Question

Trying to register but cant use phone number as phone is locked

  • 31 August 2022
  • 2 replies
  • 46 views

Have tried to unlock my phone with no joy, now looking to log into my account but can receive code as I can't use the SIM Card. Can anyone help? 


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2 replies

Userlevel 8
Badge +9

Normally a network locked mobile phone must be unlocked by the mobile network that originally sold the phone.

Have you contacted the mobile network the handset is locked to?

 

Userlevel 7
Badge +4

Hi @Sam Wilson

 

Have you used the SIM in a phone that isn’t locked? I’d recommend having the phone unlocked by the network who have locked it!

 

If it’s locked by us please contact us via the iD Mobile Live Chat so we can look into unlocking it!

 

Tom

Why iD Mobile?