Newbie
RsulemanNewbie
asked in Ask a question.

help i am not getting texts from natwest and certain personal contact

Hi I am having issues getting texts from Natwest and from a few family members. I have trued your online chat service who tell me the issue is on the end of the bank but when testing with 3 different personal contacts they have not come through.  I have now put my old VODAFONE SIM back into the phone and even though there is no service provision the texts from the personal contacts have all gone there. Still nothing from Natwest. My bank have assured me there are no issues on there end and they can see the messages have been sent.I have contacted you chat service on 4 different occasions with no resolution and a different answer each time

1
Kash
iD Mobile Employee
2 years ago
H
Newbie
Hgu12rachelNewbie
asked in Ask a question.

i havent received £20 bonus refer a friend

Hi, I have not received my £20 bonus after I referred a friend.

1
Kash
iD Mobile Employee
2 years ago
David Draycott
Newbie
David DraycottNewbie
asked in Ask a question.

id number showing on messages

My old number has ported but the I'd number is showing on text messages.Android oppo A72

1
andewhite
Legend
1 year ago
Daniel Philps
Civilian
Daniel PhilpsCivilian
asked in Ask a question.

incorrect line rental charge

I'm on a £30.99 per month contract with unlimited everything but in march I was charged £48.77. looking at the bill the line rental was charged at this amount and calls and texts were all £0.00. why have I been charged extra?

1
Rory
Newbie
2 years ago
Elizabeth Godfrey
Newbie
Elizabeth GodfreyNewbie
asked in Ask a question.

Muted phonecall

Hi, I have had my ID Mobile since December and recently I have had an issue with making and receiving phone calls. The issue is I am muted and the other line cannot hear me. I put the phone down and then make the phone call and it works  I have checked the sim coverage and all ok, also same on another phone

2
Tom
iD Mobile Employee
1 year ago
H
Civilian
HorslsCivilian
asked in Ask a question.

Missing Order of an iPhone 11 (Red)

I ordered and iPhone 11 Red over a month ago and was advised it would be arriving on 22nd September, it still hasn’t arrived, and I have had no communications from you since.  Impossible to get in contact with someone as I dont have a mobile number for the phone yet, hence joining you. Please could someone either assist by letting me know the arrival date, or how to cancel this contact. Thank You

5
andewhite
Legend
1 year ago
S
Newbie
ShockingcustomerserviceNewbie
asked in Ask a question.

Cancel my contract IMMEDIATELY

Cancel my contract now.Order number REMOVEDI have not used the SIM and will not be paying any money. Private message me if you need any more information. Other points:Your customer service is beyond disgraceful. The live chat does not work and everyone knows it. I have tried 3 different browsers and enabled cookies and everythign I could possibly think of. There are thousands of comments and questions saying none of this works.I work in IT, how on earth would an old person be able to manage this without a phone number to ring for help??Your automated helpline also doesn’t work and just hangs up even within business hours.

2
Mohammed
iD Mobile Employee
1 year ago
J
Civilian
James PCivilian
asked in Ask a question.

Samsung S21 FE 5g out of stock

I'm looking to upgrade my phone and ideally would like a samsung S21 FE 5G, however all colours are out of stock. Will any colours be back in stock before the promotion ends on 30th of august? 

1
Tom
iD Mobile Employee
1 year ago
M
Civilian
motiur9786Civilian
asked in Ask a question.

i cant talk to anyone in customer services regarding getting a new contrct 4 my son.

Hi can someone from id network contact me as I need a new contract for my son? 

1
Tom
iD Mobile Employee
1 year ago
K
Newbie
KatiepNewbie
asked in Ask a question.

live chat

I have been trying to chat all day and either it's not connecting or I explain my problem and the chat just randomly ends, can someone help me please.

2
K
Newbie
2 years ago
N
Newbie
Nicky WaldenNewbie
asked in Ask a question.

had my phone number changed ovwr to my old number. wen peole ring me its fine but when i ring out its off the id mobile number. ???

Had my old number switched over to my new I'd mobile number and When people ring my old number it's fine but when I dial out it's off the new I'd mobile number. Need help can not go on like this 

1
andewhite
Legend
1 year ago
Sam Wilson
Newbie
Sam WilsonNewbie
asked in Ask a question.

Trying to register but cant use phone number as phone is locked

Have tried to unlock my phone with no joy, now looking to log into my account but can receive code as I can't use the SIM Card. Can anyone help? 

2
Tom
iD Mobile Employee
1 year ago
L
Newbie
Laura ScolesNewbie
asked in Ask a question.

Payment issue

Hello - I am trying to order a phone upgrade online. When I get to the payment section, it doesn’t accept my payment as it says my person details don’t match my bank details. They are correct and they do match. Please can you advise with how to proceed with my order? The online chat is apparently constantly busy and unhelpful. 

1
andewhite
Legend
1 year ago
K
Newbie
KenBarNewbie
asked in Ask a question.

cancelled but still being billed

Hi.I cancelled my contract on 12th Feb 2022 but was billed for the period 13th Feb - 9th March. A direct debit payment was taken from my account.It seems that this is a common problem with ID mobile from the number of related posted on this forum.Can you arrange to reverse the payment taken please

4
Rory
Newbie
2 years ago
Terms & Conditions
Why iD Mobile?