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5575 Topics

H
Civilian
Helen IsaacCivilian
asked in Ask a question.

holiday to cuba

Can I use my phone in Cuba , what are the charges and can I use what’s app please

2
Kash
iD Mobile Employee
3 months ago
S
Civilian
Samuel_BoydCivilian
asked in Ask a question.

Two ID mobile contracts help switching number

Basically I ordered an Xiaomi 13t on id mobile from car phone warehouse, I received no order confirmation and waited two weeks, I rang car phone warehouse to check if my order had gone through they told me they had received no order from me.I then ordered a pixel 7a on id mobile as the 13t was no longer in stock only to receive an email three days later to say my Xiaomi 13t was on the way! I've contacted car phone warehouse to return the Pixel, that was fine, the problem is I requested to change my old number to the pixel 7a, it has transferred onto the 7a sim contract. How do I now transfer my old number onto the Xiaomi 13t id sim contract? I tried requesting a PAC code to be told I will be charged the full price of the pixel 7a that I am returning.  

2
Tom
iD Mobile Employee
3 months ago
Nicola Holdaway
Newbie
Nicola HoldawayNewbie
asked in Ask a question.

refer a friend link - where is the link that works.

Where is the link that actually works?  Friend signed up, but can’t get the voucher as no working link. Has anyone ever managed it? Or is it a scam, or made so difficult that you can’t actually claim it?   wasted so much time trying to sort this out 

2
Tom
iD Mobile Employee
3 months ago
D
Newbie
DymittNewbie
asked in Ask a question.

Dymitr

I wait for my proof of usage from 13/12/2023I spend on chat 10hoursI call to complain tem 4 timesI provadie 3 diffrent email because someone say is a problem with my gmail mail 😂I never se comapny with sh**t comunication like this companyCan someone tell me how i can get my proof of usage? 

2
Tom
iD Mobile Employee
4 months ago
S
Civilian
Simon BoCivilian
asked in Ask a question.

Not received my sim yet and you have taken payment already

How long does it take for the SIM to arrive please 

2
Tom
iD Mobile Employee
4 months ago
Rich Nffc
Civilian
Rich NffcCivilian
asked in Ask a question.

Christmas gift 2023

Hi,I upgraded on Wednesday (phone delivered Today Friday).There was an offer of a Christmas gift. Where is it??

2
Tom
iD Mobile Employee
4 months ago
Daisy Wrathall
Newbie
Daisy WrathallNewbie
asked in Ask a question.

I can't log into my account

The account is in my father's name and he does not remember what date of birth he put, so when I click the 'forgot password' option it doesn't help, as I need to input the year of birth.

2
Tom
iD Mobile Employee
4 months ago
G
Newbie
GinawkNewbie
asked in Ask a question.

itemised Bill

How do I get a complete breakdown of my bill. I mean an itemised bill so I can see what calls I’ve made?

2
Tom
iD Mobile Employee
4 months ago
Freddy
Newbie
FreddyNewbie
asked in Ask a question.

I think my mobile number is being used by spammers

I keep receiving phone calls from random people saying they were calling me back as they had a missed call from me. This has happened about 4 or 5 times over the past 2 weeks. I can only assume my phone number is somehow being spoofed by spammers. Any ideas what I can do to stop this? Ideally I’d like to keep my number if possible.

2
Tom
iD Mobile Employee
4 months ago
M
Newbie
MarkDrummerNewbie
asked in Ask a question.

new phone damged

I have received my new phone today and there is a chip on the glass of the camera array.I spoke to an agent on chat who said I need to return it at my expense. This seems completely wrong and I believe is in breach of the consumer protection act.Its not only the cost that's the issue but the fact if I am sending it to them it becomes my responsibility if anything happens. I   have done a quote with DPD, who they send with and to post it back to them fully insured it would cost £74.99!Has anyone else had experience with this?

