Question

Can't create direct debit

  • 10 April 2024
  • 2 replies
  • 49 views

My account got blocked last week because my direct debit failed (there was money in the account).

The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.

To add, I'm on the new version of the app.

Need to get this sorted before my next bill which is in a couple of days!

 

Any advice?


2 replies

Userlevel 8
Badge +9

Try the iD online Live Chat service, and ask a customer adviser to check your iD account’s direct debit, @K83bxt3r.

The advisers work until 8pm on weekdays. 

Userlevel 7
Badge +4

Hi @K83bxt3r 

 

Are you able to re-enable the existing direct debit instead of creating a new one?

 

Should this not be resolved before the bill is due, you'll be able to make a manual payment on 0333 003 0001.

 

Tom

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