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Can't create direct debit

  • April 10, 2024
  • 2 replies
  • 122 views
K
Community Member

My account got blocked last week because my direct debit failed (there was money in the account).

The app and site were down and I couldn't login anywhere so see what was going on. My direct debit disappeared from the app (even though my bank had it registered as a direct debit) and I now can't create a new direct debit at all! I keep getting the "Oops, something went wrong" message.

To add, I'm on the new version of the app.

Need to get this sorted before my next bill which is in a couple of days!

 

Any advice?

Best answer by andewhite

Try the iD online Live Chat service, and ask a customer adviser to check your iD account’s direct debit, @K83bxt3r.

The advisers work until 8pm on weekdays. 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • Answer
  • April 10, 2024

Try the iD online Live Chat service, and ask a customer adviser to check your iD account’s direct debit, @K83bxt3r.

The advisers work until 8pm on weekdays. 

Forum member (non-iD).
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • April 13, 2024

    Hi @K83bxt3r 

     

    Are you able to re-enable the existing direct debit instead of creating a new one?

     

    Should this not be resolved before the bill is due, you'll be able to make a manual payment on 0333 003 0001.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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