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need Pac code but there is no service on my current sim


After having no service on my phone with my current Id sim for more than 24 hrs, I have decided to leave Id. But I can’t get PAC code because I can’t text from my phone and my number (because there is no service)

what should I do? How can I get my PAC code? 

Best answer by andewhite

Just use the online iD Live Chat to speak to a customer adviser and request a PAC, @Mazafaza

The advisers work until 6pm at weekends, and the chatbot operates 24/7.

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6 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • April 27, 2024

Just use the online iD Live Chat to speak to a customer adviser and request a PAC, @Mazafaza

The advisers work until 6pm at weekends, and the chatbot operates 24/7.


  • Author
  • New
 Contributor
  • 2 replies
  • April 27, 2024

Thank you 


Monty Mellor
Active Contributor
  • Active Contributor
  • 5 replies
  • May 28, 2024

No service on sim, am leaving ID so need pac code


Monty Mellor
Active Contributor
  • Active Contributor
  • 5 replies
  • May 28, 2024

The phone number is 


Monty Mellor
Active Contributor
  • Active Contributor
  • 5 replies
  • May 28, 2024

My phone number is am leaving ‘ID’ and need pac code


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • June 3, 2024

Hi @Monty Mellor,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash