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5643 Topics

David Bulless
Newbie
David BullessNewbie
asked in Ask a question.

No Roaming

Why does my sim not allow roaming in Spain even though it is set up for it, I have turned my phone on and off once in Spain and selected both Auto detect and manual for roaming but I cannot connect to any network for roaming

1
andewhite
Legend
1 year ago
Josh Bird
Civilian
Josh BirdCivilian
asked in Ask a question.

problems receiving calls. Says person is on another line.

Hi Whenever anyone rings me they get a message saying that ‘The person you are trying to call is on another line’ - however, im not. I have tried toggling wifi on and off and have reset my network settings, but neither has helped.

2
Tom
iD Mobile Employee
1 year ago
C
Civilian
coopstar61Civilian
asked in Ask a question.

Help cancelling contract of my late husband

My Husband passed away over 4 years ago.In the midst of everything else I had to deal with at the time I forgot about his mobile phone rolling 30 day contract and subsequently moved home.I have in the last few weeks received letters (only because the postman that delivered to my old address knows my new address), that state I must pay a final demand notice of £10.I remember his monthly contract was £5 so not sure why they want £10. In either case, the contract has not been used for over 4 years.I want to get it cancelled but no one will speak to me because I do not know the answers to his security questions. Can anyone please assist me with this?

1
Tom
iD Mobile Employee
1 year ago
R
Newbie
RantanNewbie
asked in Ask a question.

first bill on mobile app twice, pre-wondering if going to get charged twice

I’ve just got a contract with id mobile.Just downloaded the app.it’s showing 2 bills for march….first for £24.62 coming out on 12/4/23 with no mobile number and no dates. (Understandable cause it showed that I wouldn’t get charged for the messing around of waiting 5 days+ for my old mobile number pac to transfer) 🤷‍♂️second for £32.99 which is my plan payment i agreed to, but for the phone number on sim card that came with the phone, coming out on 6/4/23. Which dates from 22/3/23 to 21/4.so i try to get through on chat and it takes awhile between messages…. About 4min+ each one (being generous) asking for my mobile number twice when I’m thinking it’s my account number that they should be after and get at the end of it that my bill is going to be £24.62 coming out on something like 24/4/2023.so i find the number to ring 7777 (no customer service really) and check with number 1 and it does say the last one.so, how the hell do i know which one/which date or if all these are coming out?!?

2
R
Newbie
1 year ago
S
Newbie
Syoung76Newbie
asked in Ask a question.

Account issues

Hi,Both me and my husband have an ID mobile account that we opened for our children when they were too young to have an account. One is now 16 and the other is now 19 and we would like to move the accounts over to their names, but still pay the bill.Is this possible?We ask as we both need to purchase a new phone due to our company phones not being available to use personally anymore, so will need an account each for ourselves.Thanks

2
Tom
iD Mobile Employee
1 year ago
DmitrijD
Newbie
DmitrijDNewbie
asked in Ask a question.

Bill increase by 13.4% - RPI

How does it work!? Why my whole bill went up? I could understand increase on a service pay increase, but why my payment for a phone I’ve got from you got increased as well?

4
andewhite
Legend
1 year ago
Valdak
Newbie
ValdakNewbie
asked in Ask a question.

sim not provisioned after registering

Sim not provisioned after upgrade 24 hours ago even though text received saying ready to go. Tried all "bot" suggestions,no good...really need a human to sort it out. Thanks Dave

9
Tom
iD Mobile Employee
1 year ago
J
Newbie
Jessica BarnettNewbie
asked in Ask a question.

Accidentally used wrong email address when ordering phone

I did not create an account before ordering my phone contract. I ordered the Samsung Flip 4 but as I was so excited to get started I allowed autofill to put an email I no longer have access to as my contact email. Will I be able to update this once my order arrives as I have no way of knowing what is going on or what to do? I have the order number if that helps.

2
Tom
iD Mobile Employee
1 year ago
LetMePayTheFinalBill
Civilian
LetMePayTheFinalBillCivilian
asked in Ask a question.

Cant pay final bill

I have cancelled my direct debit and cancelled my contract but then received a final bill email but now have no access to the account nor my old iD phone number. I can't get into contact with anyone from iD over the phone so I'm stuck for what to do. Would appreciate some advice please 

2
Tom
iD Mobile Employee
1 year ago
KJones4433
Newbie
KJones4433Newbie
asked in Ask a question.

switching from old id contract to new contract keeping old number

I have stupidly bought a new contract with the same company, how do I switch sims and keep old number. Transfer from sim to sim on same provider. Can't get to talk to anyone.

18
Tom
iD Mobile Employee
1 year ago
Z
Civilian
ZedaCivilian
asked in Ask a question.

Not Accepting PAC Code details

I enter my PAC code from Three, Surname, Transaction number, old number and new number as requested. Says Something Wrong. Been round the houses with live chat. Need specific instructions. Why is this such hard work?

3
Tom
iD Mobile Employee
1 year ago
O
Civilian
Owl.1867Civilian
posted in Ask a question.

details incorrect message

Can anyone help, I'm trying to switch my old number from Vodafone but keep getting details incorrect message

2
Tom
iD Mobile Employee
1 year ago
Gareth White
Newbie
Gareth WhiteNewbie
posted in Ask a question.

porting has gone all to pot

Hi, I ported over my old number. Now I call and receive on my old number, I send and receive texts on both my old and new id number. So I receive on ported number, reply and it sends with id number (confusing recipient) but I then get reply regardless of what number they reply to

4
Tom
iD Mobile Employee
1 year ago
B
Newbie
Bethan_roseNewbie
asked in Ask a question.

sim card hasn’t activated after 24 hours

I upgraded to a new phone and my SIM card still hasn’t updated and I can’t use my number and I don’t have service so I can’t even use mobile data. How do I fix it? 

