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Question

Trying to register but cant use phone number as phone is locked

  • August 31, 2022
  • 2 replies
  • 49 views
Sam Wilson
Community Member

Have tried to unlock my phone with no joy, now looking to log into my account but can receive code as I can't use the SIM Card. Can anyone help? 

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2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • August 31, 2022

Normally a network locked mobile phone must be unlocked by the mobile network that originally sold the phone.

Have you contacted the mobile network the handset is locked to?

 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • September 5, 2022

Hi @Sam Wilson

 

Have you used the SIM in a phone that isn’t locked? I’d recommend having the phone unlocked by the network who have locked it!

 

If it’s locked by us please contact us via the iD Mobile Live Chat so we can look into unlocking it!

 

Tom

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