2
Tom
iD Mobile Employee
4 months ago
Robin Banks
Newbie
Robin BanksNewbie
posted in Ask a question.

denied contract

I was denied a contract and under UK law you're required to give me a valid reason. Yet you failed to tell me why

2
Kash
iD Mobile Employee
4 months ago
C
Newbie
Cindy BoxNewbie
asked in Ask a question.

Transfering my number

I am having issues with transferring my number. I have a PAC code which has never been submitted before and transaction id number but still saying error when inputting all the information. Tried live chat but saying it's busy and to try later but cannot get through on each attempt and the bot is not helpful. How do I resolve? 

2
Kash
iD Mobile Employee
4 months ago
J
Newbie
joncrantonNewbie
asked in Ask a question.

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

2
Kash
iD Mobile Employee
4 months ago
David Fox
Civilian
David FoxCivilian
asked in Ask a question.

voicemail will not set up

My Iphone 13 is just over 3 weeks old and the voicemail will not work. Phone rings after 7 rings goes to what should be voice mail but phone self answers and the caller can hear background noise but not the voicemail. Tried Currys  - no help tried customer service -  no help  had a reference number - not my problem- back to customer service .Currently voicemail is turned off. Good start to ID Mobile service

2
Tom
iD Mobile Employee
4 months ago
2
Newbie
2frustratedNewbie
asked in Ask a question.

Phone number transfer delayed

I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

2
Tom
iD Mobile Employee
4 months ago
A
Rookie
Alphaninja7
asked in Ask a question.

been over 90 days and referral status still pending

HelloMy friend has paid several bills but the referral status is still pending since 7 September.Please can you look into this.Thank you 

2
Tom
iD Mobile Employee
4 months ago
V
Newbie
vanderouxNewbie
asked in Ask a question.

PAC after contract expiry

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.Thanks

2
Tom
iD Mobile Employee
4 months ago
N
Newbie
NucleurBreadNewbie
asked in Ask a question.

using data in france to make calls and use the internet

Hi, I’m going on a skiing trip in march and would just like to know if I could use data without any extra cost (if it’s needed to know I have a 100gb plan)

2
Tom
iD Mobile Employee
4 months ago
Sophie Walker
Civilian
Sophie WalkerCivilian
asked in Ask a question.

didnt recive free case

Hi, I just got my new phone and it said that I should also receive a new case when I ordered the phone and I haven't received a case and was just wondering why that is?thanks

2
Tom
iD Mobile Employee
4 months ago
Jenni Bunch
Newbie
Jenni BunchNewbie
asked in Ask a question.

Jenni

I have just received a sim card and put it in my phone and it is not working.  Put another working sim card in it and it works.  Phone says there is no sim.  It's either not activated or not getting activated.  This is just a new account and the account number is ‪13447349‬.  Phone number for the sim is 07886067711. 

2
Kash
iD Mobile Employee
4 months ago
Lauren McGuire
Civilian
Lauren McGuireCivilian
asked in Ask a question.

Page crashing

I keep trying to upgrade my plan but the page keeps crashing when I go to view my basket and check out!

2
Kash
iD Mobile Employee
4 months ago
Nick Roberts
Newbie
Nick RobertsNewbie
posted in Ask a question.

assistance with my bill

I need assistance with paying my bill

2
Tom
iD Mobile Employee
4 months ago
Brett Galvin
Newbie
Brett GalvinNewbie
asked in Ask a question.

Transaction Number

Can someone send me my transition number I have not yet revived any involve even tho sim is active 

2
Kash
iD Mobile Employee
3 months ago
Jacquiej90
Newbie
Jacquiej90Newbie
asked in Ask a question.

samsung s22 esim thailand

Will my phone support an esim in Thailand please

2
Tom
iD Mobile Employee
4 months ago
M
Civilian
MobileMacCivilian
asked in Ask a question.

text messages not sending

I have recently signed up to id mobile with a iphone 15 but I can’t send text messages, they show as “not delivered”. Imessages work fine,I tried turning off imessages but texts still are not sent and “send as an SMS when imessage not available” is on.Why is this problem happening? Help please

2
Kash
iD Mobile Employee
3 months ago
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