Question

making a payment

Since logging into to the new app I am unable to make a payment. It just keeps saying oops something went wrong.

I need to pay the bill by the 17th

There is enough funds in my account and my card details are correct. Please help

Userlevel 8

+9

Have you tried calling 7777 from your iD SIM card, @Lisak?

Userlevel 7

+7

Hi @Lisak,

You can call our iD Customer Service Team on 0333 003 7777

You'll be asked for your mobile number.

Select Option 2 for Payments & Billing

Select Option 2 again for Making a payment

You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.

If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.

Enter the amount in Pence followed by # to make the payment for this amount.

For example - £10.50 you'd enter 1050 followed by #

You'll hear the amount entered and press 1 to confirm.

Then proceed to make the payment.

Kash

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