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Why has my switch not taken place

Alia131
Community Member

It has been 3 days since I provided my PAC number but my number still has not transferred over

Best answer by andewhite

Okay @Alia131, have you chatted to the iD support team about this?

Do this online at https://idmobile.co.uk/live-chat.

Advisers work until 8pm on weekdays (6pm at weekends). 

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andewhite
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  • andewhite
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  • April 5, 2024

Okay @Alia131, have you chatted to the iD support team about this?

Do this online at https://idmobile.co.uk/live-chat.

Advisers work until 8pm on weekdays (6pm at weekends). 

Forum member (non-iD).
Tom
iD Mobile Employee
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  • Tom
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  • April 10, 2024

Hi @Alia131 

 

Are you still having issues with this?

 

It may have been around the 2nd when you provided the PAC number, however what date did you schedule it for?

 

Tom

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