9
Tom
iD Mobile Employee
1 year ago
Nikhil P
iD Mobile Employee
Nikhil PiD Mobile Employee
published in Articles and competitions.

Top holiday apps for kids.

Off on holiday with the kids? Then you already know what to expect. Arguments between siblings. Hundreds of questions. Many, many stops for the bathroom.It’s safe to say you’ll want to keep them busy during those long car journeys and flights. And that’s exactly what these handy tablet and mobile apps are for. Load some onto their device and the shouts from the backseat of “are we there yet!?” will be a thing of the past.So, here’s a good mix of free and paid for apps to make travelling with the little ones a bit easier…Minecraft – Pocket Edition If you haven’t heard of Minecraft, where have you been? It’s now one of the most popular games on the planet. Minecraft is all about building. Whether that’s a basic house, a fantasy castle, or a towering skyscraper. Its only limitation is your child’s imagination. And with mining, crafting, exploration, and battles thrown into the mix, there’s plenty here for them to get stuck into.  Cost: £4.99 Platform: Android / iOSBBC iPlayer iPlayer is c

8900
Nikhil P
iD Mobile Employee
1 year ago
SaltyBalls
Newbie
SaltyBallsNewbie
asked in Ask a question.

buyout device part of contract

Hi, Would like a new phone halfway through my contract. I know there is early cancellation to start a new contract, but this is too expensive at this point in time. All I want to know is can I buyout the device part of my plan like other networks to then be able to start a new device plan? Hope someone can help!?

3
SaltyBalls
Newbie
1 year ago
Helena P
Newbie
Helena PNewbie
asked in Ask a question.

why isn't my data working

I'm in Colombia and have uk sim. I've bought extra data and have avoided roaming but my charges have shot up by £34 in 2 days. Why isn't the extra data I bought covering this?

4
Mohammed
iD Mobile Employee
1 year ago
L
Civilian
LeakyCivilian
asked in Ask a question.

When to use PAC code?

Hi team, I am switching from Three to a new 24 month sim only contract.  I received an email today giving me my new number, but I havent received the actual sim card yet.  I have tried to enter my details into the switch website, but it is reporting that…We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. Do I need to have actually received my SIM card and activated it before trying to issue the PAC switch?

4
L
Civilian
1 year ago
J
Newbie
jrheath007Newbie
asked in Ask a question.

Apple Services Free for 3 Months Promotion - What is the code?

I received an email from ID Mobile say I was entitled to 3 months free Apple products but when I went to activate this it says I need a PIN.  Does anyone know the PIN or how I get this PIN as I the chatbot has no clue what I am asking and the staff member I was put through to, well they just could not help.

8
J
Newbie
1 year ago
Geluk
Sidekick
GelukSidekick
asked in Ask a question.

Top Cashback reward never materialised after signing up last November

TOP CASHBACK; Like the many complainers regards their ‘missing’ CURRYS gift voucher, seems ID Mobile have a history here; I signed up to them via above cashback site on 1/11/22.Top Cashback advised ID Mobile have still not issued the payment I was promised at sign up😫. What’s the delay?? 

9
Nikhil P
iD Mobile Employee
1 year ago
Alex Belwood
Newbie
Alex BelwoodNewbie
asked in Ask a question.

Has anyone received their £100 curry vouchers yet?

I know that the terms say we can expect the vouchers between 17/03 and 16/04, but im wondering if anyone has received theirs yet? cheers

0
Alex Belwood
Newbie
1 year ago
Caroline Howard
Newbie
Caroline HowardNewbie
asked in Ask a question.

making a call to Europe

New to iD mobile.  Why can’t I make a call from uk to France?  Roaming is on. Help please 

2
Caroline Howard
Newbie
1 year ago
Phill D
Newbie
Phill DNewbie
posted in Ask a question.

No Data - between Bristol and Bath

I've had no data for the last 24 hours, I can't see anywhere on ID Mobile to check what's going on. Sometimes it comes back for a few moments  On the Three Network Status page it says they're working in the area but nothing more. Where can I see what's going on and when I'm likely to be able to use data again?  

3
Mohammed
iD Mobile Employee
1 year ago
DJeffers
Newbie
DJeffersNewbie
asked in Ask a question.

I have lost my phone and don't know my password

I have lost my phone and do not know my password in order to login and request a new SIM. I have been unable to do this via any other method so far. If possible please can I be contacted to discuss what I can do to recover my account.

2
Mohammed
iD Mobile Employee
1 year ago
KuronekoSenpai
Newbie
KuronekoSenpaiNewbie
asked in Ask a question.

£200 bonus trade in question

Im interested in upgrading my phone and saw the google pixel 7 pro offered an extra £200 trade in when trading in my old phone.This is obviously very appealing to me but im not sure how it works or if my old phone is even eligible. I would be trading in my s20 fe which works fine but has a bit of screen burn in on the top right of the screen (battery icon etc) would this still be eligible for the £200 extra trade in credit? If so how do i get the money when i select my phone to trade in it just says the original trade in price instead of the one with the promotion going. Any advice would he helpful

2
Mohammed
iD Mobile Employee
1 year ago
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